OFFICIAL Cargo Ships

[Taz D]

Originally Posted by Ky1960

I have a friend with all 7 cargo ships. When she clicks on the toolbox then clicks on the seaport manager it will not let her see her ships status saying she doesn't own any ships. All her ships are on her farm 1. Her user ID # is: 1715790660. Any help would be appreciated.

Hi KY,
Yes she owns all the ships. When you open the seaport manager it first shows any ships in your port waiting to be loaded under the My Seaport tab. If you do not have any ships waiting to be loaded then you get a message saying that. She may be thinking that is telling her she has no ships. She needs to change to the My Ships tab.

If it is anything beyond that then she needs to post in the forums here so we can work with her directly.

[Ky1960]

Originally Posted by Ky1960

I have a friend with all 7 cargo ships. When she clicks on the toolbox then clicks on the seaport manager it will not let her see her ships status saying she doesn't own any ships. All her ships are on her farm 1. Her user ID # is: 1715790660. Any help would be appreciated.

So just saying the Cargo Ships are not appearing in the Seaport Manager.

[Taz D]

Originally Posted by Ky1960

So just saying the Cargo Ships are not appearing in the Seaport Manager.

Hi KY,
If she is not on the right tab then she won't see them. The My Ships tab has to be Orange.
She dispatched her purple ship this morning at 7:25 AM eastern time so it was working at least at that time. She also sent out her orange ship yesterday morning at 5:24 AM. So it has been working.
The rest of her ships are returned or idle.

[Ky1960]

The problem is when she clicks on the Seaport Manager Port tab on the left side of the Toolbox screen then she clicks the My Ships tab nothing shows up and says You don't have any ships yet. She owns all the ships but None of them show up. To check the status of each ship you have to actually click on each of the individual ships. She even deleted all the ships and repurchased all of them again hoping that would solve the problem. Her USER ID number is: 1715790660

[marymarcel]

Originally Posted by Ky1960

The problem is when she clicks on the Seaport Manager Port tab on the left side of the Toolbox screen then she clicks the My Ships tab nothing shows up and says You don't have any ships yet. She owns all the ships but None of them show up. To check the status of each ship you have to actually click on each of the individual ships. She even deleted all the ships and repurchased all of them again hoping that would solve the problem. Her USER ID number is: 1715790660

Hi Ky

Taz is not available at this moment.

Is it possible she has hidden her ships under My Ships tab?

Ask her to go to her My Ships tab and then click in the eye showing up to the right of My Ships.

Then if the ships show up, she has to add a check mark for every ship. Click the eye to save or click on the X to close the window.

[Ky1960]

That was her problem. For some reason she had the ships hidden. Thank you very much for your help. Have a blessed day.

[marymarcel]

Originally Posted by Ky1960

That was her problem. For some reason she had the ships hidden. Thank you very much for your help. Have a blessed day.

You are very welcome Ky

[Pegasus_III]

A new question has arisen... Ship preparation times have increased. I prepare and send one ship per day yet since the last release, prep times have increased dramatically. Any idea what's happening?

[marymarcel]

Originally Posted by Pegasus_III

A new question has arisen... Ship preparation times have increased. I prepare and send one ship per day yet since the last release, prep times have increased dramatically. Any idea what's happening?

Hi Pegasus

According to your data you only have 4 ships dispatched in the last 7 days and you are preparing your Brown ship.

It could be that any of them was not registered properly in your data and/or they dropped off the list as 7 days had past for them.

The information about reducing times for ships is in the following link:
https://www.slashkey.com/forum/showt...18#post6164118

If they were not registered for your data, Im sorry but there is nothing we can do about this.

If you wish you can report this to Support to let them check but they will not be able to reduce your times. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Conjetta]

Originally Posted by Ky1960

The problem is when she clicks on the Seaport Manager Port tab on the left side of the Toolbox screen then she clicks the My Ships tab nothing shows up and says You don't have any ships yet. She owns all the ships but None of them show up. To check the status of each ship you have to actually click on each of the individual ships. She even deleted all the ships and repurchased all of them again hoping that would solve the problem. Her USER ID number is: 1715790660

I have a friend who is also having trouble with the ships displayed in her ship manager. Yes, I'm on the My Ships orange tab. Her ID# is 100000120368412. She has all 7 ships on her farm #31, but only 3 are showing in Ship Manager. I've cleared her memecache and nothing changes.