OFFICIAL Neighbors, Super Neighbors, & Buddies

[Ketil]

I am not sure if this is in the right subject, but it is about superneighbors and irrigating.

When my superneighbors irrigate my farms, they get the message and they can see it on my farms that they have irrigated the farms. But from myself I can't see that they are irrigated even if I reload the game.

When my super neighbors reload their game and come back to my farms, they also can't see it is irrigated.

And... Today one of my superneighbors irrigated the rest of my farms that was not irrigated EXCEPT from 2 of them which he did not irrigate. But when I then was checking the farms, those two who should NOT be irrigated was irrigated, and all the other was not.

My ID is 712091376
My superneighbor ID who did this is 107036298522161

[Tiger]

Originally Posted by Ketil

I am not sure if this is in the right subject, but it is about superneighbors and irrigating.

When my superneighbors irrigate my farms, they get the message and they can see it on my farms that they have irrigated the farms. But from myself I can't see that they are irrigated even if I reload the game.

When my super neighbors reload their game and come back to my farms, they also can't see it is irrigated.

And... Today one of my superneighbors irrigated the rest of my farms that was not irrigated EXCEPT from 2 of them which he did not irrigate. But when I then was checking the farms, those two who should NOT be irrigated was irrigated, and all the other was not.

My ID is 712091376
My superneighbor ID who did this is 107036298522161

Hi Ketil,

Thank you for the IDs.

I apologize for the long reply but I'm unable to reproduce your issues at this time. I have tried irrigating a single farm and also multiple farms (as an SN) and the irrigating is happening on the correct farms and both are able to see that information. Both of us reloaded and the irrigation is still correct.

The need to reload to see the information update, may be that one of you were offline when it was done, or one had gone online after the other one. There can be a delay in that updating, you might notice that when multiple farms are done rather than just one. There's only so much real time data that can happen because if the game tried to update everything immediately that can then cause the game to down. It might also be that the data was slower to reach one of you than the other one. Reloading should always show the correct information to both of you.

I am assuming that your SN used the purple mobile sprinkler to irrigate for you as you mentioned they irrigated more than one farm, would that be correct?

We can see that you have 15 super neighbours, could you please check with all of them that they did not irrigate any farms for you which might explain why some farms were irrigated when you weren't expecting them to be done.

Please also check the Show Times (Clock) Per Farm Section in your toolbox. Look under the Irrigate Farm Plants section and see if any farms are showing different times on them instead of green check marks. If there are different times on them and you and the SN you know about did not do any of them at that time, then it might be that another SN you have might have done them.
A farm can be irrigated every 20 hours so for example if you saw 12h on one of the farms, that means it was irrigated roughly 8 hours ago.

Please also check on the following items, do any that either of you have not already done:

• Check that you both are loading the game from the Facebook link for Farm Town on the left side of your NewsFeed to make sure that you are using the current version of the game rather than using a saved bookmark in the browser in case that could be taking you to an older version of the game.
  
  
• Both please check your browsers are still up to date, clear the caches and history if they have not been done recently, then run memcache to clear your game data before either of you try to irrigate again. To run memcache Click Here. A window will open with a list of "unsetting", that is the memcache being cleared. Close that window and FT if you have it open in another window. Then reload.
  
  If you can, before your SN next irrigates for you, check the show times clock in the toolbox to see which farms have the green check mark and which might be showing a time to you so you're sure which ones have already been irrigated. Ideally when you next check this you only want one SN to do the irrigating to make sure that no other SN could also be irrigating that day. Then if this happens again, please try to provide the exact steps you and your SN were doing at the time that will reproduce the issue every time.

[Ketil]

He was deleting a lot of trees on my farm 30. He saw that the trees was deleted. But when he came back the trees was still there. And after that I could also see that the trees was still there. So I had to delete the trees myself.

My super neighbors can not use my biggest fishingboat (40x40). They only get the 36x36.

[marymarcel]

Originally Posted by Ketil

He was deleting a lot of trees on my farm 30. He saw that the trees was deleted. But when he came back the trees was still there. And after that I could also see that the trees was still there. So I had to delete the trees myself.

My super neighbors can not use my biggest fishingboat (40x40). They only get the 36x36.

Hi Ketil

Were you in the same farm while your superneighbor was deleting trees?

If so, this is a known issue and was sent to the developers to check on it.

Meanwhile, if your superneighbor with design privilages is doing changing on a farm, you dont have to be on that farm at the same time.

Let your superneighbor works alone, then when all jobs are done, and your superneighbor left the farm, you can load the farm and check the changes.

About the Turbo fishing boat, it is in one of your farms, that is why your superneighbor cant use it.
You have to place it and any other farm cash tool in your storage.

[Ketil]

Originally Posted by marymarcel

Hi Ketil

Were you in the same farm while your superneighbor was deleting trees?

If so, this is a known issue and was sent to the developers to check on it.

Meanwhile, if your superneighbor with design privilages is doing changing on a farm, you dont have to be on that farm at the same time.

Let your superneighbor works alone, then when all jobs are done, and your superneighbor left the farm, you can load the farm and check the changes.

About the Turbo fishing boat, it is in one of your farms, that is why your superneighbor cant use it.
You have to place it and any other farm cash tool in your storage.

I was not in the same farm. But I was online, and I guess I was in that farm when he came. But then I went to his farm and started fishing there. I was still on his farm when he was finished and he reloaded the game.

I did not know that the fishing boat had to be in the storage... Thanks.

[Ketil]

This morning my super neighbor sowed wheat at my farm 1 and 4. Then he fertlizied. He reloaded the farm and they where fertlized. But when I came to Farm 1 and 4 later this day, they where not fertilized. So I had to fertlize them myself. I did that at 7.50 GMT (UTC)...

[marymarcel]

Originally Posted by Ketil

This morning my super neighbor sowed wheat at my farm 1 and 4. Then he fertlizied. He reloaded the farm and they where fertlized. But when I came to Farm 1 and 4 later this day, they where not fertilized. So I had to fertlize them myself. I did that at 7.50 GMT (UTC)...

Hi Ketil

It seems you are having multiple problems with your superneighbor.

Is always the same superneighbor who has problems fertilizing, irrigating, etc..? Asking this as you have 15 superneighbors.

I would suggest you to contact Support to let them check what is happening when a superneighbor works your farms. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[Ketil]

Originally Posted by marymarcel

Hi Ketil

It seems you are having multiple problems with your superneighbor.

Is always the same superneighbor who has problems fertilizing, irrigating, etc..? Asking this as you have 15 superneighbors.

Yes it is the same superneighbor with ID as in the first post.

Now... This evening he was sowing and irrigating some farms again. And for testing I was on one of the farm he irrigated. And he irrigated all at same time.

And this time everything is how it should be... :-)

I wonder if the problem could be that I was on his farm to place a lot of Small Sea Coasts with my frestyle glove. I did that with my autoclicker, and the savings took a long time...???

[marymarcel]

Originally Posted by Ketil

Yes it is the same superneighbor with ID as in the first post.

Now... This evening he was sowing and irrigating some farms again. And for testing I was on one of the farm he irrigated. And he irrigated all at same time.

And this time everything is how it should be... :-)

I wonder if the problem could be that I was on his farm to place a lot of Small Sea Coasts with my frestyle glove. I did that with my autoclicker, and the savings took a long time...???

Hi Ketil

If you get more problems again with the same superneighbor then please contact Support as I suggested you in my previous post so they can check if there is an issue.

[dhansens]

I have a friend that sent me a neighbor request and I accepted but at the time didn't add him as a neighbor. He has set me as a super neighbor and I have been working his farms but have to access the farms through the note section. I have since sent him a neighbor request and he has responded but he still shows up as a friend and not neighbor. I only have around 70 neighbors. On the neighbor tab he shows as "Not Confirmed". A couple days ago, he sent me a neighbor request and I added him as a neighbor but he still shows as "Not Confirmed". What can I do to fix this.