Quote:
Originally Posted by kellyorz
I do the Farm Pass every month. Many times, when I have a choice of spinning for additional products, some choices are still grayed out from previous months. Who can I contact when this happens?
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Hi kellyorz
Are you sure they are from previous months? Some items show up in more than one reward so that could confuse you.
Just in case, here are some suggestions for you to try.
Check that your time and date in your computer are correct, if they are not then some issues could occur.
If you are using a saved link in your computer to enter the game, please do not use it. Instead, click in the following link and type your credentials.
https://apps.slashkey.com/farmtown/login
You can also try the memcache link which is at the bottom of the game screen page. It says
Clear Memcache
A new window with a short list of unsettings will show up. Close that window and reenter the game.
We will get a new Farm Pass tomorrow, so you can try these suggestions before opening the new Farm Pass for February.
If you still have problems with the February Farm Pass, then please contact Support. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
https://apps.slashkey.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366