OFFICIAL Missing-Crops, Trees, Buildings, Other Items

[iceberg]

I put some Mansions on my farm 2 everyone can see em but not me wats wron

[marymarcel]

Originally Posted by iceberg

I put some Mansions on my farm 2 everyone can see em but not me wats wron

Hi iceberg

Click in your preferences, the wrench, and put a check mark for Show Buildings option.
Then click in the green check mark to save changes and see if the Mansions show up.

[iceberg]

I did as u said but my mansions are not to b seen

[marymarcel]

Originally Posted by iceberg

I did as u said but my mansions are not to b seen

Hi iceberg

This is what I can see on your farm 2 with everything showing up:



To see the Mansions you need to have a check mark for Show Buildings and also for Show coins items option, but this last one option is checked by default.

If the problem continues, then please clear your browser cache and then restart your computer.

[lillymc]

I clearly have an incense sticks factory on my farm 25, yet it is not showing up in my list when I pull up my facilities. Is this a glitch? I can start all, so it is working. Just not in my list

[Taz D]

Originally Posted by lillymc

I clearly have an incense sticks factory on my farm 25, yet it is not showing up in my list when I pull up my facilities. Is this a glitch? I can start all, so it is working. Just not in my list

Hi lillymc,
Put that facility in your storage, restart your farms and then place it back on the same farm. If it is loaded then you should not lose any production as long as you place it back on the same farm.

[michelle jo]

hi don't know if i am posting in the right place but i have just bought the yellow gifting machine i put it on my farm 1 then went to put in storage its not on my farm and not in my storage can you help please and thank you

[marymarcel]

Originally Posted by michelle jo

hi don't know if i am posting in the right place but i have just bought the yellow gifting machine i put it on my farm 1 then went to put in storage its not on my farm and not in my storage can you help please and thank you

Hi michelle jo

Please provide your id number so we can check.

You find it below the game screen where it says: Your USER ID numer is:xxxxx

[michelle jo]

737671138 this is my user id number thank you

[Taz D]

Originally Posted by michelle jo

737671138 this is my user id number thank you

Hi Michelle jo,
I just checked and that gifting tool is missing. Check in the store if that tool shows a Buy or a Duplicate button. If it says Duplicate you can buy another for coins to replace it. I do suggest you go to a farm that does not have a lot on it to buy and place the tool on before you transfer to storage. If the farm you place it on is heavily layered you may lose it again as that farm may have reached its limit of items.
If the button in the store says Buy then please contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366