OFFICIAL Issues with Registering your Email to your FarmTown Account

[rockcandymountain]

I have more than one farmtown accounts and I try using the 15 digit user number to log in. I cannot get into the new farmtown website.

I tried the email address way of getting in with no luck.

I also looked for the link to fill out a support ticket. However I did not find that link.

What should I do next?

[marymarcel]

Originally Posted by rockcandymountain

I have more than one farmtown accounts and I try using the 15 digit user number to log in. I cannot get into the new farmtown website. I did post about this already and following the instructions. I also looked for the link to fill out a support ticket. However I did not find that link.

Hi rockcandymountain

When you posted about this the first time your were answered in the following link:
http://r1.slashkey.com/forum/showthr...10#post6542910

To contact Support click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[JHuskey]

ID #18494386023c JHuskey

I registered with Slashkey Farmtown but now I am unable to log on to the new system. I am most confident I am using the correct user id and password but I still cannot get in. Please advise what I can do?

[Taz D]

Originally Posted by JHuskey

ID #18494386023c JHuskey

I registered with Slashkey Farmtown but now I am unable to log on to the new system. I am most confident I am using the correct user id and password but I still cannot get in. Please advise what I can do?

Hi JHuskey,
The ID number you gave is not the correct number. In your Facebook farms page look all the way at the bottom of your the page for User ID and that is the number for your account.

[GramGram]

Have tried 5 x to log into new website .Won't accept my pass word I wrote down User Id 1814726773

[marymarcel]

Originally Posted by GramGram

Have tried 5 x to log into new website .Won't accept my pass word I wrote down User Id 1814726773

Hi GramGram

I moved your post to the thread for your problem.

I'm sorry but if you forgot your password you will need to wait until developers add the forgot password link to allow you to fix that.

[DanaDee55]

Log in at new site will not accept my password...it IS the correct password.

[Taz D]

Originally Posted by DanaDee55

Log in at new site will not accept my password...it IS the correct password.

Hi DanaDee,
I moved your post to the Help & Support thread about the registration.
You are entering the wrong password.

[goldendreamer]

I wrote down my password and even dated when I did it on March 7th. The new website is not taking it. Will it be enabled soon so I can change it. I am afraid FB will delete the game and I will lose my game playing since 2009.

[Tiger]

Originally Posted by goldendreamer

I wrote down my password and even dated when I did it on March 7th. The new website is not taking it. Will it be enabled soon so I can change it. I am afraid FB will delete the game and I will lose my game playing since 2009.

Hi goldendreamer,

I have moved your post to the thread bout issues with registering which is where issues with logging into the website are for the time being.
I can confirm that the passwords that you have been entering is what is not matching your registration details.

As the forgot password method isn't enabled yet, and other possible ways are being researched how to help with this, I can only suggest that you have a think back to when registration was being done and if you remember having to start the registration process over again, perhaps due to any issues with verifying the details.

If you remember having to restart the process and you could have used a different password than the one you wrote down and try that instead.
If you don't remember, or those don't work either, then you will need to wait until a method is added to help you with this.