Thread: Official Top Post Thread Cargo Ships
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Old Oct 17 2023, 08:15 AM
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Tiger Tiger is offline
 
Join Date: Mar 12 2010
Location: UK but i'd rather be somewhere hot and sunny :) with a swimming pool!
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Quote:
Originally Posted by smilie224 View Post
Good morning!
This has been happening for quite a while. I read through the last few pages of forum posts in this area, and I don't see others mentioning it, even though I have heard this is happening to others as well.

My ships have regularly been skipping many, many ports after the first person sends along the ship. Typically it's about 12-17 ports. This is, of course, great to get my ship back sooner ;-) but I also am concerned that so many of my neighbors that regularly help me out are missing out on products.

Is this a known bug (didn't see it posted as known items), or should I submit a support ticket? Or is there anything I can maybe do? I do re-use my itineraries regularly if that makes a difference. Just wondering if I should re-arrange my itineraries more every now and then ... or if it's something that is expected to continue.

I am attaching a screenshot to show what it does. This has been happening for a few (if not several?) weeks:

Hi smilie224,

Was this your yellow ship, that is currently dispatched? Is it always happening after port 1 loads your ship and on any ship or only with specific colour ships?
Do you recall if your ship is normally at port one for a long time before the port owner loads it for you?

Try clearing your FT memcache and see if that makes any difference with the next ship you dispatch and port 1 loads it. To do that, make sure that you are logged into the website then Click Here. A window will open with a list of "unsetting", that is the memcache being cleared. Close that window and FT if you have it open in another window. Then reload.

While you are still logged into the website please also contact the Support team about this. If you have noticed any other common factors when this happens with your ships please include those details in your ticket.

To contact support, click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that: Support Issues - how to find their replies.
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