HTML5/WebGL: Game Not loading or frequent crashes

[uma437]

Hi, I just got this screen when trying to load the game in chome (in firefox and edge the game is loading without problems):
USER ID number ( 1493587961

Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc.
GPU-Renderer: ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
2021-03-15 18:05:02.375 ERRORwasm streaming compile failed: CompileError: WebAssembly.instantiateStreaming(): unexpected end of stream @+36347158
2021-03-15 18:05:02.388 ERRORfalling back to ArrayBuffer instantiation
2021-03-15 18:05:02.828 ERRORfailed to asynchronously prepare wasm: CompileError: WebAssembly.instantiate(): expected 4675161 bytes, fell off end @+31779871
2021-03-15 18:05:02.850 LOG{}
2021-03-15 18:05:02.855 ERROR{}

[marymarcel]

Originally Posted by uma437

Hi, I just got this screen when trying to load the game in chome (in firefox and edge the game is loading without problems):
USER ID number ( 1493587961

Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc.
GPU-Renderer: ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
2021-03-15 18:05:02.375 ERRORwasm streaming compile failed: CompileError: WebAssembly.instantiateStreaming(): unexpected end of stream @+36347158
2021-03-15 18:05:02.388 ERRORfalling back to ArrayBuffer instantiation
2021-03-15 18:05:02.828 ERRORfailed to asynchronously prepare wasm: CompileError: WebAssembly.instantiate(): expected 4675161 bytes, fell off end @+31779871
2021-03-15 18:05:02.850 LOG{}
2021-03-15 18:05:02.855 ERROR{}

Hi uma437

If you are using Chrome as your browser, you need to update it.

[uma437]

Originally Posted by marymarcel

Hi uma437

If you are using Chrome as your browser, you need to update it.

Hi Marymarcel,
Chrome is updated. The error message didn't come back the next days, but today it started again.
I made a picture which is attached.
Thanks for your help.

[marymarcel]

Originally Posted by uma437

Hi Marymarcel,
Chrome is updated. The error message didn't come back the next days, but today it started again.
I made a picture which is attached.
Thanks for your help.

Hi uma437

The first time you posted, I asked you to update Chrome as the picture you posted showed it was not updated.

The current version for Chrome is 89.0.4389.90 (Build oficial) (64 bits), please check if it is the one you have.

If it is, then close and reopen your browser and check if the error doesnt show up.

If you continue getting it, then clear your browser cache. The first time you try to load the game after the clearing, it will load slower, it could last up to 5 minutes, as all graphics have to be loaded again.

[uma437]

Originally Posted by marymarcel

Hi uma437

The first time you posted, I asked you to update Chrome as the picture you posted showed it was not updated.

The current version for Chrome is 89.0.4389.90 (Build oficial) (64 bits), please check if it is the one you have.

If it is, then close and reopen your browser and check if the error doesnt show up.

If you continue getting it, then clear your browser cache. The first time you try to load the game after the clearing, it will load slower, it could last up to 5 minutes, as all graphics have to be loaded again.

Hi Marymarcel,
google chrome is updated automatically on my laptop. So it is at the current version:
Google Chrome ist auf dem neuesten Stand.
Version 89.0.4389.90 (Offizieller Build) (64-Bit)

I cleared my browser cache but the problem still occurs in chrome.

I used Microsoft Edge and Firefox the last two days, but in both browsers loading doesn't work either this morning.
In Firefox the screen stays black without any error messages and in Edge there are several retries running to load the user, error message U60, unfortunately it is impossible to copy and paste the text below the playing screen, it is something like warning ajax send ajax request connection error.

Any ideas? Thanks in advance, UMA

[marymarcel]

Originally Posted by uma437

Hi Marymarcel,
google chrome is updated automatically on my laptop. So it is at the current version:
Google Chrome ist auf dem neuesten Stand.
Version 89.0.4389.90 (Offizieller Build) (64-Bit)

I cleared my browser cache but the problem still occurs in chrome.

I used Microsoft Edge and Firefox the last two days, but in both browsers loading doesn't work either this morning.
In Firefox the screen stays black without any error messages and in Edge there are several retries running to load the user, error message U60, unfortunately it is impossible to copy and paste the text below the playing screen, it is something like warning ajax send ajax request connection error.

Any ideas? Thanks in advance, UMA

Hi uma437

Are you using Windows or a Mac? Did you check for updates for Windows or Mack, according which one you use?

For Windows: Bottom left of your monitor screen is a search box, type the word Update in it and you should see an option that says Search for Updates, click on it and follow the instructions.

For Mac: Choose System Preferences from the Apple menu, then click Software Update to check for updates. In Software Updates it will tell you if your software is up to date or if there is and upgrade available. If your are not sure how to update your device and check for updates please click on this link for instructions https://support.apple.com/en-us/HT201541

Also, did you check the first post,first page of this thread, for the requirements and suggestions for your computer?

I will copy your posts to a closed thread which is monitoring by the developers.

[uma437]

Originally Posted by marymarcel

Hi uma437

Are you using Windows or a Mac? Did you check for updates for Windows or Mack, according which one you use?

For Windows: Bottom left of your monitor screen is a search box, type the word Update in it and you should see an option that says Search for Updates, click on it and follow the instructions.

For Mac: Choose System Preferences from the Apple menu, then click Software Update to check for updates. In Software Updates it will tell you if your software is up to date or if there is and upgrade available. If your are not sure how to update your device and check for updates please click on this link for instructions https://support.apple.com/en-us/HT201541

Also, did you check the first post,first page of this thread, for the requirements and suggestions for your computer?

I will copy your posts to a closed thread which is monitoring by the developers.

I checked the first post weeks ago and everything is as required.
I am using windows and it is updated to the latest version. The pop-up error message in Chrome continues. In Firefox the screen stays black. For what reason ever, with Edge the game is running again now.