OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[michelle jo]

2022-01-23 06:55:57.285 LOGSessionId: 230655
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.99 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 1.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0, igdumd64.dll-9.17.10.4459)
2022-01-23 06:55:57.830 LOGWarning: Your browser does not support "WebGL 2" Graphics API, switching to "WebGL 1"
2022-01-23 06:55:59.586 LOGnavigator.mediaDevices support available
2022-01-23 06:56:26.034 LOG[UnityMemory] Configuration Parameters - Can be set up in boot.config
2022-01-23 06:56:26.040 LOG "memorysetup-temp-allocator-size-nav-mesh-worker=65536"
2022-01-23 06:56:26.044 LOG "memorysetup-temp-allocator-size-audio-worker=65536"
2022-01-23 06:56:26.048 LOG "memorysetup-temp-allocator-size-background-worker=32768"
2022-01-23 06:56:26.054 LOG "memorysetup-bucket-allocator-granularity=16"
2022-01-23 06:56:26.057 LOG "memorysetup-bucket-allocator-bucket-count=8"
2022-01-23 06:56:26.061 LOG "memorysetup-bucket-allocator-block-size=4194304"
2022-01-23 06:56:26.066 LOG "memorysetup-bucket-allocator-block-count=1"
2022-01-23 06:56:26.071 LOG "memorysetup-main-allocator-block-size=16777216"
2022-01-23 06:56:26.076 LOG "memorysetup-thread-allocator-block-size=16777216"
2022-01-23 06:56:26.081 LOG "memorysetup-gfx-main-allocator-block-size=16777216"
2022-01-23 06:56:26.086 LOG "memorysetup-gfx-thread-allocator-block-size=16777216"
2022-01-23 06:56:26.093 LOG "memorysetup-cache-allocator-block-size=4194304"
2022-01-23 06:56:26.099 LOG "memorysetup-typetree-allocator-block-size=2097152"
2022-01-23 06:56:26.105 LOG "memorysetup-profiler-bucket-allocator-granularity=16"
2022-01-23 06:56:26.112 LOG "memorysetup-profiler-bucket-allocator-bucket-count=8"
2022-01-23 06:56:26.120 LOG "memorysetup-profiler-bucket-allocator-block-size=4194304"
2022-01-23 06:56:26.127 LOG "memorysetup-profiler-bucket-allocator-block-count=1"
2022-01-23 06:56:26.134 LOG "memorysetup-profiler-allocator-block-size=16777216"
2022-01-23 06:56:26.143 LOG "memorysetup-profiler-editor-allocator-block-size=1048576"
2022-01-23 06:56:26.153 LOG "memorysetup-temp-allocator-size-main=4194304"
2022-01-23 06:56:26.161 LOG "memorysetup-job-temp-allocator-block-size=2097152"
2022-01-23 06:56:26.170 LOG "memorysetup-job-temp-allocator-block-size-background=1048576"
2022-01-23 06:56:26.180 LOG "memorysetup-job-temp-allocator-reduction-small-platforms=262144"
2022-01-23 06:56:26.698 LOGLoading player data from data.unity3d
2022-01-23 06:56:26.709 LOGInitialize engine version: 2021.2.4f1 (99ba6aa4c552)
2022-01-23 06:56:26.718 LOG[Subsystems] Discovering subsystems at path UnitySubsystems
2022-01-23 06:56:26.728 LOGCreating WebGL 1.0 context.
2022-01-23 06:56:26.763 LOGRenderer: WebKit WebGL
2022-01-23 06:56:26.774 LOGVendor: WebKit
2022-01-23 06:56:26.783 LOGVersion: OpenGL ES 2.0 (WebGL 1.0 (OpenGL ES 2.0 Chromium))
2022-01-23 06:56:26.793 LOGGLES: 2
2022-01-23 06:56:26.803 LOGure_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_vertex_array_object GL_WEBGL_color_buffer_float GL_WEBGL_compressed_texture_s3tc GL_WEBKIT_WEBGL_compressed_texture_s3tc GL_WEBGL_compressed_texture_s3tc_srgb GL_WEBGL_debug_renderer_info GL_WEBGL_debug_shaders GL_WEBGL_depth_texture GL_WEBKIT_WEBGL_depth_texture GL_WEBGL_lose_context GL_WEBKIT_WEBGL_lose_context GL_WEBGL_multi_draw
2022-01-23 06:56:26.815 LOGOPENGL LOG: Creating OpenGL ES 2.0 graphics device ; Context level ; Context handle 1
2022-01-23 06:56:27.561 LOGERROR: Shader
2022-01-23 06:56:27.630 LOGHidden/kMotion/CameraMotionVectors shader is not supported on this GPU (none of subshaders/fallbacks are suitable)
2022-01-23 06:56:27.657 LOGInput Manager initialize...
2022-01-23 06:56:28.911 LOGOdin Serializer ArchitectureInfo initialization with defaults (all unaligned read/writes disabled).
2022-01-23 06:56:28.927 LOGOdin Serializer detected whitelisted runtime platform WebGLPlayer and memory read test succeeded; enabling all unaligned memory read/writes.
2022-01-23 06:56:33.218 INFOStats: WebGL 1.0 WebGL Mem: 54/148 MB Managed Mem: 28 MB Unity Mem: 25 MB Video Mem: 512 MB
2022-01-23 06:56:35.291 INFOCheckpoint-U-30 - Bootloader.Init Start - Mem: 11/26/37/148 MB
2022-01-23 06:56:35.344 INFOCheckpoint-U-31 - Init Loading Screen - Mem: 11/27/38/148 MB
2022-01-23 06:56:35.363 INFOCheckpoint-U-32 - Init AssetRegistry - Mem: 11/27/38/148 MB
2022-01-23 06:56:36.729 INFOCheckpoint-U-33 - Download Play Bundles - Mem: 12/30/43/148 MB
2022-01-23 06:56:36.757 INFOCheckpoint-U-34 - Init Local Storage - Mem: 12/30/43/148 MB
2022-01-23 06:56:36.776 INFOCheckpoint-U-35 - Init FlashVars - Mem: 12/30/43/148 MB
2022-01-23 06:56:36.832 INFOCheckpoint-U-40 - Init HUD - Mem: 12/30/43/148 MB
2022-01-23 06:56:37.915 INFOCheckpoint-U-45 - Init Farm Controller - Mem: 19/40/59/148 MB
2022-01-23 06:56:37.957 INFOCheckpoint-U-50 - Processing Params - Mem: 19/40/59/148 MB
2022-01-23 06:56:38.188 INFOCheckpoint-U-51 - Init Sub Controllers - Mem: 20/40/60/178 MB
2022-01-23 06:56:38.267 INFOCheckpoint-U-52 - Init Preferences - Mem: 21/40/61/178 MB
2022-01-23 06:56:38.284 INFOCheckpoint-U-53 - Load Prefs into UI - Mem: 21/40/61/178 MB
2022-01-23 06:56:38.978 INFOCheckpoint-U-54 - Init Engine - Mem: 19/38/58/178 MB
2022-01-23 06:56:39.016 INFOCheckpoint-U-55 - Init ItemDefs - Mem: 19/38/58/178 MB
2022-01-23 06:56:39.058 LOGUsing Facebook Unity SDK v11.0.0 with FBJSSDK/v8.0 FBUnityWebGL/11.0.0
2022-01-23 06:56:40.967 INFOCheckpoint-U-56 - Init RecipeDefs - Mem: 65/44/109/213 MB
2022-01-23 06:56:44.342 INFOCheckpoint-U-57 - Init Misc Defs - Mem: 77/40/118/213 MB
2022-01-23 06:56:45.617 INFOCheckpoint-U-60 - Load User - Mem: 65/39/104/213 MB
2022-01-23 06:56:47.722 INFOCheckpoint-U-61 - User Loaded - Mem: 99/41/141/256 MB
2022-01-23 06:56:47.733 INFOCheckpoint-U-62 - Main Avatar Loaded - Mem: 99/41/141/256 MB
2022-01-23 06:56:47.750 INFOCheckpoint-U-70 - Go To Farm - Mem: 99/41/141/256 MB
2022-01-23 06:56:47.762 INFOCheckpoint-U-75 - GoToFarmAsync - Mem: 99/41/141/256 MB
2022-01-23 06:56:53.966 INFOCheckpoint-DONE - Map Loaded - Mem: 135/51/187/369 MB
------------------------------------
2022-01-23 06:56:56.591 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2022-01-23 06:56:56.605 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2022-01-23 06:57:02.250 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2022-01-23 06:57:02.268 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2022-01-23 06:57:08.198 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2022-01-23 06:57:08.216 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2022-01-23 06:59:10.633 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
can't connect was on then booted me off

[Palmarina]

Hi, I am constantly booted from the server.
The neighbours I contacted have the same problem.
Is it a general problem?

USER ID number ( 1145656868 )

[draco1965]

HELP PLEASE NEITHER ME NOR WIFEY CAN PLAY GAME, WE BOTH GET THIS ERROR...

2022-01-23 07:18:38.198 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2022-01-23 07:18:45.472 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2022-01-23 07:18:45.482 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2022-01-23 07:22:00.483 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2022-01-23 07:22:00.496 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443

[SirMatthew KC]

Originally Posted by Palmarina

Hi, I am constantly booted from the server.
The neighbours I contacted have the same problem.
Is it a general problem?

USER ID number ( 1145656868 )

Same. User 634471031

2022-01-23 07:46:10.363 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2022-01-23 07:46:10.367 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2022-01-23 07:46:15.745 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2022-01-23 07:46:15.749 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2022-01-23 07:46:21.079 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2022-01-23 07:46:21.083 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2022-01-23 07:46:25.145 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2022-01-23 07:46:25.149 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443

[Rob T]

HI Everybody,

The developers have been made aware there is an issue with the chat server,
You can still continue to farm as per normal on your own farms or Super Neighbor farms etc. Until this is resolved, you just wont be able to hire or chat.
We Apologize for the inconvenience caused.

[michelle jo]

hi can you post facilities and work others facilities aswell while its off line thank you

[zKitty]

694641360 For some reason when I the click on the red button to reconned to the mainframe from off-line mode, it isn't working. I have cleared my History and cache and re-started my computer to no avail.

[Rob T]

Originally Posted by michelle jo

hi can you post facilities and work others facilities aswell while its off line thank you

Hi michelle,

Yes, all game functions work as normal, you can post and work facilities, the only thing you are unable to do is interact with other people directly (hiring or chatting)

You can send offline messages using the envelope.

[michelle jo]

Originally Posted by Rob T

Hi michelle,

Yes, all game functions work as normal, you can post and work facilities, the only thing you are unable to do is interact with other people directly (hiring or chatting)

You can send offline messages using the envelope.

ok thank you

[michelle jo]

mine has just come back on