Go Back   Farm Town > Help & Support > Help & Support

Reply
 
Thread Tools Search this Thread Display Modes
  #741  
Old Feb 16 2024, 10:45 AM
Kathyrdr Kathyrdr is offline
Account Not Linked
 
Join Date: Jan 13 2021
Posts: 51
Default

I needed to help 3 more neighbors with Co op Quests to make the 19 I needed for 75 Farm Pass points. I just did so, but the count did not change, it stayed at 16. I refreshed the game and it still stayed at 16. Why am I not getting my credit?
Reply With Quote
  #742  
Old Feb 16 2024, 10:54 AM
Taz D's Avatar
Taz D Taz D is offline
Senior Moderator
 
Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 20,371
Default

Quote:
Originally Posted by Kathyrdr View Post
I needed to help 3 more neighbors with Co op Quests to make the 19 I needed for 75 Farm Pass points. I just did so, but the count did not change, it stayed at 16. I refreshed the game and it still stayed at 16. Why am I not getting my credit?
Hi Kathyrdr,
Please provide your farms ID number, so we can check this.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
Reply With Quote
  #743  
Old Feb 16 2024, 11:22 AM
Kathyrdr Kathyrdr is offline
Account Not Linked
 
Join Date: Jan 13 2021
Posts: 51
Default

The only ID I could find is my user ID, hopfully this is what you need. If not, where would I find the number you want
Your USER ID number is: 100001043278567 Build No: 583
Reply With Quote
  #744  
Old Feb 16 2024, 11:30 AM
Taz D's Avatar
Taz D Taz D is offline
Senior Moderator
 
Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 20,371
Default

Quote:
Originally Posted by Kathyrdr View Post
The only ID I could find is my user ID, hopfully this is what you need. If not, where would I find the number you want
Your USER ID number is: 100001043278567 Build No: 583
Hi Kathyrdr,
I have checked and yes it only shows 16 of 19 needed to help with co-op quests. I don't have any way to see why the 3 you just did are not showing. Nor do we have any way to add them. The only thing I can tell you is to try again to do 3 more help notes for your neighbors' co-op quests.


Edit: What method did you use to do the help on the quests? Did you go from the neighbor bar or did you open quests while doing their facilities?
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.

Last edited by Taz D; Feb 16 2024 at 12:00 PM.
Reply With Quote
  #745  
Old Feb 22 2024, 04:33 PM
fred727 fred727 is offline
Account Not Linked
 
Join Date: Jan 21 2015
Posts: 2
Default

Today after the new farm pass goals started. I checked on my unworkable facilities. The game said they had been done, but no one shows up as doing them nor did it show in all my facilities that they had been done. They were at 95 percent. Also I unloaded a train and I did not get the farm pass bonus.
Reply With Quote
  #746  
Old Feb 22 2024, 04:43 PM
marymarcel's Avatar
marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
Posts: 14,869
Default

Quote:
Originally Posted by fred727 View Post
Today after the new farm pass goals started. I checked on my unworkable facilities. The game said they had been done, but no one shows up as doing them nor did it show in all my facilities that they had been done. They were at 95 percent. Also I unloaded a train and I did not get the farm pass bonus.
Hi fred

I just had a look at your data and it shows you got the farm pass bonus when you unloaded your train.

To check who worked your non workable facilities please do the following:

Below the game screen you have the Activity panel. Uncheck all options except for Facilities. Be sure you have the option Sort By to Date.

Then slowly go through the farmers who worked your facilities and see if you can find the one who worked the non workable. The text will be in pink for that farmer instead of red.
Reply With Quote
  #747  
Old Feb 22 2024, 05:37 PM
fred727 fred727 is offline
Account Not Linked
 
Join Date: Jan 21 2015
Posts: 2
Default

Marymarcel,

Per your suggestion I did this :
Below the game screen you have the Activity panel. Uncheck all options except for Facilities. Be sure you have the option Sort By to Date.
It only shows people that worked my facilities, no one doing the unworkables.

The train I will just take your word on. No farm pass bonus showed on my screen, just the mayors bonus.

Thank you.
Reply With Quote
  #748  
Old Feb 22 2024, 05:42 PM
marymarcel's Avatar
marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
Posts: 14,869
Default

Quote:
Originally Posted by fred727 View Post
Marymarcel,

Per your suggestion I did this :
Below the game screen you have the Activity panel. Uncheck all options except for Facilities. Be sure you have the option Sort By to Date.
It only shows people that worked my facilities, no one doing the unworkables.

The train I will just take your word on. No farm pass bonus showed on my screen, just the mayors bonus.

Thank you.
OK fred, if you wish you can report this to Support.

To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366
Reply With Quote
  #749  
Old Mar 01 2024, 01:28 PM
poof3013 poof3013 is offline
 
Join Date: May 02 2009
Posts: 49
Default

When receiving a ingredient from a facility with Farm Pass, you click on choices then stored amount, It doesn't work correctly.
Reply With Quote
  #750  
Old Mar 01 2024, 01:39 PM
Taz D's Avatar
Taz D Taz D is offline
Senior Moderator
 
Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 20,371
Default

Quote:
Originally Posted by poof3013 View Post
When receiving a ingredient from a facility with Farm Pass, you click on choices then stored amount, It doesn't work correctly.
Hi Poof,
I moved your post to the Help & Support thread about the Farm Pass. When you have aproblem or a question, do not post it in the Suggestions section as that is only for suggesting changes or additions to the game.
You are going to need to explain further. Is this a goal or a reward you are trying to get? What happens when you try?
Did you try restarting your farms as it just may be that it doesn't update until you do a restart?
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
Reply With Quote
Reply

Tags
farm pass, ingredient packs

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 03:52 AM.