OFFICIAL Facilities and Facility Manager

[spotter77]

I actually had more oil pumps, but sold them because I wasn't getting anything out of them. The time would lapse, but nothing would get sent to the "done" option to store them. I am being told that my facilities in question are working properly, but I'm not seeing the finished product to store. I have not stored anything in the last 4 days, until tonight. If you read back through this thread, you will see which farms facilities I'm having issues with. And it's just the select few. I had been using the store all, until I noticed that there was nothing in those facilities to store. My date and time on my computer are correct. I have cleaned out the cache a couple of times. I plan on letting time pass so everything in all my other facilities will complete and I can store, before I try clearing the cache again. If that doesn't work, I will contact support from the website. I actually thought this was the help and support page. Thank you for clearing that up.

[Taz D]

Originally Posted by spotter77

I actually had more oil pumps, but sold them because I wasn't getting anything out of them. The time would lapse, but nothing would get sent to the "done" option to store them. I am being told that my facilities in question are working properly, but I'm not seeing the finished product to store. I have not stored anything in the last 4 days, until tonight. If you read back through this thread, you will see which farms facilities I'm having issues with. And it's just the select few. I had been using the store all, until I noticed that there was nothing in those facilities to store. My date and time on my computer are correct. I have cleaned out the cache a couple of times. I plan on letting time pass so everything in all my other facilities will complete and I can store, before I try clearing the cache again. If that doesn't work, I will contact support from the website. I actually thought this was the help and support page. Thank you for clearing that up.

Hi Spotter,
It is and we can help up to a point. We do not have access to all the data or functions of your farms. That is what they have Support for to be able to dig deeper into problems than we can here.

I can only think of one other thing for you to try. Try taking one of the oil refineries off of the farm to storage. Save, then restart your farms and remove it from storage and place it back on the same farm. That will not remove the pending amounts in it. It will remove them if you put it on a different farm so don't do that. It may restart the next batch at 6 hours thought, so you will need to wait the time for it to complete to check again.
If that doesn't work then contact Support and let them dig into this.

[spotter77]

Thanks! That is an option I have not tried yet. I will do that. I'm willing to try anything at this point.

[astrid1st]

Hello Taz, on 07/23/23 you advised that I contact support in regards to my issue not being able to post work. To me it looks like I am posting work but none of my neighbors can see it. I checked with all of them.

I did contact support on 07/23/23 in the morning and here is what I received after I hit the send button but nothing else since. There was also no email with a code:

1730183117 Build No: 517ttp://www.slashkey.com/forum/showthread.php?p=6555338#post6555338

Please advise what else can be done. Thank you ~ Astrid

[Taz D]

Originally Posted by astrid1st

Hello Taz, on 07/23/23 you advised that I contact support in regards to my issue not being able to post work. To me it looks like I am posting work but none of my neighbors can see it. I checked with all of them.

I did contact support on 07/23/23 in the morning and here is what I received after I hit the send button but nothing else since. There was also no email with a code:

1730183117 Build No: 517ttp://www.slashkey.com/forum/showthread.php?p=6555338#post6555338

Please advise what else can be done. Thank you ~ Astrid

Hi Astrid,
Please try sending to them again and see if you get the reply with the ticket number. Be sure to check your spam folder. Please be patient for a reasponse as Support has been swamped with registration for all those who didn't register for the website before the Facebook shut down.

[astrid1st]

I will try again and thank you ~ Astrid

[astrid1st]

Taz, support had actually sent email right away on 07/23/23 but it went to my junk folder. I am glad you mentioned yesterday that this could happen. Support and I have been communicating since yesterday and the work I post now shows up on the wall. Thank you for your all your help ~ Astrid

[Southern_Wolf]

I'm constantly getting disconnected when I load a neighbor/buddy's facilities and I see the message about no more work avaliable.

[marymarcel]

Originally Posted by Southern_Wolf

I'm constantly getting disconnected when I load a neighbor/buddy's facilities and I see the message about no more work avaliable.

Hi Southern_Wolf

I moved your post to the thread about Facilities.

Please be sure that your browser and your computer system are up to date.

If you need to do an update, then it is always better to restart your computer.

You can also reset your router/modem for a few minutes and see if that helps.

Then start working friends facilities again.

I dont know how many tabs you open in your browser while working facilities, but start opening only 2 tabs and see if they work correctly for you. If they do, then you can try 4 tabs, if they are ok, then you can try 6 tabs.

[Li'l ol' me...Merv]

Hi,
So in the Facility manager, for restocking, I click on 'store all ' and 'load all' and 'start all '
I have various tools and turbo stuff to work multiple facilities but I still have to do some manually,
I have no idea why that is.

Also despite the facility manager showing all facilities at 100% capacity the 'remaining capacity by missing ' review shows I need

2 white wine barrel- 1585 in stock
6 champagne barrel - 1735 in stock
2 red wine container -2106 in stock

No idea which facility needs these

I have reloaded... and done the Cache clean and reloaded..

This happens quite frequently.
Please advise, especially why I have the tools in the facility manager but still need to do work manually

Thank you from Merv.