Quote:
Originally Posted by Farmhand100
No worries- people can be busy and it's not like I was waiting days for a reply.
Unfortunately, both the Account tab has not shown it being credited; even after I tried clearing the memcache, it still does not show anything. In any case, my User ID is 1836483541- I would be grateful if someone were to look into this issue and resolve it.
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Hi Farmhand100,
Thank you for your user ID. I am not seeing any Farm Cash purchased registered in your data either. It does surprise me that you have not received it by now, there can be a delay in Facebook notifying the game to credit you the Farm Cash but it's not usually this long.
As running memcahe and reloading the game has not resolved this for you, please could you contact the support team about this. To contact Support, click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that:
Support Issues - how to find their replies.