HTML5/WebGL: Game Not loading or frequent crashes

[Taz D]

Originally Posted by atvchick95

Not sure if this is the right area but I just started playing again yesterday after not playing for 3 plus years. 1st time playing on this computer. so I know this isn't a Cache/Cookies issue, plus I clear those every night, and I barely use my computer .
I get the disconnected from mainframe pop up seems like every 5 minutes, I also have a full on crash of the game when farming for others, it's at random times and never doing the same thing twice when it occurs, I just get a grey screen with the sad face in the middle. I refresh and sometimes it takes me back to be re-hired, other times it does not.

Not sure if it's relevant - but I play right through Facebook, I don't use Facebook games app or anything.

USER ID number ( 1639386165 )

Copy of info below game screen
2022-04-04 01:29:11.840 INFOCheckpoint-B-000 - Initialized
2022-04-04 01:29:11.840 LOGFT Client Services Inited.
2022-04-04 01:29:11.851 LOGSessionId: 3032129
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.84 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (AMD)
GPU-Renderer: ANGLE (AMD, AMD Radeon(TM) Vega 8 Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-30.0.13026.3)
2022-04-04 01:29:12.238 LOGnavigator.mediaDevices support available
2022-04-04 01:29:12.723 LOG[UnityMemory] Configuration Parameters - Can be set up in boot.config
2022-04-04 01:29:12.725 LOG "memorysetup-temp-allocator-size-nav-mesh-worker=65536"
2022-04-04 01:29:12.726 LOG "memorysetup-temp-allocator-size-audio-worker=65536"
2022-04-04 01:29:12.727 LOG "memorysetup-temp-allocator-size-background-worker=32768"
2022-04-04 01:29:12.728 LOG "memorysetup-bucket-allocator-granularity=16"
2022-04-04 01:29:12.729 LOG "memorysetup-bucket-allocator-bucket-count=8"
2022-04-04 01:29:12.730 LOG "memorysetup-bucket-allocator-block-size=4194304"
2022-04-04 01:29:12.731 LOG "memorysetup-bucket-allocator-block-count=1"
2022-04-04 01:29:12.733 LOG "memorysetup-main-allocator-block-size=16777216"
2022-04-04 01:29:12.734 LOG "memorysetup-thread-allocator-block-size=16777216"
2022-04-04 01:29:12.735 LOG "memorysetup-gfx-main-allocator-block-size=16777216"
2022-04-04 01:29:12.737 LOG "memorysetup-gfx-thread-allocator-block-size=16777216"
2022-04-04 01:29:12.739 LOG "memorysetup-cache-allocator-block-size=4194304"
2022-04-04 01:29:12.741 LOG "memorysetup-typetree-allocator-block-size=2097152"
2022-04-04 01:29:12.743 LOG "memorysetup-profiler-bucket-allocator-granularity=16"
2022-04-04 01:29:12.745 LOG "memorysetup-profiler-bucket-allocator-bucket-count=8"
2022-04-04 01:29:12.780 LOG "memorysetup-profiler-bucket-allocator-block-size=4194304"
2022-04-04 01:29:12.782 LOG "memorysetup-profiler-bucket-allocator-block-count=1"
2022-04-04 01:29:12.784 LOG "memorysetup-profiler-allocator-block-size=16777216"
2022-04-04 01:29:12.786 LOG "memorysetup-profiler-editor-allocator-block-size=1048576"
2022-04-04 01:29:12.788 LOG "memorysetup-temp-allocator-size-main=4194304"
2022-04-04 01:29:12.790 LOG "memorysetup-job-temp-allocator-block-size=2097152"
2022-04-04 01:29:12.793 LOG "memorysetup-job-temp-allocator-block-size-background=1048576"
2022-04-04 01:29:12.795 LOG "memorysetup-job-temp-allocator-reduction-small-platforms=262144"
2022-04-04 01:29:13.008 LOGLoading player data from data.unity3d
2022-04-04 01:29:13.014 LOGInitialize engine version: 2021.2.4f1 (99ba6aa4c552)
2022-04-04 01:29:13.018 LOG[Subsystems] Discovering subsystems at path UnitySubsystems
2022-04-04 01:29:13.022 LOGCreating WebGL 2.0 context.
2022-04-04 01:29:13.108 LOGRenderer: WebKit WebGL
2022-04-04 01:29:13.111 LOGVendor: WebKit
2022-04-04 01:29:13.114 LOGVersion: OpenGL ES 3.0 (WebGL 2.0 (OpenGL ES 3.0 Chromium))
2022-04-04 01:29:13.117 LOGGLES: 3
2022-04-04 01:29:13.129 LOGOPENGL LOG: Creating OpenGL ES 3.0 graphics device ; Context level ; Context handle 1
2022-04-04 01:29:13.588 LOGInput Manager initialize...
2022-04-04 01:29:14.088 LOGOdin Serializer ArchitectureInfo initialization with defaults (all unaligned read/writes disabled).
2022-04-04 01:29:14.094 LOGOdin Serializer detected whitelisted runtime platform WebGLPlayer and memory read test succeeded; enabling all unaligned memory read/writes.
2022-04-04 01:29:15.508 INFOStats: WebGL 2.0 WebGL Mem: 58/138 MB Managed Mem: 30 MB Unity Mem: 28 MB Video Mem: 512 MB
2022-04-04 01:29:17.561 INFOCheckpoint-U-30 - Bootloader.Init Start - Mem: 11/29/41/138 MB
2022-04-04 01:29:17.582 INFOCheckpoint-U-31 - Init Loading Screen - Mem: 11/30/42/138 MB
2022-04-04 01:29:17.588 INFOCheckpoint-U-32 - Init AssetRegistry - Mem: 11/30/42/138 MB
2022-04-04 01:29:17.866 INFOCheckpoint-U-33 - Download Play Bundles - Mem: 13/33/46/165 MB
2022-04-04 01:29:17.883 INFOCheckpoint-U-34 - Init Local Storage - Mem: 13/33/46/165 MB
2022-04-04 01:29:17.890 INFOCheckpoint-U-35 - Init FlashVars - Mem: 13/33/46/165 MB
2022-04-04 01:29:17.908 INFOCheckpoint-U-40 - Init HUD - Mem: 13/33/46/165 MB
2022-04-04 01:29:18.296 INFOCheckpoint-U-45 - Init Farm Controller - Mem: 19/41/60/165 MB
2022-04-04 01:29:18.311 INFOCheckpoint-U-50 - Processing Params - Mem: 19/41/60/165 MB
2022-04-04 01:29:18.379 INFOCheckpoint-U-51 - Init Sub Controllers - Mem: 20/41/61/165 MB
2022-04-04 01:29:18.409 INFOCheckpoint-U-52 - Init Preferences - Mem: 21/41/62/165 MB
2022-04-04 01:29:18.414 INFOCheckpoint-U-53 - Load Prefs into UI - Mem: 21/41/62/165 MB
2022-04-04 01:29:18.543 INFOCheckpoint-U-54 - Init Engine - Mem: 19/39/59/165 MB
2022-04-04 01:29:18.556 INFOCheckpoint-U-55 - Init ItemDefs - Mem: 19/39/59/165 MB
2022-04-04 01:29:18.570 LOGUsing Facebook Unity SDK v11.0.0 with FBJSSDK/v8.0 FBUnityWebGL/11.0.0
2022-04-04 01:29:19.338 INFOCheckpoint-U-56 - Init RecipeDefs - Mem: 66/45/111/238 MB
2022-04-04 01:29:20.592 INFOCheckpoint-U-57 - Init Misc Defs - Mem: 61/41/103/238 MB
2022-04-04 01:29:24.341 INFOCheckpoint-U-60 - Load User - Mem: 49/40/89/238 MB
2022-04-04 01:29:25.356 INFOCheckpoint-U-61 - User Loaded - Mem: 51/40/92/238 MB
2022-04-04 01:29:25.361 INFOCheckpoint-U-62 - Main Avatar Loaded - Mem: 51/40/92/238 MB
2022-04-04 01:29:25.406 INFOCheckpoint-U-70 - Go To Farm - Mem: 51/40/92/238 MB
2022-04-04 01:29:25.415 INFOCheckpoint-U-75 - GoToFarmAsync - Mem: 51/40/92/238 MB
2022-04-04 01:29:46.358 INFOCheckpoint-DONE - Map Loaded - Mem: 64/53/118/238 MB
------------------------------------
2022-04-04 01:30:48.558 LOG[SFS - ERROR] [WebSocketLayer] Communication error: Abnormal disconnection.
2022-04-04 01:31:08.042 INFOCheckpoint-U-70 - Go To Farm - Mem: 68/58/126/238 MB
2022-04-04 01:31:08.049 INFOCheckpoint-U-72 - Load_Farm_Info - Mem: 68/58/126/238 MB
2022-04-04 01:31:08.575 INFOCheckpoint-U-74 - Load_Farm_Info Done - Mem: 68/58/126/238 MB
2022-04-04 01:31:08.583 INFOCheckpoint-U-75 - GoToFarmAsync - Mem: 68/58/126/238 MB
2022-04-04 01:31:08.596 INFOStats: WebGL 2.0 WebGL Mem: 126/238 MB Managed Mem: 68 MB Unity Mem: 57 MB Video Mem: 512 MB
2022-04-04 01:31:09.393 INFOCheckpoint-DONE - Map Loaded - Mem: 68/54/123/238 MB
------------------------------------
2022-04-04 01:32:09.303 LOG[SFS - ERROR] [WebSocketLayer] Communication error: Abnormal disconnection.

Hi atvchick,
I moved your post the thread about crashing and disconnects.
Please check if there is any update for Windows or Mac, you can type update in the search box and you usually get "search for updates", you have to follow the instructions. Remember to close and restart after updating.

Also make sure your browser is updated as sometimes they do not automatically update.

Disable all extensions added to your browser. Any that would change the way Facebook looks, perhaps to the old classic look or hide Facebook ads. Those have caused problems with being able to load the game.


Also try the steps in the first post of this thred and check the minimum requirements for playing.

[FarmerWitch]

ID number 556304007


2022-04-05 07:29:05.099 INFOCheckpoint-B-000 - Initialized
2022-04-05 07:29:05.102 LOGFT Client Services Inited.
2022-04-05 07:29:05.248 LOGSessionId: 3050929
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.75 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0, D3D11)
2022-04-05 07:29:17.608 LOGnavigator.mediaDevices support available
2022-04-05 07:34:04.098 ERRORwasm streaming compile failed: TypeError: Could not download wasm module
2022-04-05 07:34:04.100 WARNWebAssembly streaming compilation failed! This can happen for example if "Content-Encoding" HTTP header is incorrectly enabled on the server for file https://cdn.slashkey.com/flash/farm/...ild309.wasm.gz, but the file is not pre-compressed on disk (or vice versa). Check the Network tab in browser Devtools to debug server header configuration.
2022-04-05 07:34:04.103 ERRORfalling back to ArrayBuffer instantiation
2022-04-05 07:37:20.887 ERRORFailed to download file https://cdn.slashkey.com/flash/farm/...ild309.data.gz

[marymarcel]

Originally Posted by FarmerWitch

ID number 556304007


2022-04-05 07:29:05.099 INFOCheckpoint-B-000 - Initialized
2022-04-05 07:29:05.102 LOGFT Client Services Inited.
2022-04-05 07:29:05.248 LOGSessionId: 3050929
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.75 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0, D3D11)
2022-04-05 07:29:17.608 LOGnavigator.mediaDevices support available
2022-04-05 07:34:04.098 ERRORwasm streaming compile failed: TypeError: Could not download wasm module
2022-04-05 07:34:04.100 WARNWebAssembly streaming compilation failed! This can happen for example if "Content-Encoding" HTTP header is incorrectly enabled on the server for file https://cdn.slashkey.com/flash/farm/...ild309.wasm.gz, but the file is not pre-compressed on disk (or vice versa). Check the Network tab in browser Devtools to debug server header configuration.
2022-04-05 07:34:04.103 ERRORfalling back to ArrayBuffer instantiation
2022-04-05 07:37:20.887 ERRORFailed to download file https://cdn.slashkey.com/flash/farm/...ild309.data.gz

Hi FarmerWitch

Is this error showing up in the Console prevents you to continue working?

What were you doing when you get this error?

Thanks!

[Farmer_Susan]

I was able to send and accept gifts this morning but can't seem to log in to play. On Chrome, I'm getting the "Your browser does not support WebGL." error. On Firefox, it just keeps trying to load, but then refreshing - over and over.

I was playing with no issues last night.

[marymarcel]

Originally Posted by Farmer_Susan

I was able to send and accept gifts this morning but can't seem to log in to play. On Chrome, I'm getting the "Your browser does not support WebGL." error. On Firefox, it just keeps trying to load, but then refreshing - over and over.

I was playing with no issues last night.

Hi Susan

I moved your post to the thread about HTML5 for problems loading the game.

When this happens, check to be sure your browser is up to date and also if you have any pending updated for Windows or Mac in case you use it.

Then close your browser and restart your computer. See if that fixed the problem.

If not, then clear your browser cache. The first time you load the game after the clearing it will load slowly as all graphics have to be loaded again.
In case you need instructions on how to clear your browser cache, please visit the following link:
http://r1.slashkey.com/forum/showthread.php?t=421890

[marymarcel]

Originally Posted by Farmer_Susan

If this helps: ID number ( 533294769 )

Hi Susan

I moved your previous post and answered you in the following link:
http://r1.slashkey.com/forum/showthr...78#post6489978

[Farmer_Susan]

Worked, thanks!

[marymarcel]

Originally Posted by Farmer_Susan

Worked, thanks!

You are welcome Susan

[Clohar]

Hi, I can't open the game blocking with the following text in yellow. Can you help me. Icleaned all browzers, mem cache of the game, made a clean up of my PC nothing solving the problem not even a reboot of my system

ID number ( 1593240078 ) 2022-04-08 00:29:08.939 ERRORCompressed TextureFormat RGBA Compressed DXT5|BC3 requires a texture size that is a multiple of 4
2022-04-08 00:29:08.945 ERRORUnityException: Failed to create texture because of invalid parameters.
at UnityEngine.Texture2D.Internal_Create (UnityEngine.Texture2D mono, System.Int32 w, System.Int32 h, System.Int32 mipCount, UnityEngine.Experimental.Rendering.GraphicsFormat format, UnityEngine.Experimental.Rendering.TextureCreation Flags flags, System.IntPtr nativeTex) [0x00000] in <00000000000000000000000000000000>:0

[marymarcel]

Originally Posted by Clohar

Hi, I can't open the game blocking with the following text in yellow. Can you help me. Icleaned all browzers, mem cache of the game, made a clean up of my PC nothing solving the problem not even a reboot of my system

ID number ( 1593240078 ) 2022-04-08 00:29:08.939 ERRORCompressed TextureFormat RGBA Compressed DXT5|BC3 requires a texture size that is a multiple of 4
2022-04-08 00:29:08.945 ERRORUnityException: Failed to create texture because of invalid parameters.
at UnityEngine.Texture2D.Internal_Create (UnityEngine.Texture2D mono, System.Int32 w, System.Int32 h, System.Int32 mipCount, UnityEngine.Experimental.Rendering.GraphicsFormat format, UnityEngine.Experimental.Rendering.TextureCreation Flags flags, System.IntPtr nativeTex) [0x00000] in <00000000000000000000000000000000>:0

Hi Clohar

Check that your browser is still up to date, also check if you have any pending update for Windows or Mac in case you use it.

Also, close everything and then restart your computer.