OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[FarmerRita09]

this morning no change, I MIGHT get to do three to four tasks (planting, moving farm to farm, working others facilities) and it locks up again and frequently see these yellow messages that say something about SpriteDownloader error etc etc.........sorry I dont know how to send the actual picture. Other applications on the computer using internet are working normally and internet has been turned off and reset. Just updating with you so maybe it will help determine a solution for myself and others that are having issues working the farms......thanks in advance Rita 1036647811 Build No: 713

[Taz D]

Originally Posted by FarmerRita09

this morning no change, I MIGHT get to do three to four tasks (planting, moving farm to farm, working others facilities) and it locks up again and frequently see these yellow messages that say something about SpriteDownloader error etc etc.........sorry I dont know how to send the actual picture. Other applications on the computer using internet are working normally and internet has been turned off and reset. Just updating with you so maybe it will help determine a solution for myself and others that are having issues working the farms......thanks in advance Rita 1036647811 Build No: 713

Hi Rita,
The spritedownloader error has been fixed but not released yet. Should be released with the facilities when they get released. However that error does not affect your play at all. Even though your internet is working for other sites that does not mean it wwill work for getting to the game site. There are many links your data has to go through to get between you and the game servers. Any one of those links having problems can cause slow data transfer or loss of data giving you problems. Unfortunately we have no control or way to monitor those links. The only thing you can do is wait for whoever owns those links to fix the problem.

[FarmerRita09]

thanks for a quick response

[Taz D]

Originally Posted by moniande

Never had an issue before. Google Chrome was always the best one vs. Firefox or Edge. Internet is Fiber Optic, so no issues with internet. Updated my computer yesterday, also checked my update for Norton. All good.

Cleared Memcache


Your USER ID number is: 856370370 Build No: 713

( moniande@yahoo.com )


https://apps.slashkey.com/farmtown/p...370&farm_ix=13


Graphics Feature Status
=======================
* Canvas: Software only, hardware acceleration unavailable
* Direct Rendering Display Compositor: Disabled
* Compositing: Software only. Hardware acceleration disabled
* Multiple Raster Threads: Enabled
* OpenGL: Disabled
* Rasterization: Software only. Hardware acceleration disabled
* Raw Draw: Disabled
* Skia Graphite: Disabled
* TreesInViz: Disabled
* Video Decode: Software only. Hardware acceleration disabled
* Video Encode: Software only. Hardware acceleration disabled
* Vulkan: Disabled
* WebGL: Software only, hardware acceleration unavailable
* WebGL2: Software only, hardware acceleration unavailable
* WebGPU: Software only, hardware acceleration unavailable
* WebNN: Software only, hardware acceleration unavailable

Hi moniande,
I moved your post to the thread aboutloading issues.
I see one possible problem with your hardware acceleration being disabled. We do reccomend that be enabled for the speed is faster with it than the software acceleration.
That said if you have updated your computer and browser (new update yesterday for Chrome, Edge and Firefox) then please try all the suggestions in the following link:
https://www.slashkey.com/forum/showthread.php?t=627590


Even if you have fiber optic, that is only between you and your service provider. It could still be an internet problem somewhere between you and the game servers that is causing data to be lost. Between you and the servers are many links that the data for the game has to travel through to get to and from the server. Any one of those links having a problem or heavy traffic can cause slowed down or lost data transfer.

[jackiep63]

Have a problem, just today where (with sufficient trains out) I am working facilities on other farms and keep getting a black screen part way through.

[Taz D]

Originally Posted by jackiep63

Have a problem, just today where (with sufficient trains out) I am working facilities on other farms and keep getting a black screen part way through.

Hi jackiep,
That sounds more like a browser or computer timing out and making the screen go off for lack of activity by you. It is not something the game is doing.

[jackiep63]

I think you misunderstand. What I mean is that the game play area is going black part way through the facilities. That's the bit that's usually showing the farm - everything within the play frame. The rest of my computer screen is just fine.

[Taz D]

Originally Posted by jackiep63

I think you misunderstand. What I mean is that the game play area is going black part way through the facilities. That's the bit that's usually showing the farm - everything within the play frame. The rest of my computer screen is just fine.

Hi jackiep,
I am sorry but this is the first we have heard of that. Nothing in the game can cause it to go black that we know of. I can only suggest you contact Support at the following email address:
Support@slashkey.com

[glendav]

Hi guys... Both of my accounts are presently not loadingwell... account 1189726101 for me, glenda davis (email removed by a moderator) and my 2nd account is 691697224221519 for Zane Davis (email removed by a moderator) Sometimes it is taking 20 minutes or more for it to load...sometimes it quickly goes to 90+% but then just sits there for a long period of time... Please help... thank you so much

[marymarcel]

Originally Posted by glendav

Hi guys... Both of my accounts are presently not loadingwell... account 1189726101 for me, glenda davis (email removed by a moderator) and my 2nd account is 691697224221519 for Zane Davis (email removed by a moderator) Sometimes it is taking 20 minutes or more for it to load...sometimes it quickly goes to 90+% but then just sits there for a long period of time... Please help... thank you so much

Hi glendav

First of all, I removed your email addresses from your post as this is an open forum and it is not good to post them here. We only need your id numbers.

Be sure your browser and operation system are up to date. After any update it is always better to restart your computer.

You also have more suggestions to try in the following link:
https://www.slashkey.com/forum/showthread.php?t=627590

If nothing works for you, then it could be an internet problem somewhere between you and the game servers that is causing data to be lost. Between you and the servers are many links that the data for the game has to travel through to get to and from the server. Any one of those links having a problem or heavy traffic can cause slowed down or lost data transfer.