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Old Oct 30 2013, 07:03 AM
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marymarcel marymarcel is offline
 
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Arrow Crops, Trees, Buildings, Other Items Missing

This thread is for reporting problems concerning anything that has gone missing on your farm. Please read the following information BEFORE posting in this thread. Thank you!

Check Out The Game Guide: Chapter 23: Missing Items On The Farm Everything you need to know about missing items is included here.

If you have anything missing from your farm,

check your preferences (the wrench) to ensure that the item has not become hidden. Note: Sometimes, especially during a new release, your preference settings will change on their own. So double check!!

If the item is still missing,

clear your browser’s cache and Macromedia cache files. Then restart your browser and reload the game. You may even want to go one step further and restart your computer rather than just your browser.

Click HERE for instructions on clearing your browser's cache. Click HERE to clear your macromedia cache files.

Still gone?

Ask a neighbor to see if they can see the item. If they cannot see it provide a link to your farm and a moderator will take a look. The linking button up top is out of order, so click HERE for instructions.

If nobody else can see it either,

you will be directed to contact the Farmtown Support Team. To contact the support staff Click Here select the category in the window that opens and fill in a support ticket. However, it is solely up to the support staff as to whether or not you will receive a refund and their decisions are final. IF it is agreed upon that you will be reimbursed. Be patient, it may take time for them to get back to you. Please do not send multiple tickets to Support as that does not speed up the process. Reimbursements or refunds are never made through the forum.

This thread is for players to report problems only. Any off topic posts will be removed by a moderator without notice to the user.

Last edited by Taz D; Feb 24 2017 at 09:21 PM.
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Old Dec 25 2013, 02:54 PM
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preston_digitation preston_digitation is offline
 
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Location: UT
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i am having some major issues!!! all of my lumber stockpile has disappeared, and no matter how many people i chop trees for, i have 3 oak lumber in my storage. i only load my facs about once a month. but all my lumber has vanished!! can u please re-set my farm, maybe that will help. and yes, i have cleared my memcache, flash history, and net history, run a complete disc clean, and run a defrag. i still have 3 oak lumber in storage, and i just purchased 55oo from a neighbor.
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  #3  
Old Dec 25 2013, 04:17 PM
Taz D's Avatar
Taz D Taz D is offline
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Quote:
Originally Posted by preston_digitation View Post
i am having some major issues!!! all of my lumber stockpile has disappeared, and no matter how many people i chop trees for, i have 3 oak lumber in my storage. i only load my facs about once a month. but all my lumber has vanished!! can u please re-set my farm, maybe that will help. and yes, i have cleared my memcache, flash history, and net history, run a complete disc clean, and run a defrag. i still have 3 oak lumber in storage, and i just purchased 55oo from a neighbor.
All of your chopping and buying does not effect your "lumber" level. Check your oak "logs" as that is where those would go. The oak "lumber" will only build up when you produce that in the sawmill.
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Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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Old Dec 26 2013, 12:42 AM
Sharon McAndrew Sharon McAndrew is offline
 
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I have been having problems sending gifts. When I go to the tab to send gifts it appears to not be loading. This has been going on for 2 months now. I have asked others if they were having problems sending gifts and there are a few having the same problem I am. Is there any way you can re-set my farm ? I am only having problems with sending gifts. Please help and thank you.
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Old Dec 26 2013, 08:10 AM
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Gram's Place Gram's Place is offline
 
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Default Oak lumber disappeared?

I'm sincerely hoping you misspoke. First, is it Oak *Lumber* that you need, or Oak *Logs*? You can only get lumber from a lumber mill, and you can't buy it from a friend. Logs are what you get by chopping trees, and you can buy them from a friend. Maybe check your storage for *LOGS*?
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Old Dec 30 2013, 02:56 PM
BABANAN BABANAN is offline
 
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Default Losing my crops

i HARVESTED 2 FARMS OF RADISHES THIS MORNING AND THIS AFTERNOON I HAVE NONE????
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Old Dec 30 2013, 03:07 PM
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Taz D Taz D is offline
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Originally Posted by BABANAN View Post
i HARVESTED 2 FARMS OF RADISHES THIS MORNING AND THIS AFTERNOON I HAVE NONE????
Do you have a lot of staggered or layered items on your farms? It seems like you are losing a lot of crops and that can cause problems.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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Old Dec 30 2013, 03:16 PM
BABANAN BABANAN is offline
 
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Thanks for your help.
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Old Dec 31 2013, 09:49 AM
Sharon McAndrew Sharon McAndrew is offline
 
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I have been having problems sending gifts. When I go to the tab to send gifts it appears to not be loading. This has been going on for 2 months now. I have asked others if they were having problems sending gifts and there are a few having the same problem I am. Is there any way you can re-set my farm ? I am only having problems with sending gifts. I have asked several times on this same issue and so far nothing still hasn't been done. What or who do I need to talk to ? This is the only problem I'm having and no body seems to have the answer. PLEASE HELP
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Old Dec 31 2013, 10:03 AM
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Taz D Taz D is offline
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Quote:
Originally Posted by Sharon McAndrew View Post
I have been having problems sending gifts. When I go to the tab to send gifts it appears to not be loading. This has been going on for 2 months now. I have asked others if they were having problems sending gifts and there are a few having the same problem I am. Is there any way you can re-set my farm ? I am only having problems with sending gifts. I have asked several times on this same issue and so far nothing still hasn't been done. What or who do I need to talk to ? This is the only problem I'm having and no body seems to have the answer. PLEASE HELP
There isn't any way for your farm to be reset from the forums.
Are you not seeing the gifts or is it that the lists of names for sending to that won't show up?
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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buying, can't plant, disapearing fields, disappeared facility, disappearing facility, facilities gone, facility, facility lost, factories, flowers, missing, missing buildings, missing facility, move items, trees, upgrade problems, vanished

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