OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[Rob T]

When posting in this thread the moderation team may need to visit your farm so please include your user ID in your post.

Your USER ID is at the very bottom of the page that your game is loaded in and at the bottom of the Send Gifts page, scroll to the very bottom of the page.

In this example the user ID is 00000000. Your numbers will be different and may be longer.



OR you can provide your farm link in your post.
Instructions should you need them or want to put your farm link into your forum signature can be found by clicking on this link:
http://r1.slashkey.com/forum/showthr...86#post6351386

Farmtown hardware and software requirements:
Players will experience optimal gameplay if your device meets these specs:

• Latest version of Chrome, Firefox, Edge or Opera browsers
  
• 64 bits Operating System
  
• 8GB of RAM or higher
  
• Dual Core CPU
  
  
• Dedicated NVIDIA / AMD Video Cards or Integrated Intel Video Cards with 512MB Video RAM with updated drivers, old video card drivers can make the game crash. Check this video for instructions on how to update your video card drivers in Windows: https://www.youtube.com/watch?v=mFvhZ6Lie_s
  
  
• WegGL 2.0 Support with Hardware Acceleration enabled. Software only acceleration or Google SwiftShader can slowdown the game. Check this video for instructions on how to enable Hardware Acceleration in the Chrome browser: https://www.youtube.com/watch?v=4F6ix4FhgKA
  
  The game will probably run on older lower-end devices but this will increase the chances of crashes and the game not loading due to Out of Memory or WebGL errors.
  
  Important - always check for computer updates and browser updates at least once a week!

If you experience any kind of memory errors, which in the latest version of Chrome you can identify by a gray screen with a sad face on it:

• Close all the tabs in your browser and then close your browser.
• Close other applications.
• Then load the game in a single browser tab to ensure that your computer's memory is being used towards the game only and not other tasks.
  
  Having a 64 bit Operating System with at least 8GB RAM will considerably decrease the chances of memory errors.

If the game is stuck on a black screen due to WebGL not Supported or Disabled error:

• Ensure you are using the latest version of Chrome, Firefox, Edge or Opera browsers.
  
  
• Check if WebGL 1.0 is enabled in your browser using the link below.
  If you see a rotating cube, WebGL 1.0 is enabled:
  https://get.webgl.org/
  If you are limited to only using WebGL 1.0 please also read the update in red further down this post!
  
  
• Check if WebGL 2.0 is enabled in your browser using the link below.
  If you see a rotating cube with the number 2, WebGL 2.0 is enabled.
  WebGL 2.0 is not a requirement to play Farmtown but it will perform better:
  https://get.webgl.org/webgl2/

If WebGL is disabled in your browser:

a) Ensure you have Hardware Acceleration enabled in your browser.

b) Update your Video Card drivers.


If you need help with either a) or b) you can follow the step by step instructions on the following website, or you can also check the youtube videos provided at the top of this post:

https://appuals.com/fix-webgl-is-not-supported/



UPDATE AUGUST 2022: WebGL 1.0 may no longer be supported by various browsers as time goes on. There is no date listed by the various browsers as to when it may no longer be supported.

Currently Chrome is no longer suitable for those that have to use WebGL 1.0
If Chrome is showing updated and the setting for Hardware Acceleration is enabled but when you try to load the game WebGL is still showing disabled.

Or if you have previously seen in in the FT Console while using Chrome...
LOGWarning: Your browser does not support "WebGL 2" Graphics API, switching to "WebGL 1"
are no longer seeing that and have already done the steps listed above then you will need try using other browsers instead.

The only way to know which Browser will work best on your device is to try them.
We can only recommend some browsers to try BUT what works well for one person may not for someone else. This is nothing new which is why you have to try them yourself!

If there is no WebGL disabled message but the game does not finish loading:

• Clear your browser cache - remember the first load of Farm Town after clearing browser caches will be slower especially if you have a lot of items set to show in your game preferences like, crops, trees, facilites etc as you will be loading a fresh set of graphics.
  
  
• Disable all installed browser extensions - some browser extensions, especially those that hide ads or try to convert Facebook to an old layout may be incompatible with Farmtown. If you find you can load the game after disabling all of them, you can try enabling one, then reload the game to narrow down which extension might be causing a problem before you try enabling another one.
  
  
• Uninstall and reinstall your browser - If you only have one browser installed on your computer do NOT uninstall it until you have got another one you know that you can use! Then, IF it's only 1 of the browsers that you are able to use that is having problems loading the game AND you can load it in other browsers, ONLY uninstall and reinstall the browser with the issue. Read any information the browser shows to you when you uninstall it so you know if it will log you out of sites, remove any saved passwords or clear any saved bookmarks that you might want! Only one browser having an issue may be that an update for that browser didn't get correctly updated.
  
  
• Try with another updated browser and see if you get the same problems!

If your farms are too slow to load because they have too many *different* items or because of a slow internet connection:

Try enabling the Compressed Graphics option in the Preferences screen.
The graphics will have a bit less quality but will load faster.

How to enable Compressed Graphics:

1. Click on the preferences icon top right of your game screen.
   
   
2. Add the check mark for Compressed Graphics, indicated with the red arrow and red box in the picture.

   You may also want to check a few more settings in that window so that there is less of a demand on your computer. If you do please remove the check marks for Show Feedback when Farming and also from Show Animals when not at Home. Add the check mark for Freeze Animals. All three settings are indicated in the picture with a blue box.

3. When you enable the Compressed Graphics Setting, you will see a popup with information.
   
   
4. Click on the green check mark on that popup.
   
   
5. Then also click on the green check mark at the bottom of the preferences window to save your changes.
   
   
6. Reload Farm Town.
   
   
   
   
   If this setting helps you then you may need to consider more carefully what you are putting on your farms. More items, regardless of what they are, on bigger farms are a much bigger demand on your computers resources!

[marymarcel]

Originally Posted by Dana1971

Hi, My Chrome is up to date and the Flash Enabler is not working, so I removed it, restarted the browser, re-added it, still not working. Anyone know why?

Hi Dana

I moved your post to the thread about Cannot load the game.

Flash enabler is not working anymore. If you try to load the farm and you get a picture with instructions, you have to follow them to allow flash.

Most browsers have changed the way to allow flash and now it is not permanently so you will have to allow flash everytime you close and reopen your browser.

You have all instructions for different browsers in the following thread:
http://r1.slashkey.com/forum/showthread.php?t=648778

[Alexm2012]

Is there anyway you guys can put a notice on farm town page to tell other members that the flash player issue with browsers is NOT your fault I am commenting on around 20 posts PER DAY telling people you guys are not to blame. This would solve any issues regarding flash people think slashkey are banning flash from there browsers

[Taz D]

Originally Posted by Alexm2012

Is there anyway you guys can put a notice on farm town page to tell other members that the flash player issue with browsers is NOT your fault I am commenting on around 20 posts PER DAY telling people you guys are not to blame. This would solve any issues regarding flash people think slashkey are banning flash from there browsers

Hi Alexm,
I moved your post to the Help & Support subject thread about loading problems as this has nothing to do with the current release.
I don't think adding another banner above their farms is going to change their minds. They already get the instructions on what to do to fix the issue if they are using Chrome.

[ccheney]

Originally Posted by marymarcel

Hi Dana

I moved your post to the thread about Cannot load the game.

Flash enabler is not working anymore. If you try to load the farm and you get a picture with instructions, you have to follow them to allow flash.

Most browsers have changed the way to allow flash and now it is not permanently so you will have to allow flash everytime you close and reopen your browser.

You have all instructions for different browsers in the following thread:
http://r1.slashkey.com/forum/showthread.php?t=648778

I have followed the directions and am still keep getting the picture with instructions.

[Taz D]

Originally Posted by ccheney

I have followed the directions and am still keep getting the picture with instructions.

Hi Ccheney,
Try the directions in the following link:
http://www.slashkey.com/forum/showthread.php?t=648778

[TammyMartin]

when i did these steps there was no reload available i just clicked on the 'play' button and game reloaded

[Taz D]

Originally Posted by TammyMartin

when i did these steps there was no reload available i just clicked on the 'play' button and game reloaded

Hi TammyMartin,
As long as you got in then you should be good to go. Reload and the play button do the same thing.

[tina7447]

Hi again. I sorted the loading out about a week ago, with your help. This morning the instuctions came up ( click padlock ) etc. The second step was already on allow but when I complete it just goes back to original instructions. Any help appreciated please. Please disregard above. After 2 hours of fluffing about, I went on settings and Flash was disabled for some reason. All good now.

[Tiger]

Originally Posted by tina7447

Hi again. I sorted the loading out about a week ago, with your help. This morning the instuctions came up ( click padlock ) etc. The second step was already on allow but when I complete it just goes back to original instructions. Any help appreciated please. Please disregard above. After 2 hours of fluffing about, I went on settings and Flash was disabled for some reason. All good now.

Hi tina7447,

Well done for sorting it out yourself and thank you for coming back to let us know.

Should you need them in the future, there is a list of instructions for several different browsers in the following link that also lists another method for enabling flash :

Ongoing changes to Flash Player - FT FLash Enabler Extension