HTML5/WebGL: Game Not loading or frequent crashes

[Taz D]

Originally Posted by melian1

My farm will no longer load. It gets to the black screen and stays there. The progress box doesn't fill in at all. I've tried on Chrome and on Firefox. Both hang up on the black screen. My farm ID is: 1793409352.

Hi Melian,
Please check if there is any update for Windows, you can type update in the search box and you usually get "search for updates", you have to follow the instructions. Remember to close and restart after updating.

Also make sure your browsers are updated as sometimes they do not automatically update.

After that then follow the instructions given in this announcement:

http://r1.slashkey.com/forum/announcement.php?f=1


There are also steps in the first post of this thread for checking your computer.


You might also try clearing your browser cache and see if it will load after doing that. Instructions for that are in the following link:
http://www.slashkey.com/forum/showthread.php?t=421890
When you do that it will take a longer time to load as it has to download all the graphics for the game again.


I will copy your post to the closed thread for the developers to look at it and see if they can come up with a solution that we don't see.