OFFICIAL Farm Cash and Coins

[ncomello@aol.com]

I have sold 90% of my actual factories and have not received the coins. I sold a few got the coins then one by one the more factories I sold the coins stopped adding up to my totals. I checked my log of factories and they are sold but did not get the coins. So I did not get paid in coins when I sold my factories.

I also laid several large lakes and I still don't have the fish for every lake I laid on my farms. So I am missing the fish from the newly laid lakes.

I sold the factories last night, I am tired of planting each day want to just have fish, Please help me, If I can't get this resolved I am quitting farm town

Your USER ID number is: 1250715041 Build No: 576

[marymarcel]

Originally Posted by ncomello@aol.com

I have sold 90% of my actual factories and have not received the coins. I sold a few got the coins then one by one the more factories I sold the coins stopped adding up to my totals. I checked my log of factories and they are sold but did not get the coins. So I did not get paid in coins when I sold my factories.

I also laid several large lakes and I still don't have the fish for every lake I laid on my farms. So I am missing the fish from the newly laid lakes.

I sold the factories last night, I am tired of planting each day want to just have fish, Please help me, If I can't get this resolved I am quitting farm town

Your USER ID number is: 1250715041 Build No: 576

Hi ncomello

I moved your post to the thread about Farmcash and Coins.

About the big lakes, if they are new, then you have to wait for the fish to grow. For big lakes you have to wait 20 hours.
I visited some of your farms and the big lakes were showing 10 hours to be fished again by the time I visited.

About your facilities and coins missing, please contact Support team. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[NJones277]

While trying to buy FC, the transaction failed, but I managed to correct what was wrong and made the purchase. Not I have this "banner" over my farm telling me how to get back to the transaction. When I follow the instructions, there are no purchase to "restore". Is there a way to get rid of the banner?? I've logged out and back in and it's still there. Thanks.

[marymarcel]

Originally Posted by NJones277

While trying to buy FC, the transaction failed, but I managed to correct what was wrong and made the purchase. Not I have this "banner" over my farm telling me how to get back to the transaction. When I follow the instructions, there are no purchase to "restore". Is there a way to get rid of the banner?? I've logged out and back in and it's still there. Thanks.

Hi NJones

Im sorry but there is no way to get rid of it, I also have it due a little problem

It will disappear in 10 days.

[corogirl]

where do I report that both my farms have been hacked? Farmcash has been used for things I would never purchase and Ive been away from farmtown since 12th Dec Just came back on today and find I only have 30 FC in both accounts and things have been purchased while I wasn't even on FT. Ive changed my password on one account but can't on the other because my gmail address is storage full.
HELP

[Taz D]

Originally Posted by corogirl

where do I report that both my farms have been hacked? Farmcash has been used for things I would never purchase and Ive been away from farmtown since 12th Dec Just came back on today and find I only have 30 FC in both accounts and things have been purchased while I wasn't even on FT. Ive changed my password on one account but can't on the other because my gmail address is storage full.
HELP

Hi Corogirl,
I moved your post to the Help & Support thread about Farm Cash. You will need to contact Support concerning this as we do not have any way to do anything about this through the forums.

To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[corogirl]

Hi I have been away on holiday in Australia since the 12th of Dec and have just logged into my farm accounts for the first time since I got home and someone has been on my account ( no I haven't given my password to anyone). They have enabled ships, which I haven't done for years and spent all but 30 of my FC, Most of it yesterday on stuff I wouldn't purchase. Theres almost 700FC gone from one account and 112FC gone from the other account, also spent on my account \, but NOT by me on stuff I didn't buy because I haven't been on FT since 12th Dec 2023. Help

[Taz D]

Originally Posted by corogirl

Hi I have been away on holiday in Australia since the 12th of Dec and have just logged into my farm accounts for the first time since I got home and someone has been on my account ( no I haven't given my password to anyone). They have enabled ships, which I haven't done for years and spent all but 30 of my FC, Most of it yesterday on stuff I wouldn't purchase. Theres almost 700FC gone from one account and 112FC gone from the other account, also spent on my account \, but NOT by me on stuff I didn't buy because I haven't been on FT since 12th Dec 2023. Help

Hi Corogirl,
Please read my reply to your first post about this above your last post.

[corogirl]

Thanks and sorry about the double post. I am frantic here and couldn't find my post so reposted. How could someone get into my accounts as they both have different emails and passwords? I haven't given anyone my details either

[Taz D]

Originally Posted by corogirl

Thanks and sorry about the double post. I am frantic here and couldn't find my post so reposted. How could someone get into my accounts as they both have different emails and passwords? I haven't given anyone my details either

Hi Corogirl,
I don't have an answer as to how or even why they would do that. There is nothing to gain by it.