Official Top Post Thread Markets/Chat/Messaging - Page 15

**marymarcel** · #**141** Mar 11 2023, 05:59 PM

Quote:

Originally Posted by petals

When I open my in game messages, it says loading. I have to click thru the messages, close it, then re open to see my message history. I then open each message and it loads and then I can answer.

Hi petals

I didnt have that problem during the day but thanks for your report.

Please try clearing your memcache, link below. A new window will open with a short list of unsettings. Close that window and your farms if it is open in another thread. Then reopen your farm and see if that helped you.
https://apps.facebook.com/farmtown/p...lear_memcached

If the problem continues, then please let us know to see if any of us can reproduce the it. Thanks

petals · #**142** Mar 11 2023, 06:36 PM

Dummy me. Should have emptied my memcache before complaining.. sorry

petals · #**143** Mar 11 2023, 10:27 PM

I cleaned my memcache and then re-opened FT. I went to the inn and had a couple people send me messages. They opened fine, so I thought cleaning the memcache had fixed it. Wrong. I still can't get them to load properly when on my own farms.

**Taz D** · #**144** Mar 11 2023, 10:44 PM

Quote:

Originally Posted by petals

I cleaned my memcache and then re-opened FT. I went to the inn and had a couple people send me messages. They opened fine, so I thought cleaning the memcache had fixed it. Wrong. I still can't get them to load properly when on my own farms.

Hi Petals,
If you close then open the messages list and click on the message you can see who sent it.It is only happening with those who are not your friends on Facebook. We are still looking into this before sending it to the developers.

Denise Dianna · #**145** Mar 17 2023, 06:22 AM

This is not a big deal for me but when people write messages to me (the envelope icon at the top of the window) when I try to reply - the message closes. I have to open the tray of messages and click on the one that just disappeared - then I can write a reply. I have seen other people complaining about this on Facebook. FYI

**Tiger** · #**146** Mar 17 2023, 08:24 AM

Quote:

Originally Posted by DeniseDJ

This is not a big deal for me but when people write messages to me (the envelope icon at the top of the window) when I try to reply - the message closes. I have to open the tray of messages and click on the one that just disappeared - then I can write a reply. I have seen other people complaining about this on Facebook. FYI

Hi DeniseDJ,

We are aware of the problem and it was sent off. We understand this is very irritating for farmers but we will have to wait until the devs have time to fix it as they are very busy.

You could also do this, entirely up to you which one you like better...
When you open a message and see Loading, don't click on Reply, just close the message and reopen it and then you you can reply.

PurpleCharlotte · #**147** Mar 18 2023, 04:16 PM

When someone sends me a message, I see the message but the sender's information doesn't fully load. When I hit Reply, the entire message box goes away. If I then open the message a second time, I see the message and sender's information, and I can then enter my reply and send it.

**Taz D** · #**148** Mar 18 2023, 04:22 PM

Quote:

Originally Posted by PurpleCharlotte

When someone sends me a message, I see the message but the sender's information doesn't fully load. When I hit Reply, the entire message box goes away. If I then open the message a second time, I see the message and sender's information, and I can then enter my reply and send it.

Hi PurpleCharlotte,
I moved your post to the Help & Support thread about the messaging.
We are aware of this problem and it has been sent to the developers. They have not gotten to this problem as they are very busy trying to get the website done for us.
If you close the message and then open the list of messages the information will then show up when you click on the message there.

Ms Mini · #**149** Mar 31 2023, 11:03 AM

When I go to the Market place or any other location, I do not see any other players. I don't know the proper place to write for help on this issue. So I cannot hire, or be hired.

**Taz D** · #**150** Mar 31 2023, 11:11 AM

Quote:

Originally Posted by Ms Mini

When I go to the Market place or any other location, I do not see any other players. I don't know the proper place to write for help on this issue. So I cannot hire, or be hired.

Hi Ms Mini,
I moved your post to the Help & Support thread about the markets.
Your first post about this was answered in the following post link:
http://www.slashkey.com/forum/showpo...postcount=5903

If you have the plug in upper right set to green showing you are online and you don't have one of the programs listed in that first post then you will need to contact Support.

To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366