Official Top Post Thread Game Not loading/WebGL disabled/frequent crashes - Page 42

**marymarcel** · #**411** Jan 19 2022, 11:42 AM

Quote:

Originally Posted by relkins

Help, When I go to the marketplace , there is no one there, what can I do

Hi relkins

I just answered your private message.

See if that helps you. If not, please let us know by posting here again.

relkins · #**412** Jan 19 2022, 03:48 PM

No that didn't help at all

**marymarcel** · #**413** Jan 19 2022, 03:51 PM

Quote:

Originally Posted by relkins

No that didn't help at all

Then please contact Support team for your Market problem, all the information on how to contact them are in the following link:

http://r1.slashkey.com/forum/showthr...66#post6479266

For you Facility manager problem, read the following:

http://r1.slashkey.com/forum/showthr...74#post6479274

RIAP27 · #**414** Jan 21 2022, 11:20 AM

Not sure where to post this, but I have a 2nd acct(USER ID number ( 118693448904273 ) ) I manage and I am trying to run the memcache on it, but when I try, it says unsetting 44 farms, 3 trains etc which is wrong because her farm has only 20 farms and one train! I went here to get the link from that farm but it did not work. I have no forum acct for that farm. Any ideas?

**Taz D** · #**415** Jan 21 2022, 11:31 AM

Quote:

Originally Posted by RIAP27

Not sure where to post this, but I have a 2nd acct(USER ID number ( 118693448904273 ) ) I manage and I am trying to run the memcache on it, but when I try, it says unsetting 44 farms, 3 trains etc which is wrong because her farm has only 20 farms and one train! I went here to get the link from that farm but it did not work. I have no forum acct for that farm. Any ideas?

Hi Riap,
It doesn't matter how many farms or trains they have as it will unset all.

RIAP27 · #**416** Jan 21 2022, 12:59 PM

So it works the same whether the farm has 44 farms or 20 farms?

Quote:

Originally Posted by Taz D

Hi Riap,
It doesn't matter how many farms or trains they have as it will unset all.

**marymarcel** · #**417** Jan 21 2022, 01:03 PM

Quote:

Originally Posted by RIAP27

So it works the same whether the farm has 44 farms or 20 farms?

Hi RIAP

Yes, it works no matter how many farms you have in that account. You only have to pay attention that the id number showing up is for that account.

RIAP27 · #**418** Jan 21 2022, 01:11 PM

Ok great. I will check the ID number to make sure its for that farms.

Quote:

Originally Posted by marymarcel

Hi RIAP

Yes, it works no matter how many farms you have in that account. You only have to pay attention that the id number showing up is for those Thanks account.

elabenne · #**419** Jan 22 2022, 10:09 AM

I keep getting message Web GL Supported, but DISABLED. Can you help me? -Elabenne

**Taz D** · #**420** Jan 22 2022, 10:13 AM

Quote:

Originally Posted by elabenne

I keep getting message Web GL Supported, but DISABLED. Can you help me? -Elabenne

Hi elabenne,
This usually happens when the browser encounters an error and "thinks" WebGL is disabled.

Most of the time, it is while or after working heavy worked farms, specially full of water items.

You can close your browser for a few minutes and then reopen it and see if the problem is fixed.
If not, then restart your compurter.

If nothings helps you, then clear your browser cache. The first time you load the game after the clearing, it will load slowly as all graphics have to be loaded again.

There are instructions on how to clear browsers cache in the following link:
http://r1.slashkey.com/forum/showthread.php?t=421890