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  #1  
Old Dec 31 2020, 07:17 PM
Raul Raul is offline
 
Join Date: Feb 09 2009
Posts: 174
Default HTML5/WebGL version of the Game: Not loading or frequent crashes or game too slow

HTML5/WebGL version of the Game: Not loading or frequent crashes
This thread is for those with the above issues ONLY.


En Español AQUI


If you can load your game to see what is on your farms like crops, trees etc and you can work your own farms this is not the thread you need to post in.
This thread is ONLY for those who are unable to load the game at all or have frequent crashes.


If you are having a problem with anything listed in the May 4th, 2022 New Release, you need to post in that thread instead. To do that please click on this link:
http://r1.slashkey.com/forum/showthread.php?t=657774

For all other issues not related to the new release please post in the Help and Support Section:
http://r1.slashkey.com/forum/forumdisplay.php?f=1


Farmtown hardware and software requirements:
Players will experience optimal gameplay if your device meets these specs:


  • Latest version of Chrome, Firefox, Edge or Opera browsers
  • 64 bits Operating System
  • 8GB of RAM or higher
  • Dual Core CPU

  • Dedicated NVIDIA / AMD Video Cards or Integrated Intel Video Cards with 512MB Video RAM with updated drivers, old video card drivers can make the game crash. Check this video for instructions on how to update your video card drivers in Windows: https://www.youtube.com/watch?v=mFvhZ6Lie_s

  • WegGL 2.0 Support with Hardware Acceleration enabled. Software only acceleration or Google SwiftShader can slowdown the game. Check this video for instructions on how to enable Hardware Acceleration in the Chrome browser: https://www.youtube.com/watch?v=4F6ix4FhgKA

    The game will probably run on older lower-end devices but this will increase the chances of crashes and the game not loading due to Out of Memory or WebGL errors.


If you experience any kind of memory errors, which in the latest version of Chrome you can identify by a gray screen with a sad face on it:
  • Close all the tabs in your browser and then close your browser.
  • Close other applications.
  • Then load the game in a single browser tab to ensure that your computer's memory is being used towards the game only and not other tasks.

    Having a 64 bit Operating System with at least 8GB RAM will considerably decrease the chances of memory errors.


If the game is stuck on a black screen due to WebGL not Supported or Disabled error:
  • Ensure you are using the latest version of Chrome, Firefox, Edge or Opera browsers.

  • Check if WebGL 1.0 is enabled in your browser using the link below.
    If you see a rotating cube, WebGL 1.0 is enabled:
    https://get.webgl.org/

  • Check if WebGL 2.0 is enabled in your browser using the link below.
    If you see a rotating cube with the number 2, WebGL 2.0 is enabled.
    WebGL 2.0 is not a requirement to play Farmtown but it will perform better:
    https://get.webgl.org/webgl2/

If WebGL is disabled in your browser:

a) Ensure you have Hardware Acceleration enabled in your browser.

b) Update your Video Card drivers.


If you need help with either a) or b) you can follow the step by step instructions on the following website, or you can also check the youtube videos provided at the top of this post:

https://appuals.com/fix-webgl-is-not-supported/


If WebGL is still disabled after completing those instructions, you may want to try these additional steps from another website:

Re-enable WebGL in Chrome: https://support.shadowhealth.com/hc/...s/360007414673

Re-enable WebGL in Firefox: https://support.shadowhealth.com/hc/...s/360007321234



If after trying those the game is still stuck and does not finish loading:
  • Clear your browser cache

  • Disable all installed browser extensions (some browser extensions, especially those that convert Facebook to the old layout are incompatible with Farmtown)

  • Uninstall and reinstall your browser

  • Try with another browser


If your farms are too slow to load because they have too many *different* items or because of a slow internet connection:
Try enabling the 'Compressed Graphics' option in the Preferences screen.
The graphics will have a bit less quality but will load faster.

Click on the preferences icon top right of your game screen.
Add the check mark for Compressed Graphics.
You will see a popup with information.
Click on the green check mark on that popup.
Then also click on the green check mark at the bottom of the preferences window to save your changes.
Reload Farm Town.


Last edited by Tiger; May 06 2022 at 07:23 AM.
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  #2  
Old Dec 31 2020, 07:19 PM
Taz D's Avatar
Taz D Taz D is offline
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Thanks Raul and team for working so hard over the holidays to get this out.


Just to add some information to this with facilities not working in the Unity version then Neighborhood Chains Contest, Super Facility, Facility Chains, and both quests will not work in it until facilities and those functions are added back in.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #3  
Old Dec 31 2020, 09:58 PM
mberger78 mberger78 is offline
 
Join Date: Dec 31 2020
Posts: 4
Default problems with HTML5 Version

Quote by Taz:

"You log into Facebook and first go to the Flash (original version) of the game. Is this where you have noticed nothing is there?"

No, it was game room. I couldn't get it to load at all on my browser, which is Google Chrome. I think I just have to update it to see what it does there, but I'm not sure. I'll do what you suggested though. Thanks for the advice and help .

M. Berger
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  #4  
Old Dec 31 2020, 10:00 PM
Taz D's Avatar
Taz D Taz D is offline
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Quote:
Originally Posted by mberger78 View Post
Quote by Taz:

"You log into Facebook and first go to the Flash (original version) of the game. Is this where you have noticed nothing is there?"

No, it was game room. I couldn't get it to load at all on my browser, which is Google Chrome. I think I just have to update it to see what it does there, but I'm not sure. I'll do what you suggested though. Thanks for the advice and help .

M. Berger
Hi M. Berger,
I don't use Gameroom and someone else said the same thing. This new version may not work in Gameroom.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #5  
Old Dec 31 2020, 10:15 PM
mberger78 mberger78 is offline
 
Join Date: Dec 31 2020
Posts: 4
Default

Quote:
Originally Posted by Taz D View Post
Hi M. Berger,
I don't use Gameroom and someone else said the same thing. This new version may not work in Gameroom.
Taz,
*nods* ok. What was it you suggested I do, again. I can't seem to find my original post or your response among the other questions and replies. I'm not sure if it got deleted or if I'm over looking it. Its just not there anymore, it seems. Thanks again for all the help.

M. Berger
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  #6  
Old Dec 31 2020, 10:18 PM
Taz D's Avatar
Taz D Taz D is offline
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Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 18,215
Default

Quote:
Originally Posted by mberger78 View Post
Taz,
*nods* ok. What was it you suggested I do, again. I can't seem to find my original post or your response among the other questions and replies. I'm not sure if it got deleted or if I'm over looking it. Its just not there anymore, it seems. Thanks again for all the help.

M. Berger
Hi M. Berger,
Log into Facebook and use the link in the left column to open Farm Town in Flash. Then you can click on the link in the banner to get to the Unity version.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #7  
Old Jan 14 2021, 02:53 PM
dorislei45 dorislei45 is offline
 
Join Date: Sep 02 2017
Posts: 5
Default

guess i am dumb as i can not get my id# can not find where it goes
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  #8  
Old Jan 14 2021, 03:10 PM
Taz D's Avatar
Taz D Taz D is offline
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Quote:
Originally Posted by dorislei45 View Post
guess i am dumb as i can not get my id# can not find where it goes
Hi dorislei,
Your ID is the number in the banner. If you are not able to load the game lease include the other information requested too.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #9  
Old Jan 01 2021, 06:29 PM
RevelationBreeze RevelationBreeze is offline
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Join Date: Dec 23 2020
Posts: 2
Default New Version wont load in Chrome

Can't get the game to load. I get a black bacground with a white cube and that's it
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  #10  
Old Jan 02 2021, 06:10 AM
Poul Martin Poul Martin is offline
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Join Date: Jan 02 2021
Posts: 1
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Hello Taz

I have great problem, the new version will not load on EDGE, just only on CROME. I hope You are able to help
Happy New Year to your all, Thanks for doing a great job.

https://apps.facebook.com/farmtown/?...kmark&count=26.

Last edited by Poul Martin; Jan 02 2021 at 06:16 AM. Reason: Don't know how to share a link to my account
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