OFFICIAL Receiving-sending-exchanging Gifts

[Keef]

Originally Posted by Taz D

Hi Keef,
Your payment for FC is through Facebook. You will need to look in your settings for Facebook payment and check your payment method there. If there is a problem with it they are the ones you need to contact as Farm Town has no control over that.

they keep telling me it is a ingame issue


As far as the returning gifts try using the Send Gifts tab and see if that will work. Also you can try clearing your browser cache. Just remember that it will load slow the first time. I nstructions if you need them are in the following link:
http://www.slashkey.com/forum/showthread.php?t=421890

I have not been able to send gifts via the gift tab or boost trains for over 12 months

[Taz D]

Originally Posted by Keef

I have not been able to send gifts via the gift tab or boost trains for over 12 months

Hi Keef,
Then please contact Support about the gifts as there isn't anything else I can offer you to try. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366


For the FC it can't be an in game problem as the entire process of the purchase is handled by Facebook. When a transaction is completed then and only then does the game get notification you have purchased FC and how much to add.

[ftjill]

Cannot boost trains or send gifts (approx 10:50 pm ET)

When boosting trains and sending gifts this error message pops up in a window:

Sorry, this feature isn't available right now: An error occurred while processing this request. Please try again later.

Browser: Firefox

[VondaK]

Getting the same message. FB is at it again. Have cleaned cache.
Sorry, this feature isn't available right now: An error occurred while processing this request. Please try again later.

[Taz D]

Error Message When Sending Gifts

We are aware that everyone is getting an error message when trying to send gifts or return gifts. This may be another change Facebook has done causing this.


We have contacted the developers to look into this. Please be patient until they can check this out and determine the problem.

[joshjoys16]

today, have problem sending gifts! Receiving is ok but can't send gift to my neighbours at all. Hope this is just a temporary problem!

[keith of maisie farm uk]

it is not only gifts but also train boosting as well i can guess itis something to do with facebook

[Alexandra_J]

Same error with the boosting trains too

[Vivienne57]

Unable to send gifts today. This is the message I keep getting.

Sorry, this feature isn't available right now: An error occurred while processing this request. Please try again later.

Able to receive. Just not send. Thanks

[Tiger]

Hi Everyone,

We are aware of the problems with sending gifts and boosting your own trains.

Please see the Global Announcement which we will update when we have more information:
http://r1.slashkey.com/forum/announcement.php?f=1

.