OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[marymarcel]

Originally Posted by vonalm

i'm trying to work a neighbor's facilities but her FT won't load. oddly enough i had no problem with my own farm, which was open from last night but i had to reload the page today re registering.
image of error message included.

thanks for your help

Hi vonalm

Please be sure your browser and operation system are up to date. If you do any update it is always better to restart your computer.

If updates are not the problem, then close everything and restart your computer.

If nothing works for you then clear your browser cache. Please take in mind that after the clearing, the game will load very slowly as all graphics have to be loaded again.

If you need help with clearing browser cache, please visit the following link:
http://r1.slashkey.com/forum/showthread.php?t=421890