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Facebook should have given her various other methods to confirm the account belongs to her, did she try those? If she did not keep the email active that she used for that account that may be where the biggest problem is. Has she ever contacted the support team in the past for any issues with the game on the old account? Did she open a new Facebook account and start playing Farm Town on that? If she knows the id for her farms that are linked to the hacked account, please ask her to use the new Facebook account to contact the support team. She will need to provide farm link for her old farms to the support team so that they can take a look to see if anything can be done.
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