OFFICIAL Receiving-sending-exchanging Gifts

[marymarcel]

Originally Posted by Lounette Nielsen

I have the yellow gifting machine. And I am only getting one gift, not the 4x like I am suppose to get. It has been going on for days. Can you please fix this as I use it all the time and really need the extra which is why I paid for all of them. Thank you for getting it fixed Lounette Nielsen

Hi Lounette Nielsen

Which gift you are not getting x4?

I just checked your data and you have 15,000 hen eggs in your gift box which makes me think you are getting the correct amount.

[Anitacald]

I have had problems with Farmtown Gifts for months now and have written to Support around 3-4 times and not received any reply. My gifts stay at 50. Even if I accept or exchange them they go back to how they were. They do not go anywhere. If I try and receive gifts on my laptop it freezes and I have to reload. If I try and receive gifts on my desktop it lets me accept/exchange them, and let's me send gifts back to other farmer (which I don't think anyone is receiving!). Then the gifts revert back to how they were and stay in My Requests. 50 gifts.
Please advise me how to fix this. It has been like that for many months now.
Anita Caldwell

[Taz D]

Originally Posted by Anitacald

I have had problems with Farmtown Gifts for months now and have written to Support around 3-4 times and not received any reply. My gifts stay at 50. Even if I accept or exchange them they go back to how they were. They do not go anywhere. If I try and receive gifts on my laptop it freezes and I have to reload. If I try and receive gifts on my desktop it lets me accept/exchange them, and let's me send gifts back to other farmer (which I don't think anyone is receiving!). Then the gifts revert back to how they were and stay in My Requests. 50 gifts.
Please advise me how to fix this. It has been like that for many months now.
Anita Caldwell

Hi Anita,
I moved your post to the Help & Support thread about gifts.
Are you receiving those gifts or are they not showing up in your gift box?



If they are not showing in your gift box Open the My Request page back up and see if you still show the same original gifts that were there. You probably have stuck gifts and since they have already been accepted even exchanging them you will not get them again. This is a random problem that happens when the data from Facebook does not update.


Please click on this link and see if those gifts are showing up there or you have other than the ones you already accepted. Facebook Games Activity

If those gifts were stuck gifts meaning they had already been accepted but had not cleared, then accepting them even in the games/activity will not give them to you again in the gift box. It is better to delete them one by one. You will have to clear them out of that section by clicking the X instead of Accept to clear them all out.

[deenites]

Hi I have requested help with this issue before.... when exchanging gifts for turkey feathers, they don't always arrive in my gift box. If i exchange for fuel or other products they do. Why do turkey feathers seem to appear only sometimes. I exchanged 50 gifts both yesterday and today for turkey feathers and got nothing, so frustrating.

[marymarcel]

Originally Posted by deenites

Hi I have requested help with this issue before.... when exchanging gifts for turkey feathers, they don't always arrive in my gift box. If i exchange for fuel or other products they do. Why do turkey feathers seem to appear only sometimes. I exchanged 50 gifts both yesterday and today for turkey feathers and got nothing, so frustrating.

Hi deenites

The first time you posted about this problem with turkey feathers I asked you to clear your memcache and after that only accept 1 turkey feathers gift to check if it was sent to your gift box.

I just exchanged and accepted 50 turkey feathers and they were correctly sent to my gift box.

I also saw that you have been having problems with gifts what makes me think that you could have stucked gifts in your My Requests tab and that is why you dont get the turkey feathers in your gift box.

Please click on this link and see if those gifts are showing up, take in mind that page can only show you up to 100 at a time: Facebook Games Activity

If those gifts were stuck gifts meaning they had already been accepted but had not cleared, then accepting them even in the games/activity will not give them to you again in the gift box. It is better to delete them one by one. You will have to clear them out of that section by clicking the X instead of Accept to clear them all out.

You have full instructions on how to work through Activity in the following link from our Game Guide:
http://r1.slashkey.com/forum/showthr...50#post6364950


If nothing works for you then contact Support teasm. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[fran1015]

For the last few days, I have not been gifts in my requests, None. I have tried the "fix" that was posted here and it did nothing. I will receive gifts one day and then won't receive any for a day or two, and then I receive 50 and then they stop again. I have not received more than 50 in a month.
What am I doing wrong.

[Taz D]

Originally Posted by fran1015

For the last few days, I have not been gifts in my requests, None. I have tried the "fix" that was posted here and it did nothing. I will receive gifts one day and then won't receive any for a day or two, and then I receive 50 and then they stop again. I have not received more than 50 in a month.
What am I doing wrong.

Hi Fran,
It is not something you are doing wrrong. I am sorry, but this is a random problem that happens sometimes. It is a case of the data not transferring from Facebook to Farm Town as the gift processing is done through Facebook. It will usually clear up in a day or two.


You can check the following link and see if your gifts are there Facebook Games Activity

If they are you can accept them through there or wait and see if they will show back up in your My Requests. Please visit the following link to know how to work through the Activity page:
http://r1.slashkey.com/forum/showthr...50#post6364950

[fran1015]

For the last week, "requests" have been sporadic at best. I have tried all the suggestions you've made and none of them have helped. I went from getting 50 gifts at one time, and after I accepted them, 7 or 8 more would show up. After 2 days of nothing, I tried sending out gifts and as soon as I sent them out 50 gifts showed up. Then nothing again for the last 2 days. My browser is cleared EVERY night, so that it's clean when I log on.
Again this morning I got this message: "You don't have any pending request."
My USER ID number is: 1651723165 Build No: 448.
Is there something you may check out that would help?
It seems to have really gotten bad since Facebook added their "Facebook gaming" panel on the side. I know of no way to remove this.
Thanks for any possible help.
Fran Malnati.

[Taz D]

Originally Posted by fran1015

For the last week, "requests" have been sporadic at best. I have tried all the suggestions you've made and none of them have helped. I went from getting 50 gifts at one time, and after I accepted them, 7 or 8 more would show up. After 2 days of nothing, I tried sending out gifts and as soon as I sent them out 50 gifts showed up. Then nothing again for the last 2 days. My browser is cleared EVERY night, so that it's clean when I log on.
Again this morning I got this message: "You don't have any pending request."
My USER ID number is: 1651723165 Build No: 448.
Is there something you may check out that would help?
It seems to have really gotten bad since Facebook added their "Facebook gaming" panel on the side. I know of no way to remove this.
Thanks for any possible help.
Fran Malnati.

Hi Fran,
I moved and answered your first post concerning this in the following thread page:
http://www.slashkey.com/forum/showth...57506&page=141


I will move this post as well there later.

[Anitacald]

I have written for support about five or six times without a reply. I am unable to send gifts and when I exchange them they are right back the same way they were. I did receive a reply through the Forum and did what was suggested. deleting all the gifts from a link that was given to me. My laptop freezes after trying to return gifts and I have to reload. On my desktop I can exchange but when I reload the gifts are back to what they were before. I am getting so frustrated with this not and if it is not resolved I am giving up playing this game. Played for years and never had this problem. Please advise.