OFFICIAL Facilities and Facility Manager

[marymarcel]

Originally Posted by Farmer_Susan

Hi all - I posted this once before but the moderator that checked it said it was fine. I still don't think it is - at least not on my farm.

The issue is for people who do NOT have trains, i.e., my Farmer Squeak account. Even though it's kind of a pain to have to work neighbors' facilities since you have to click each one separately, Squeak is really enjoying the NCC so she does try to work facilities occasionally. Until the last release, it was manageable. But now, it takes twice as long and makes it really tedious. After I was told here that it was fine - hadn't changed - I thought maybe I was imagining it. But then I had a neighbor mention to me that she's totally stopped trying to work facilities because she has to double-click each one. I had thought we had to wait until all the text disappeared and she interpreted it as having to double-click. But for SURE, at least two of us have noticed a slow down of about 2X since the last release. Can this be looked at again?

Thanks,

Farmer Susan for Farmer Squeak

Hi Susan

We have not been able to reproduce your issue every time we tried.

Please contact Support team. To contact them, click in the link below and fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Farmer_Susan]

Originally Posted by marymarcel

Hi Susan

We have not been able to reproduce your issue every time we tried.

Please contact Support team. To contact them, click in the link below and fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

Ok, thanks. Have reported it.

[marymarcel]

Originally Posted by Farmer_Susan

Ok, thanks. Have reported it.

You are welcome Susan

[Farmer_Susan]

Originally Posted by marymarcel

Hi Susan

We have not been able to reproduce your issue every time we tried.

Please contact Support team. To contact them, click in the link below and fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

When did you contact them?
August 11

Did you get the auto response email?
No

Have you checked your spam/junk folder for it?
Yes

Did you also try another email address you have and have the same problem with that one as well?
I reported it from my regular email address but gave Farmer Squeak's Farm ID, build and stuff. Farmer Squeak's email address is one I never use and can't always gain access to. In my report, I asked them to reply to my regular email address (for Farmer Susan). I don't know if they haven't yet responded or if it went to the email address I can't access.

Suggestions?

Susan

[marymarcel]

Originally Posted by Farmer_Susan

When did you contact them?
August 11

Did you get the auto response email?
No

Have you checked your spam/junk folder for it?
Yes

Did you also try another email address you have and have the same problem with that one as well?
I reported it from my regular email address but gave Farmer Squeak's Farm ID, build and stuff. Farmer Squeak's email address is one I never use and can't always gain access to. In my report, I asked them to reply to my regular email address (for Farmer Susan). I don't know if they haven't yet responded or if it went to the email address I can't access.

Suggestions?

Susan

Hi Susan

We will let Support know that you are not getting their response.

Thanks.

[Farmer_Susan]

Originally Posted by marymarcel

Hi Susan

We will let Support know that you are not getting their response.

Thanks.

Thank you thank you thank you! Please tell them to make sure they're using the email on the Farmer Susan account - even though the issue is on Farmer Squeak's account. The correct one is xxxxxx@susanlitton.com

[marymarcel]

Originally Posted by Farmer_Susan

Thank you thank you thank you! Please tell them to make sure they're using the email on the Farmer Susan account - even though the issue is on Farmer Squeak's account. The correct one is xxxxxx@susanlitton.com

Hi Susan

As you didn't get Support response in your email address, they sent you a private message here on the forum.
Please check Your Notifications in the upper right side of the forum.

Thanks!

[Farmer_Susan]

Originally Posted by marymarcel

Hi Susan

As you didn't get Support response in your email address, they sent you a private message here on the forum.
Please check Your Notifications in the upper right side of the forum.

Thanks!

Ok, thanks. They're still saying they can't reproduce it. That's a bummer. To me, there was a marked difference with the last release (I think) or could have been the one before. I can click through other things in FT quickly, so I don't think it's anything about my setup. And the fact that it suddenly changed also makes me think it's nothing about my setup or internet speed, caching, etc. However, if you can't find it, you can't find it, and ONE day I'll start buying her trains.