OFFICIAL Farm Cash and Coins

[Rob T]

This thread is for reporting problems concerning any problems with Farm Cash and Coins. Please read the following information BEFORE posting in this thread.

Please make sure that you have read the information in the Web Guide to see what differences there are now that you are playing Farm Town on the Website!

Buying Farm Cash on the Website is Enabled!!
To go to the NEW method for buying Farm Cash please click on this link:
https://r1.slashkey.com/forum/showth...34#post6542634

Check The Game Guide for MORE Information on the Bank and Farm Cash:
https://www.slashkey.com/forum/showthread.php?t=316106

Thank you!

Any problems you have with Farm Cash issues (purchases, earned for quests, levelling up) please check your Account before posting!!


You can check for yourself what Farm Cash you have bought, what you have spent and what you have earned in the game.

To see this click on this link:
https://apps.slashkey.com/farmtown/settings2/farm_cash/

OR

Click on the Account tab at the top of your game screen. Then click on Farm Cash Activity Log

• Purchases of Farm Cash, Support credit will have a vivid green background.
  
  
• FarmCash earned and Farm Cash gifts that you have accepted will have a pale green background.
  
  
• Farm Cash spent for sending FarmCash Items or Farm Cash Gift Cards will have a pink background.
  
  
• Farm Cash Gift Cards or Farm Cash Items that have been sent to you will have an Orange background.

IF the Payment windows are not showing up for you please make sure that you have enabled cookies in your browser and disabled any extensions added to and enabled in your browser as those can cause problems.

Make sure that you have kept up with routine checking for browser and computer updates and clearing.

Most common browsers you can use keyboard keys to quickly get to the clear browser data section of browsers. Hold down the CTRL+SHIFT+DELETE keys on your keyboard and a new tab will open in your browser.

If you can't do that in your browser of choice, go to your browser settings, scroll down to Privacy and Security and look for Clear browsing data.

If you have purchased FarmCash and it was not credited to your account:
Reimbursements are NEVER given through the forum.
You will need to contact the FarmTown Support Team and fill out a support ticket.

IF Your Farm Cash is not added within a few minutes of purchasing, OR you do not complete the purchase for any reason in the last 10 days you will see this banner over the game screen next time you reload the game which tells you what you can do:

Even if you do not see that Banner, reload the game. Go back to the Bank and click on Restore Purchases and see if that helped.

IF using Restore Purchases does not resolve your issue or you have any further issues or enquires regarding Farm Cash. At the bottom of that window is also the contact email address you can use to send an email to the Support Team. billing@slashkey.com


*DO NOT POST YOUR FINANCIAL INFORMATION* on the forum!!!

If Coins or FarmCash Items have gone missing from your account or you were not credited for leveling up:

• Try clearing ALL your browser's cache/history. Close your browser for a few minutes. Reopen it, reload FarmTown and check again.
  
  Click HERE for instructions on clearing your browser's cache.
  
  
• If those do not help resolve your issue up please include a link to your farm in your post.
  
  Click HERE for instructions on how to get your farm link and linking your farm to the forum.
  
  
  NOTE
  
• Ensure that your browser isn't blocking any cookies that may be necessary to complete a farmcash purchase.
  
• Avatar names that have symbols in them could also prevent you purchasing Farm Cash.
  
• Gifted FarmCash or FarmCash items will show up in your gift box on your farm.
  
• There is no way to convert coins to farmcash.
  
• All purchases, reimbursements etc., can sometimes take a while. Please be patient.
  
  
  To send a ticket to the support team, you must be logged into the website to use this link: Click Here a window will open, select the category related to your issue and fill in a support ticket. Make not of the email address you used to contact support with. Any replies will be sent to that email address.
  
  However, it is solely up to the support staff as to whether or not you will receive a refund and their decisions are final. IF it is agreed upon that you will be reimbursed, be patient, it may take time for them to get back to you.

If you have Suggestions for Farm Cash please post in: Farm Cash and Experience Points



This thread is for players to report problems only. Any off topic posts will be removed by a moderator without notice to the user.