OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[Taz D]

Originally Posted by LisaScobee

Receiving this error and game stuck

2024-05-04 00:28:15.175 INFOCheckpoint-B-000 - Initialized
2024-05-04 00:28:15.176 LOGFT Client Services Inited.
2024-05-04 00:28:15.207 LOGSessionId: 4032028
Browser: unknown: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) HD Graphics 620 (0x00005916) Direct3D11 vs_5_0 ps_5_0, D3D11)
2024-05-04 00:28:16.177 LOGnavigator.mediaDevices support available
2024-05-04 00:28:44.823 ERROR{"isTrusted":true}

Hi LisaScobee,
Are you trying to use private browsing in Chrome? It is possible that would be blocking some of the download as it is not all in the same location on the servers. You need to use normal browsing as the private browsing will not work.
If you are not using the private browsing then it may be that you are not allowing cookies and pop ups that are needed for the game. Instructions for that are in the following link:
https://www.slashkey.com/forum/showthread.php?t=625118


Beyond that we do not have any help for you with this issue. If you are still having problems after checking that then please contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[LisaScobee]

Not using private browsing. Cookies allowed. This happens at least once every 24 hours or so.

Originally Posted by Taz D

Hi LisaScobee,
Are you trying to use private browsing in Chrome? It is possible that would be blocking some of the download as it is not all in the same location on the servers. You need to use normal browsing as the private browsing will not work.
If you are not using the private browsing then it may be that you are not allowing cookies and pop ups that are needed for the game. Instructions for that are in the following link:
https://www.slashkey.com/forum/showthread.php?t=625118


Beyond that we do not have any help for you with this issue. If you are still having problems after checking that then please contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Taz D]

Originally Posted by LisaScobee

Not using private browsing. Cookies allowed. This happens at least once every 24 hours or so.

Hi LisaScobee,
Is this with the old laptop or the new one?
It has to be something with your laptop as if you are logging in correctly to the game there isn't a trust issue on the server end.
As I suggested please contact Support about this.

[LisaScobee]

Originally Posted by Taz D

Hi LisaScobee,
Is this with the old laptop or the new one?
It has to be something with your laptop as if you are logging in correctly to the game there isn't a trust issue on the server end.
As I suggested please contact Support about this.

Old one and I'll stop mentioning it.

ETA: On the "new" laptop all I get is a grey screen where the farn and game console should be

[Taz D]

Originally Posted by LisaScobee

Old one and I'll stop mentioning it.

ETA: On the "new" laptop all I get is a grey screen where the farn and game console should be

Hi LisaScobee,
We are checking with the developers on the error message you are getting on the old one.
For the new one please make sure your browser and computer are updated. If either need an update then be sure you restart the computer after doing those.

[LisaScobee]

Originally Posted by Taz D

Hi LisaScobee,
We are checking with the developers on the error message you are getting on the old one.
For the new one please make sure your browser and computer are updated. If either need an update then be sure you restart the computer after doing those.

This is what happens on the "new" laptop. Also, note that I ended up having to reset my Windows Password when I booted the "new" PC to take the screenshot.

[Taz D]

Originally Posted by LisaScobee

This is what happens on the "new" laptop. Also, note that I ended up having to reset my Windows Password when I booted the "new" PC to take the screenshot.

Hi Lisa,
That is not something from the servers. Are all those symbols across the bottom what you have open?
You restarted that laptop, did you do any updates to the browser or the computer? Resetting the windows password would not have anything to do with the game. That would be a computer/windows issue.
The error you are getting on the old one is coming from Unity so they are not sure what it is or what is causing it. It again could be an update your computer or browser needs as Unity is a built-in part of those.

[LisaScobee]

Originally Posted by LisaScobee

This is what happens on the "new" laptop. Also, note that I ended up having to reset my Windows Password when I booted the "new" PC to take the screenshot.

What app/program/plugin on Chrome would be malfunctioning to cause that grey screen? Reminds me of when flash player wasn't updated. *NOTE* so far, not having any loading issues on the "old" laptop. Would internet speed cause this kind of error? Only getting about half what I pay for in a internet speed test while farm town is open on BOTH PCs. Farm Town is taking forever to load on the "new" PC while I'm on this one (this is the only window open on this machine and Farm Town is the only window open on the "new" machine.