OFFICIAL Farm Cash and Coins

[kathyyclark]

I don't know if this is where this should go but I need help getting in touch with support. I wrote them 24 hours ago and have not heard anything back. I sent a neighbor two 250.00 FT cash gift cards yesterday. It shows in my account thread it was taken out. It shows in her account she got it but it's not showing up that the FT cash was credited to her account. Can someone tell me how to get in touch with support where they will answer me back? I sent my message to support@slashkey.com and my farm ID number.

[Taz D]

Originally Posted by kathyyclark

I don't know if this is where this should go but I need help getting in touch with support. I wrote them 24 hours ago and have not heard anything back. I sent a neighbor two 250.00 FT cash gift cards yesterday. It shows in my account thread it was taken out. It shows in her account she got it but it's not showing up that the FT cash was credited to her account. Can someone tell me how to get in touch with support where they will answer me back? I sent my message to support@slashkey.com and my farm ID number.

Hi Kathyyclark,
I moved your post to the thread about Farm Cash. Support will contact you by email to the email address you sent the email from to them. It may take them a few days to get to your ticket as there are some problems with the support program, so they are behind in processing the emails. That email address for support is the only way to get in touch with them.
Please be patient until they have a chance to look into this.

[kathyyclark]

Thank you so much for the help Taz. FT support got in contact with me and has fixed it and my neighbor got her FT gift card. I appreciate your help and FT supports help.