Quote:
Originally Posted by Ky1960
I can not find where to post this message. My girlfriend has received a message of using a bot and therefore has been banned. She has NOT EVER used a bot and doesn't want to click the I accept these terms, remove ban tab because she is NOT GUILTY of ever using a bot. Please advise what she should do or especially YOU should remove the banned notice for her.
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Quote:
Originally Posted by Ky1960
I can not give you her ID number because she is not able to get on Farm Town.
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Hi Ky
Would it be possible she was using an autoclicker?
If it was that, then you need to adjust it to not be considered as a bot.
You have more information in the following link:
https://www.slashkey.com/forum/showthread.php?t=594746
There is not a way for us to lift the ban for her, but if you wish you could contact Support, at least you could provide her facebook profile link to them and see what they say.
To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
https://apps.slashkey.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366