OFFICIAL Farm Pass

[Taz D]

Originally Posted by tmoulder

I passed the level to get a facility ingredient. I had no Diamond Vases, so I selected it, spun the wheel and it came up with 1730. After I reloaded the game multiple times, I still have no Diamond Vases.

Please help me get this product.

Tom Moulder

Hi Tom,
I moved your post to the thread about the farm pass. Are you sure you didn't refill your services during that time and use them already? I am sorry, but we can not restore any items through the forums.
If you wish you can contact Support concerning this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[boston477]

I am having same issue with my FP. started off needed 5 more co-op helps and did 3 and it still says need 5.

[marymarcel]

Originally Posted by boston477

I am having same issue with my FP. started off needed 5 more co-op helps and did 3 and it still says need 5.

Hi boston477

Please provide your user ID number, you find it at the botton of your game screen where it says:

Your user ID number is:xxxxxxx

[boston477]

sorry about that

1122213883 is my ID

[Taz D]

Originally Posted by boston477

sorry about that

1122213883 is my ID

Hi Boston,
I see you have 10/15 needed. Please note that if you do multiple help notes for one farmer they only count as 1 for the goal. The goal is to help 15 farmers.

[boston477]

Taz

I helped 3 separate people this morning and it's still saying 10

[Taz D]

Originally Posted by boston477

Taz

I helped 3 separate people this morning and it's still saying 10

Hi Boston,
All we can see of the Farm Pass goals is what it currently shows. How did you help them and were they farmers you had not helped on that particular quest before?
We have no way to adjust that goal for you. If you wish you may contact Support concerning this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[boston477]

I helped on their co-op quests after I worked their facilities. I have not helped them prior to day as they hadn't posted facilities. This is the first time I have had any type of issue doing FP and I do it every month.

[Taz D]

Originally Posted by boston477

I helped on their co-op quests after I worked their facilities. I have not helped them prior to day as they hadn't posted facilities. This is the first time I have had any type of issue doing FP and I do it every month.

Hi Boston,
I am sorry, but there isn't anything we can do to fix this. Please contact Support about it.