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Hi lsmennifer,
Taz D isn't available at this time. The pictures are tiny so it's hard to make out but what looks like is happening is that your friend is seeing BUY on the step that you want help with in which case they won't see the help note. The Quest can't show them both a BUY button AND a help note at the same time. There's a couple of things you can try when this happens:
Having suggested those, as they can see a buy button on most of the steps, have you tried looking at their co-operative quests to see if you can buy the lint roller from them?
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#2
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