Official Top Post Thread Missing-Crops, Trees, Buildings, Other Items

Snowfall · #1 Mar 28 2024, 04:16 PM

fetched my oil refinery out of my storage to use then went to put it back in my storage and it said cannot put back in right now but then found out it dissappeared from my farm and not in storage

**Tiger** · #2 Mar 28 2024, 04:56 PM

Quote:

Originally Posted by Snowfall

fetched my oil refinery out of my storage to use then went to put it back in my storage and it said cannot put back in right now but then found out it dissappeared from my farm and not in storage

Hi Snowfall,

How many Oil Refineries did you have in Item storage before you tried to place it? We are seeing you still have one in your Item Storage. If you are not seeing that one, please reload the game and look in storage again and also check the farm you were placing it on to see if one is there.

If you had 2 in Item storage and you still don't see an oil refinery on the farm you originally placed it on you will need to contact the support team again.

Snowfall · #3 Mar 28 2024, 07:20 PM

the one in my storage is from 1 of my another farms,i leave 4 oil refiners in certain farms then leave the other another 1 in my store which i take out to do other farms, i had 5 in total which i have brought with my money in the past now i have 4. ty

**Taz D** · #4 Mar 28 2024, 08:09 PM

Quote:

Originally Posted by Snowfall

the one in my storage is from 1 of my another farms,i leave 4 oil refiners in certain farms then leave the other another 1 in my store which i take out to do other farms, i had 5 in total which i have brought with my money in the past now i have 4. ty

Hi Snowfall,
You will need to contact Support about this as we can not do refunds through the forum. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366