OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[Cindi]

I have played on my iPad Air for years. Have a new one now and cannot get the game to load. Unchecked all boxes with the wrench. Not on the game with any other device. Have tried all browsers, nothing works. Am stuck with a black screen. Please help me as I love this game and spend many hours at doctors/hospitals and really want to play while I wait or receive treatments. Id #1267833778

[marymarcel]

Originally Posted by Cindi

I have played on my iPad Air for years. Have a new one now and cannot get the game to load. Unchecked all boxes with the wrench. Not on the game with any other device. Have tried all browsers, nothing works. Am stuck with a black screen. Please help me as I love this game and spend many hours at doctors/hospitals and really want to play while I wait or receive treatments. Id #1267833778

Hi Cindi

Im sorry this is happening to you but the only thing I can tell you is to check if your device is up to date and also if the browser you are using is updated too.

If you have problems with those, then please contact Apple Help Center.