OFFICIAL Receiving-sending-exchanging Gifts

[Taz D]

Originally Posted by KnittyGirl

Hi Taz, they are not showing up in the Facebook Games Activity. There are no new requests nor any new invites. They're just gone! It's disappointing as I'm supposed to get double gifts from the Farm Pass; it worked earlier this month, but not now.

Hi KnittyGirl,
I am sorry, but there isn't any way to get them back if they are not in the Games Activity. The only thing I can suggest is try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and see if any show up in My Requests.
https://apps.facebook.com/farmtown/p...lear_memcached


If they don't then you will need to contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[KnittyGirl]

Originally Posted by Taz D

Hi KnittyGirl,
I am sorry, but there isn't any way to get them back if they are not in the Games Activity. The only thing I can suggest is try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and see if any show up in My Requests.
https://apps.facebook.com/farmtown/p...lear_memcached


If they don't then you will need to contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

Thank you Taz, I'll write to Support and see what happens!

[rockcandymountain]

What will replace the gifting of trees that were not available in the store?

[Taz D]

Originally Posted by rockcandymountain

What will replace the gifting of trees that were not available in the store?

Hi Rockcandymoutain,
I moved your post to the thread about gifts.
There is no need to replace the gift of trees as gifting is still available for them through Facebook and will at some point in the developement of the web site be available there.

[jerry63925]

Originally Posted by marymarcel

Hi jerry

After you go through this process every evening, are you allowed to send gifts?

If so, then maybe cookies and pop ups are not being saved and they do not stay allowed in your browser.

Please check that again. Also, if you have other updated browser in your computer, with 3rd party cookies and pop ups allowed, check if you get the same problem.

If nothing works for you, then please contact Support to let them check on your problem. To contact them click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you cant find the automatic response, then read the following information:
http://r1.slashkey.com/forum/showthread.php?t=644366

i go through this at least once a week and today is the day again

[marymarcel]

Originally Posted by jerry63925

i go through this at least once a week and today is the day again

Hi jerry

And are you allowed to send the gifts after going through the process?

Please contact Support as I asked you in my previous post and see if they can help you.

[jerry63925]

Originally Posted by marymarcel

Hi jerry

I moved your post to the thread about Gifts.

Please clear your memcache, link below. A new window will open with a short list of unsettings. Close that window and your farm in all tabs you have it open. Then reopen you farms and try to send gifts again.
https://apps.facebook.com/farmtown/p...lear_memcached

If that doesnt work for you, then restart your computer and be sure your browser and operation system are up to date.

If nothing works for you, check if you still have 3rd party cookies allowed in your browser.
You have instructions on how to do this in the following link:
http://r1.slashkey.com/forum/showthread.php?t=625118

i appreciate the help but 2 days in a row i have had to do this just so as i could send gifts ..yes its get old

[marymarcel]

Originally Posted by jerry63925

i appreciate the help but 2 days in a row i have had to do this just so as i could send gifts ..yes its get old

Hi jerry

Please contact Support to let them check on your problem. To contact them click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you cant find the automatic response, then read the following information:
http://r1.slashkey.com/forum/showthread.php?t=644366

[Auntie Al]

I am not receiving gifts at all. Not playing through the game on Facebook or on the new website. I usually get about 50 per day, but now nothing. And you have today's Farm Pass task as receiving gifts! Kind of hard if I can't get gifts.

[marymarcel]

Originally Posted by Auntie Al

I am not receiving gifts at all. Not playing through the game on Facebook or on the new website. I usually get about 50 per day, but now nothing. And you have today's Farm Pass task as receiving gifts! Kind of hard if I can't get gifts.

Hi Auntie Al

I moved your post to the thread about Gifts.

Gifts are not available through the website yet so you have to go to Facebook to exchange/receive/send.

This is a random problem that happens sometimes. It is a case of the data not transferring from Facebook to Farm Town as the gift processing is done through Facebook. Most of the time they will show back up in a few days in your My Requests.
I had this problem twice and they show up again in My Requests that same day later at night.

You can check the following link and see if your gifts are showing up there Facebook Games Activity

If they are you can accept them through there or wait and see if they will show back up in your My Requests. Please visit the following link to know how to work through the Activity page:
http://r1.slashkey.com/forum/showthr...50#post6364950

You can try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and check again.
https://apps.facebook.com/farmtown/p...lear_memcached