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  #691  
Old Apr 23 2024, 11:08 AM
theresaywilliamson@yahoo. theresaywilliamson@yahoo. is offline
 
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Posts: 6
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I'm thinking ....farm 21.
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  #692  
Old Apr 23 2024, 11:43 AM
Taz D's Avatar
Taz D Taz D is offline
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Location: Ace, Tx
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Quote:
Originally Posted by theresaywilliamson@yahoo. View Post
theresaywilliamson@yahoo.com
100000088998504 Build No: 603com

I purchased the turbo Freight Locomotive and 2 (Two) Long Container Cars April 21.2024 and I can't find any of these on my farms...Thanks....what did I do?
Hi Theresa,
I just realized I miss read your first post. I am sorry but I do see you purchased a turbo engine or the long container cars on the 21st. They are in the missing list now.
Please contact Support concerning this as we can not do any refunds through the forums. I will tell you the problem is that your farms are so heaviliy layered with trees flowers and facilities over crops and waters that this is why they disappeared. You need to reduce the amount of layering or finda farm that is not layered so heavily to be sure the purchase will work. There is a limit as to how much you can put on a farm and many of your farms have reached that limit.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #693  
Old May 01 2024, 09:09 AM
theresaywilliamson@yahoo. theresaywilliamson@yahoo. is offline
 
Join Date: Sep 30 2021
Posts: 6
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Originally Posted by theresaywilliamson@yahoo.
theresaywilliamson@yahoo.com
100000088998504 Build No: 603com

I purchased the turbo Freight Locomotive and 2 (Two) Long Container Cars April 21.2024 and I can't find any of these on my farms...Thanks....what did I do?
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  #694  
Old May 01 2024, 09:25 AM
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marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
Posts: 15,157
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Quote:
Originally Posted by theresaywilliamson@yahoo. View Post
Originally Posted by theresaywilliamson@yahoo.
theresaywilliamson@yahoo.com
100000088998504 Build No: 603com

I purchased the turbo Freight Locomotive and 2 (Two) Long Container Cars April 21.2024 and I can't find any of these on my farms...Thanks....what did I do?
Hi theresaywilliamson

You were responded in the post just above your last one:
https://www.slashkey.com/forum/showt...54#post6578654


You need to contact Support. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366
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  #695  
Old Jun 12 2024, 04:48 PM
sally.jackson.146 sally.jackson.146 is offline
 
Join Date: Sep 17 2018
Posts: 1
Default animal bldg

i purchased an horse stable 6/12/2024 twice and it took my money both times but i do not have the stables. I purchased 2 because the first one did not show up. Originally I had a stable before slash key moved then i lost several bldgs. this is on farm 44. please help or at the very least, refund my money.
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  #696  
Old Jun 12 2024, 05:28 PM
Taz D's Avatar
Taz D Taz D is offline
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Join Date: Apr 29 2010
Location: Ace, Tx
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Quote:
Originally Posted by sally.jackson.146 View Post
i purchased an horse stable 6/12/2024 twice and it took my money both times but i do not have the stables. I purchased 2 because the first one did not show up. Originally I had a stable before slash key moved then i lost several bldgs. this is on farm 44. please help or at the very least, refund my money.
Hi Sally Jackson,
I moved your post to the thread about missing items. The reason your stables disappeared is you have too much on that farm with wall to wall waters, with crops, trees and facilities over those.There is a limit to how much you can put on a farm and I am not surprised they disappeared.
I am sorry but we can not replace those or do refunds through the forms. You will need to contact Support about this.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #697  
Old Jun 14 2024, 11:01 AM
Taz D's Avatar
Taz D Taz D is offline
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Join Date: Apr 29 2010
Location: Ace, Tx
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Quote:
Originally Posted by johncinj View Post
Help. I purchased the yellow Combine/Harvest/Plow/Sow 14x14 yesterday for 40$, put it on my farm and then into storage. It is not there today, my farm $ are gone, and it does not show as "duplicate" when I hover over it in the store. I know this has happened to others, but can't find the thread to see what to do.
Hi Johncinj,
I moved your post to the thread about missing items as this has nothing to do with animals.
You did not purchase the yellow combine as you needed the yellow harvester first which is what you purchased. You also need to purchase the yellow plow before you will be allowed to purchase the combine.
You can always check your FC purchases in the Farm Cash activity log which you can find in the Account tab above your farms.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
Reply With Quote
  #698  
Old Jun 22 2024, 05:50 AM
Jungle Ed Jungle Ed is offline
 
Join Date: Sep 17 2021
Posts: 14
Default My trees are gone.

Got up this morning and all my trees are gone.
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  #699  
Old Jun 22 2024, 07:26 AM
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marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
Posts: 15,157
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Quote:
Originally Posted by Jungle Ed View Post
Got up this morning and all my trees are gone.
Hi Jungle Ed

Are they missing from all your farms or from Item storage?

If it is on the farms, then click in your preferences, the wrench, and make sure there is a check mark for Show Trees option.

For storage, open your storage and click in Items button, then set it to Trees so you can see your stored trees.
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  #700  
Old Jun 25 2024, 12:22 PM
katzyin katzyin is offline
 
Join Date: Mar 05 2009
Posts: 30
Default Missing factory

When the new fodder factories came up for sale I bought them. Somewhere along the line, the premium fodder factory disappeared.
I know I had it as I did get some products for my animals. After some time of not getting any products when harvesting my animals, I looked for it, not on the list. So I have bought another one. Can you tell me what happened to it, please?
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bugs and glitches, facilities, help & support, mango tree, missing, missing animals, missing building, missing buildings, missing crops, missing decorations, missing facility, missing factories, missing farm cash, missing farmcash, missing flowers, missing from farm, missing harvests, missing tool, missing tools, missing trees, tools missing

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