OFFICIAL Facility Chains

[marymarcel]

Originally Posted by Pegasus_III

I run my factories and services each day.
I reload often but post only once.
I waited over 2 weeks to work the Facility chains.
I process IMPORTs first, then EXPORTS
Something is wrong when I process the EXPORT side.
The amount to export EXACTLY matches the first person in the list so that ALL available to export goes only to one person. This was not the case in the past. Normally, I get many exports per entry.
I suspect, the products are getting lost from previous day runs.
Please look into this. Thank you

Additional information: Normally, it's a net gain in COINS
Today, I started with 83B, imported all, went to 79B, exported most (I left some to show you the example), and now have 80B... and net loss of about 3B coins.

Hi Pegasus

We cant reproduce what is happening to you.

If you are getting less coins for the export it could be that less neighbors are playing this feature or their staging areas are full.

We asked you to contact Support as you are having many problems with your Facility Chains feature.
If you havent contacted them yet, please do it.

To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366