OFFICIAL Facilities and Facility Manager

[Carrie256]

hello,
when n the facilities manager, only the service facilities show ready to be worked. when i try to work the service facilities, the mayor states it's already been worked.
i worked my neighbors yesterday. the regular facilities just stay in the pink blocked all day today.
i reloaded my facilities and reposted. i just had a neighbor state she wasn't allowed to work them.
cache is cleaned.
can someone help me please?

[Taz D]

Originally Posted by Carrie256

hello,
when n the facilities manager, only the service facilities show ready to be worked. when i try to work the service facilities, the mayor states it's already been worked.
i worked my neighbors yesterday. the regular facilities just stay in the pink blocked all day today.
i reloaded my facilities and reposted. i just had a neighbor state she wasn't allowed to work them.
cache is cleaned.
can someone help me please?

Hi Carrie,
First for your own facility manager if I am understanding you correctly:
Please open your Facility Manger and click on the Funnel Icon top right of the window that opens, then make sure that it is set like this for your facility tools to work on all facilities on all farms. Please remember to click the green check mark to save any changes.

That will show all your facilities.

Working Neighbors Facilities: This is to explain the time between working a neighbours facilities before you can rework that same neighbor's post again. To simplify the answer it was originally stated that you had to wait a day.
Notice that if you spend at least 8 straight hours in a day without playing farmtown (when you sleep, eat breakfast, etc, most people will fall in this category) then you will in fact be able to work your friends facilities at least once per day. If you want to work them say twice per day, you will have to work them all say in the morning, 9AM, and then do not work anymore facilities until after 5 PM, after that time you will be able to work them all again. The key point is that you will be able to work ALL your friends facilities after 8 hours has passed since the LAST facilities you worked. Basically what this is saying is that after you have worked a neighbours facility there must be a gap of 8 hours, where you do not work any facilities, before you can work the neighbours facility again.

You can check the times for reworking each tyoe in the Show Times tool in the toolbox in the Game Wide tab.

[Carrie256]

when i go to "My Request"
then "Show Facility Wall Request"
my neighbors "regular facilities" are pinked out.
i worked them yesterday and they are still
not available to work them.
the "service facilities" are not pinked out,
but when i try to work them, the mayor tells
me that i've already done so.
i did work on both facilities of a neighbor
that hasn't posted in a couple of days.
i also reposted my facilities and a neighbor
emailed me to let me know she wasn't allowed
to work on mine.
my facility filter was at the proper settings.
(i'm sorry ... i hope this makes more sense)

[Taz D]

Originally Posted by Carrie256

when i go to "My Request"
then "Show Facility Wall Request"
my neighbors "regular facilities" are pinked out.
i worked them yesterday and they are still
not available to work them.
the "service facilities" are not pinked out,
but when i try to work them, the mayor tells
me that i've already done so.
i did work on both facilities of a neighbor
that hasn't posted in a couple of days.
i also reposted my facilities and a neighbor
emailed me to let me know she wasn't allowed
to work on mine.
my facility filter was at the proper settings.
(i'm sorry ... i hope this makes more sense)

Hi Carrie,
When you work one neighbor's posts that resets the time for eah type you have worked. You must have an 8 hour time that you don't work any facility posts for you to be able to rework for any neighbor. It is not based on each individual, but is 8 hours without working any posts.
You can see how long you need to wait in the Show Times tool (clock face) in the toolbox. There are amounts listed for Rework Facilities and Rework Service Facilities. If they have a green check then you can work them, but if there is a time amount then you have to wait that time length before you can rework for any neighbors.

[Carrie256]

ok, thanks for that info. i didn't know this ... but ... i worked them last night and then went to bed. woke, did a few chores and logged back in. so it was at least 8 hours. i'll let sit again tonight and see if i still have problems tomorrow. thanks for your help and your time.

[Taz D]

Originally Posted by Carrie256

ok, thanks for that info. i didn't know this ... but ... i worked them last night and then went to bed. woke, did a few chores and logged back in. so it was at least 8 hours. i'll let sit again tonight and see if i still have problems tomorrow. thanks for your help and your time.

Hi Carrie,
You did state "i did work on both facilities of a neighbor that hasn't posted in a couple of days." By doing that you reset the times at the time you did those. That is why you could not rework for the others.

[Alexandra_J]

I'm sure some of my facilities are missing?? I can't find my Shoe Factory and I'm positive I bought it ages ago.

[Tiger]

Originally Posted by Alexandra_J

I'm sure some of my facilities are missing?? I can't find my Shoe Factory and I'm positive I bought it ages ago.

Hi Alexandra_J,

I've checked your data and there is no shoe factory showing as missing, or on your farms or in storage. There's no record of you purchasing one.

[Alexandra_J]

Originally Posted by Tiger

Hi Alexandra_J,

I've checked your data and there is no shoe factory showing as missing, or on your farms or in storage. There's no record of you purchasing one.

Ok i'll buy one then

[Alexandra_J]

Originally Posted by Tiger

Hi Alexandra_J,

I've checked your data and there is no shoe factory showing as missing, or on your farms or in storage. There's no record of you purchasing one.

Can I have the list of facilities and clients I've bought over the years please since I've been playing farm town? And I know that you would have a copy as you've checked my data. Surely I wouldn't make that mistake in thinking that I have the Shoe Factory when I don't.