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  #1  
Old Apr 07 2022, 11:00 AM
Tiger's Avatar
Tiger Tiger is offline
 
Join Date: Mar 12 2010
Location: UK but i'd rather be somewhere hot and sunny :) with a swimming pool!
Posts: 9,391
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Quote:
Originally Posted by kretoby10 View Post
My I. D. number is 100000312345441 my problem is that I went to refuel and I got over 142, I done 2 sets of 9 in planting then my total of fuel went to 0. Also when I am harvesting and I click on a farm it will skip to another farm. Thank you please fix.
Hi kretoby10,

What you received in fuel would not have been enough to do everything on all of your farms which is why you have run out now. You will need to collect far more fuel tanks than you have been doing before you refuel to be able to get enough to do everything on all of your farms.

For example on your farm 18 you have layered fields, just to harvest and plant that farm would have used up 2400 fuel alone. I fuel per field to harvest and if you wanted to plant 1 more for each field to plant. Plowing harvested fields doesn't use fuel.
When you add to farms or expand and add to them, you must remember to consider how much fuel they will need to work the items and plant what you want on them and also consider how often you need to plant them.

What you could do now is ask your friends to send you gifts of Fuel Tanks as often as they can to try and build the amount of Fuel tanks up quickly before you refuel. In the meantime you can hire others at market who have plenty of fuel to work your farms for you, and as you do have some super neighbours you could ask them if they are able to plant for you using their own fuel as you have run out.

For your other issue about skipping to another farm while you are harvesting, which of your tools were you using when this happened?
If you are using a mouse in the game and it uses batteries or is rechargeable have you checked those or if it's a wired mouse have you tried a different mouse? Any mouse issues can cause strange thing to happen if they are low on battery or missing or delaying clicks for some reason.
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  #2  
Old Apr 10 2022, 02:26 PM
dawalsh dawalsh is offline
 
Join Date: May 08 2009
Posts: 4
Default ERROR Messages

I followed the link from my account to report bugs. If this is the wrong place, please let me know.

My user ID is 1516504880. I have a few issues to report that may or may not be related:

•When I load FT the past few days, I have been receiving a pop-up message saying I have either clicked on a link that no longer exists or I don’t have the right to view. I close the pop-up and continue to play. This has happened on multiple accounts and on multiple browsers (details below) but it is intermittent without any pattern I have been able to detect.

•I have started getting this message in the console section (not a pop-up) on this account: 2022-04-10 18:39:33.003 WARNEXCEPTION: Ajax.Notify_Caller - Exception: System.NullReferenceException: Object reference not set to an instance of an object.

•When ghosting facilities, I have occasionally been getting a message in the console that I don’t have screenshots of right now but I remember the word ITEM and the word RECIPE being included. When this happens, the game freezes and I have to reload it. I don’t know if this is related or not but I sometimes my facilities are not giving me accurate information on missing ingredients (when I look under the actual fac, it shows it is under 100% but I don’t have anything pending to start. When I look at the ingredients, it indicates I still have more than enough. But when I look at the facility that gives me the first ingredient or two and look at what I need there, it shows I have 0 of that ingredient – not the same number of what it shows under the individual facility). When ghosting today, I have the below messages (one of the first, long one and multiples of the 2nd shorter PlayerLoop message):
2022-04-10 19:02:38.750 ERRORexception thrown: RuntimeError: null function or function signature mismatch,RuntimeError: null function or function signature mismatch
at https://cdn.slashkey.com/flash/farm/...:wasm-function[50290]:0xe4a6c8
at https://cdn.slashkey.com/flash/farm/...:wasm-function[102761]:0x1b51d51
at https://cdn.slashkey.com/flash/farm/...:wasm-function[2316]:0x10bb6c
at https://cdn.slashkey.com/flash/farm/...:wasm-function[119116]:0x1ee7b0e
at invoke_viiii (https://cdn.slashkey.com/flash/farm/...js.gz:3:424651)
at https://cdn.slashkey.com/flash/farm/...:wasm-function[49144]:0xda9dea
at https://cdn.slashkey.com/flash/farm/...:wasm-function[50083]:0xe3cc36
at https://cdn.slashkey.com/flash/farm/...:wasm-function[89687]:0x18797c7
at https://cdn.slashkey.com/flash/farm/...:wasm-function[643]:0xd2dae
at https://cdn.slashkey.com/flash/farm/...:wasm-function[119116]:0x1ee7b0e
at invoke_viiii (https://cdn.slashkey.com/flash/farm/...js.gz:3:424651)
at https://cdn.slashkey.com/flash/farm/...:wasm-function[89718]:0x187b575
at https://cdn.slashkey.com/flash/farm/...:wasm-function[119116]:0x1ee7b0e
at invoke_viiii (https://cdn.slashkey.com/flash/farm/...js.gz:3:424651)
at https://cdn.slashkey.com/flash/farm/...:wasm-function[43706]:0xc3f536
at https://cdn.slashkey.com/flash/farm/...:wasm-function[89720]:0x187b9c8
at https://cdn.slashkey.com/flash/farm/...:wasm-function[135223]:0x23b2184
at https://cdn.slashkey.com/flash/farm/...:wasm-function[20208]:0x58aa4b
at https://cdn.slashkey.com/flash/farm/...:wasm-function[119124]:0x1ee7b7a
at invoke_iiii (https://cdn.slashkey.com/flash/farm/...js.gz:3:424482)
at https://cdn.slashkey.com/flash/farm/...:wasm-function[3103]:0x12fa38
at https://cdn.slashkey.com/flash/farm/...:wasm-function[40761]:0xb6e227
at https://cdn.slashkey.com/flash/farm/...:wasm-function[1199]:0xe3aac
at https://cdn.slashkey.com/flash/farm/...:wasm-function[30807]:0x93bcfd
at https://cdn.slashkey.com/flash/farm/...:wasm-function[131878]:0x2349257
at https://cdn.slashkey.com/flash/farm/...:wasm-function[57281]:0x1097441
at https://cdn.slashkey.com/flash/farm/...:wasm-function[123138]:0x1fb7b4e
at https://cdn.slashkey.com/flash/farm/...:wasm-function[60426]:0x131f270
at https://cdn.slashkey.com/flash/farm/...:wasm-function[60426]:0x131f2e1
at https://cdn.slashkey.com/flash/farm/...:wasm-function[56346]:0xfec3c4
at https://cdn.slashkey.com/flash/farm/...:wasm-function[119119]:0x1ee7b3c
at browserIterationFunc (https://cdn.slashkey.com/flash/farm/...js.gz:3:221655)
at callUserCallback (https://cdn.slashkey.com/flash/farm/...js.gz:3:174853)
at Object.runIter (https://cdn.slashkey.com/flash/farm/...js.gz:3:176113)
at Browser_mainLoop_runner (https://cdn.slashkey.com/flash/farm/...js.gz:3:174388)

AND

2022-04-10 19:02:49.772 ERRORAn abnormal situation has occurred: the PlayerLoop internal function has been called recursively. Please contact Customer Support with a sample project so that we can reproduce the problem and troubleshoot it.

Just IN CASE you need it, this is the information about the accounts I have in case it helps to figure out if it is related to the facilities, or browser, or a combo:

•This account: ID #1516504880; usually on Edge; lots of facs that I ghost and post
•Secondary account: ID #100008336897641; usually on Opera; some facs that I post; ghost from the first account sometimes.
•Another account: ID #100113540612868; usually on Chrome; no facs; I have seen the pop-up message here but not the others.
•Last account: ID #809993348; usually on Firefox; some facs; don’t use them much and don’t post but occasionally ghost.

I have cleared the memcache on all of them and restarted my computer and it hasn’t helped. Please let me know if you need any other info or if there is anything I need to do. Thank you! Denise
  #3  
Old Apr 10 2022, 02:53 PM
marymarcel's Avatar
marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
Posts: 14,992
Default

Quote:
Originally Posted by dawalsh View Post
I followed the link from my account to report bugs. If this is the wrong place, please let me know.

My user ID is 1516504880. I have a few issues to report that may or may not be related:

•When I load FT the past few days, I have been receiving a pop-up message saying I have either clicked on a link that no longer exists or I don’t have the right to view. I close the pop-up and continue to play. This has happened on multiple accounts and on multiple browsers (details below) but it is intermittent without any pattern I have been able to detect.

•I have started getting this message in the console section (not a pop-up) on this account: 2022-04-10 18:39:33.003 WARNEXCEPTION: Ajax.Notify_Caller - Exception: System.NullReferenceException: Object reference not set to an instance of an object.

•When ghosting facilities, I have occasionally been getting a message in the console that I don’t have screenshots of right now but I remember the word ITEM and the word RECIPE being included. When this happens, the game freezes and I have to reload it. I don’t know if this is related or not but I sometimes my facilities are not giving me accurate information on missing ingredients (when I look under the actual fac, it shows it is under 100% but I don’t have anything pending to start. When I look at the ingredients, it indicates I still have more than enough. But when I look at the facility that gives me the first ingredient or two and look at what I need there, it shows I have 0 of that ingredient – not the same number of what it shows under the individual facility). When ghosting today, I have the below messages (one of the first, long one and multiples of the 2nd shorter PlayerLoop message):
2022-04-10 19:02:38.750 ERRORexception thrown: RuntimeError: null function or function signature mismatch,RuntimeError: null function or function signature mismatch
at https://cdn.slashkey.com/flash/farm/...:wasm-function[50290]:0xe4a6c8
at https://cdn.slashkey.com/flash/farm/...:wasm-function[102761]:0x1b51d51
at https://cdn.slashkey.com/flash/farm/...:wasm-function[2316]:0x10bb6c
at https://cdn.slashkey.com/flash/farm/...:wasm-function[119116]:0x1ee7b0e
at invoke_viiii (https://cdn.slashkey.com/flash/farm/...js.gz:3:424651)
at https://cdn.slashkey.com/flash/farm/...:wasm-function[49144]:0xda9dea
at https://cdn.slashkey.com/flash/farm/...:wasm-function[50083]:0xe3cc36
at https://cdn.slashkey.com/flash/farm/...:wasm-function[89687]:0x18797c7
at https://cdn.slashkey.com/flash/farm/...:wasm-function[643]:0xd2dae
at https://cdn.slashkey.com/flash/farm/...:wasm-function[119116]:0x1ee7b0e
at invoke_viiii (https://cdn.slashkey.com/flash/farm/...js.gz:3:424651)
at https://cdn.slashkey.com/flash/farm/...:wasm-function[89718]:0x187b575
at https://cdn.slashkey.com/flash/farm/...:wasm-function[119116]:0x1ee7b0e
at invoke_viiii (https://cdn.slashkey.com/flash/farm/...js.gz:3:424651)
at https://cdn.slashkey.com/flash/farm/...:wasm-function[43706]:0xc3f536
at https://cdn.slashkey.com/flash/farm/...:wasm-function[89720]:0x187b9c8
at https://cdn.slashkey.com/flash/farm/...:wasm-function[135223]:0x23b2184
at https://cdn.slashkey.com/flash/farm/...:wasm-function[20208]:0x58aa4b
at https://cdn.slashkey.com/flash/farm/...:wasm-function[119124]:0x1ee7b7a
at invoke_iiii (https://cdn.slashkey.com/flash/farm/...js.gz:3:424482)
at https://cdn.slashkey.com/flash/farm/...:wasm-function[3103]:0x12fa38
at https://cdn.slashkey.com/flash/farm/...:wasm-function[40761]:0xb6e227
at https://cdn.slashkey.com/flash/farm/...:wasm-function[1199]:0xe3aac
at https://cdn.slashkey.com/flash/farm/...:wasm-function[30807]:0x93bcfd
at https://cdn.slashkey.com/flash/farm/...:wasm-function[131878]:0x2349257
at https://cdn.slashkey.com/flash/farm/...:wasm-function[57281]:0x1097441
at https://cdn.slashkey.com/flash/farm/...:wasm-function[123138]:0x1fb7b4e
at https://cdn.slashkey.com/flash/farm/...:wasm-function[60426]:0x131f270
at https://cdn.slashkey.com/flash/farm/...:wasm-function[60426]:0x131f2e1
at https://cdn.slashkey.com/flash/farm/...:wasm-function[56346]:0xfec3c4
at https://cdn.slashkey.com/flash/farm/...:wasm-function[119119]:0x1ee7b3c
at browserIterationFunc (https://cdn.slashkey.com/flash/farm/...js.gz:3:221655)
at callUserCallback (https://cdn.slashkey.com/flash/farm/...js.gz:3:174853)
at Object.runIter (https://cdn.slashkey.com/flash/farm/...js.gz:3:176113)
at Browser_mainLoop_runner (https://cdn.slashkey.com/flash/farm/...js.gz:3:174388)

AND

2022-04-10 19:02:49.772 ERRORAn abnormal situation has occurred: the PlayerLoop internal function has been called recursively. Please contact Customer Support with a sample project so that we can reproduce the problem and troubleshoot it.

Just IN CASE you need it, this is the information about the accounts I have in case it helps to figure out if it is related to the facilities, or browser, or a combo:

•This account: ID #1516504880; usually on Edge; lots of facs that I ghost and post
•Secondary account: ID #100008336897641; usually on Opera; some facs that I post; ghost from the first account sometimes.
•Another account: ID #100113540612868; usually on Chrome; no facs; I have seen the pop-up message here but not the others.
•Last account: ID #809993348; usually on Firefox; some facs; don’t use them much and don’t post but occasionally ghost.

I have cleared the memcache on all of them and restarted my computer and it hasn’t helped. Please let me know if you need any other info or if there is anything I need to do. Thank you! Denise
Hi Denise

First of all you have to be sure your browsers are up to date. Also check if you have any pending update for Windows or Mac in case you use it.

The pop up your are getting is saying the content is not longer available? If so then it could be there is a problem transfering data from Facebook to the game. As the message is from Facebook, then you could contact them using the Report a problem in Facebook settings. Im sorry but there is nothing the developers can do to about this.

About the following error: WARNEXCEPTION: Ajax.Notify_Caller - Exception: System.NullReferenceException

What were you doing when you got it?
Did this error prevent you to continue working?

For the other errors, Im sorry but you are getting them while trying to ghost facilities and that is a trick and we cant help you with those.
I can only tell you that the errors in the Console about recipe are usually tied to not have enough of something to fill facilities.

To know if you have or not enough ingredients, then use the Ingredient Planner in your Facility Manager.
You can set it to All Facilities, 15 Days (it is a full run to 100%) and By Missing.
You can put a check mark to "Include disabled products" and then click in Update button.
If you see an item with red numbers into brackets, that is the amount you need to add for that period time (15 days)
You can change the time to different options.

There is more information about the Ingredient Planner in the following link form our Game Guide:
http://r1.slashkey.com/forum/showthr...22#post6298322
  #4  
Old Apr 17 2022, 09:56 AM
Brugpuppy Brugpuppy is offline
 
Join Date: Mar 29 2015
Posts: 17
Default

Thanks for all the hard work in updating the game.
I notice two problems:
1. Cannot change positions of players on the ship log. I like to move them around, alternating the players.
2. Updated my chrome browsers to the latest version, and now I get a Slashkey does not support webGL error and and I have to reload. This happens only when working facilities, with multiple tabs open, usually around 5 or 6 tabs).
(I have two computers, updated both their Chrome browsers, so this now happens on both computers)
Thanks.
  #5  
Old Apr 17 2022, 10:08 AM
marymarcel's Avatar
marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
Posts: 14,992
Default

Quote:
Originally Posted by Brugpuppy View Post
Thanks for all the hard work in updating the game.
I notice two problems:
1. Cannot change positions of players on the ship log. I like to move them around, alternating the players.
2. Updated my chrome browsers to the latest version, and now I get a Slashkey does not support webGL error and and I have to reload. This happens only when working facilities, with multiple tabs open, usually around 5 or 6 tabs).
(I have two computers, updated both their Chrome browsers, so this now happens on both computers)
Thanks.
Hi Brugpuppy

You know you can only change ports positions while you are preparing your ship. So I understand that nothing happens when you click in the little hand and try to drag the port to other position?

I just tried with my own ship and had no problems. Please clear your memcache, link below. A new window will open with a short list of unsettings. Close that window and your farm in all tabs you have it open.
Then reopen your farm and check if you can change ports positions.
https://apps.facebook.com/farmtown/p...lear_memcached

About your problem with Chrome, last version is 100.0.4896.127
When you get the WebGL is not supported, then, close your browser and reopen. See if that fixes the problem. If not then restart your computer.

If nothing worked for you, then clear Chrome cache. The first time you load the game after the clearing, it will load slowly as all graphics have to be loaded again.

If you need instructions on how to clear your browser cache, please visit the following link:
http://r1.slashkey.com/forum/showthread.php?t=421890
  #6  
Old Apr 20 2022, 08:51 PM
iwoeb iwoeb is offline
 
Join Date: Nov 08 2009
Posts: 47
Default farm selector showing flowers ready, but not ready

my farm 13 has been showing that flowers are ready on the farm all day today, however, no flowers will be ready for 12 hours.

A few times I have hired people to do work, and they will comment that nothing was ready on one farm. I will try to find out more if this happens again, as I didn't pay too much attention until I noticed this problem with my flowers on farm 13 today.

thanks,
Ilene Woebbecke
(Alice on Farmtown)

567492224
  #7  
Old Apr 20 2022, 09:00 PM
Taz D's Avatar
Taz D Taz D is offline
Senior Moderator
 
Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 20,499
Default

Quote:
Originally Posted by iwoeb View Post
my farm 13 has been showing that flowers are ready on the farm all day today, however, no flowers will be ready for 12 hours.

A few times I have hired people to do work, and they will comment that nothing was ready on one farm. I will try to find out more if this happens again, as I didn't pay too much attention until I noticed this problem with my flowers on farm 13 today.

thanks,
Ilene Woebbecke
(Alice on Farmtown)

567492224
Hi Ilene,
The only thing I can suggest is try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and check again.
https://apps.facebook.com/farmtown/p...lear_memcached


The only thing that can throw the Show Work off that bad would probably your computer date & time as the game depends on that to set the times in the game.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
  #8  
Old Apr 21 2022, 08:43 PM
RIAP27 RIAP27 is offline
 
Join Date: Aug 20 2009
Posts: 358
Default

[color="Gray"][ User ID 1545131279 and User ID 118693448904273 . Everything was working fine this evening until I returned to open quest co ops.
Getting "click green ric to reconnect" but it will not stay connecetd on either acct. I managed to open qiests and send ships but it is not possible to do much else. I hope this clears by morning./COLOR]
  #9  
Old Apr 21 2022, 08:43 PM
Sundos Sundos is offline
 
Join Date: Dec 05 2013
Posts: 98
Default

Hi. Suddenly my game is doing something not right.. my user ID number 1303461736 and this is the last of the stuff at bottom of my screen when I get to my farm and it says I need to click to reconnect or stay offline .. ?? please fix it. Thanks, sundos


2022-04-22 01:38:52.079 INFOCheckpoint-U-75 - GoToFarmAsync - Mem: 54/40/95/238 MB
2022-04-22 01:38:55.205 INFOCheckpoint-DONE - Map Loaded - Mem: 80/52/133/238 MB
------------------------------------
2022-04-22 01:38:57.356 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2022-04-22 01:38:57.363 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2022-04-22 01:39:02.555 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2022-04-22 01:39:02.562 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2022-04-22 01:39:08.038 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2022-04-22 01:39:08.045 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
  #10  
Old Apr 21 2022, 08:45 PM
Taz D's Avatar
Taz D Taz D is offline
Senior Moderator
 
Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 20,499
Default

Quote:
Originally Posted by RIAP27 View Post
[color="Gray"][ User ID 1545131279 and User ID 118693448904273 . Everything was working fine this evening until I returned to open quest co ops.
Getting "click green ric to reconnect" but it will not stay connecetd on either acct. I managed to open qiests and send ships but it is not possible to do much else. I hope this clears by morning./COLOR]
Quote:
Originally Posted by Sundos View Post
Hi. Suddenly my game is doing something not right.. my user ID number 1303461736 and this is the last of the stuff at bottom of my screen when I get to my farm and it says I need to click to reconnect or stay offline .. ?? please fix it. Thanks, sundos


2022-04-22 01:38:52.079 INFOCheckpoint-U-75 - GoToFarmAsync - Mem: 54/40/95/238 MB
2022-04-22 01:38:55.205 INFOCheckpoint-DONE - Map Loaded - Mem: 80/52/133/238 MB
------------------------------------
2022-04-22 01:38:57.356 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2022-04-22 01:38:57.363 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2022-04-22 01:39:02.555 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2022-04-22 01:39:02.562 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2022-04-22 01:39:08.038 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2022-04-22 01:39:08.045 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
Hi Sundos and Riap,
We are aware that the chat server is down and have sent an email to the developers to get it fixed.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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