Go Back   Farm Town > Help & Support > Help & Support

Reply
 
Thread Tools Search this Thread Display Modes
  #2291  
Old Feb 08 2017, 08:41 AM
debhurst51 debhurst51 is offline
 
Join Date: Feb 16 2011
Location: Spring, TX
Posts: 25
Default

Good morning. The past two days when I try to retrieve my gifts, I'm getting a "slashkey/farmtown blablabla has moved or is temporarily down. It happens when I try to retrieve my gifts. Sending gifts & actually playing are not affected. Your help will be greatly appreciated. There is a method to my madness & this slows it down. Thanks and have a great one!
Reply With Quote
  #2292  
Old Feb 08 2017, 09:05 AM
Tiger Laybourne's Avatar
Tiger Laybourne Tiger Laybourne is offline
 
Join Date: Mar 12 2010
Location: UK but i'd rather be somewhere hot and sunny :) with a swimming pool!
Posts: 7,224
Default

Quote:
Originally Posted by debhurst51 View Post
Good morning. The past two days when I try to retrieve my gifts, I'm getting a "slashkey/farmtown blablabla has moved or is temporarily down. It happens when I try to retrieve my gifts. Sending gifts & actually playing are not affected. Your help will be greatly appreciated. There is a method to my madness & this slows it down. Thanks and have a great one!
Hi debhurst51,

I have moved your post to the thread for gifts.

This usually means there is a link down somewhere between you and the server for accepting gifts. You can try shutting down your router for a few minutes to clear the data in it then turn it back on and try again, but if that does not work, you may have to wait it out or check with your ISP for any problems.

Last edited by Tiger Laybourne; Feb 08 2017 at 09:32 AM.
Reply With Quote
  #2293  
Old Feb 08 2017, 10:27 PM
SRSturdevantAlt SRSturdevantAlt is offline
 
Join Date: May 21 2012
Posts: 3
Default

Yesterday I could access anything except the forum and my farm. Today I can access my neighbor's farms - BUT I cannot accept or give gifts. Nor can I accept neighbor requests. If this isn't related to FT server, any suggestions on what can be done so that playing can continue productively.
Reply With Quote
  #2294  
Old Feb 08 2017, 10:35 PM
Taz D's Avatar
Taz D Taz D is offline
Senior Moderator
 
Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 22,548
Default

Quote:
Originally Posted by SRSturdevantAlt View Post
Yesterday I could access anything except the forum and my farm. Today I can access my neighbor's farms - BUT I cannot accept or give gifts. Nor can I accept neighbor requests. If this isn't related to FT server, any suggestions on what can be done so that playing can continue productively.
Hi SRSturdevantAlt,
Check to make sure you have allowed 3rd party cookies and pop ups in your browser settings. Those are needed for the in game pop up screens to show.

If you do not want to open up your browser to all 3rd party cookies or all pop ups follow the instructions below.

For Firefox:
Add the following web sites to the exceptions for those settings. In Firefox add the sites under the Content tab for pop ups and under the Privacy tab for cookies. For the cookies to work you must set the History setting to "Use custom settings for history"

Slashkey.com
L1.slashkey.com
Facebook.com
Apps.facebook.com
Trialpay.com


For Chrome please follow the steps in the following link:
http://www.slashkey.com/forum/showthread.php?t=625118

Also , if you have an ad-blocker plugin in your browser make sure the above web sites are also allowed in that too.

Be sure you close and restart your browser for those changes to take effect.

Also, Isuggest trying to clear your memcache (link below), then when the page of unsetting text opens close that because it is done.
If your farm is open close it. Then reopen and try again.
https://apps.facebook.com/farmtown/p...lear_memcached
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
Reply With Quote
  #2295  
Old Feb 09 2017, 10:47 PM
VondaK VondaK is offline
 
Join Date: Sep 16 2009
Posts: 57
Default

Hello, me again. :/
I could view my gifts about an hour ago. Now I click on the My Requests tab and it throws me back to my farm. Help please. Can't get to my gifts and can't get to the Wall Requests.
Reply With Quote
  #2296  
Old Feb 09 2017, 10:51 PM
Taz D's Avatar
Taz D Taz D is offline
Senior Moderator
 
Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 22,548
Default

Quote:
Originally Posted by VondaK View Post
Hello, me again. :/
I could view my gifts about an hour ago. Now I click on the My Requests tab and it throws me back to my farm. Help please. Can't get to my gifts and can't get to the Wall Requests.
Hi VondaK,
It is happening to me too. It is not something Farm Town is doing. Last time it was something Facebook did and then fixed. They will have to fix it again as there is nothing that Farm Town can do for it.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
Reply With Quote
  #2297  
Old Feb 09 2017, 10:58 PM
VondaK VondaK is offline
 
Join Date: Sep 16 2009
Posts: 57
Default Thanks, Taz

Noticed they rearranged the games on the news feed page. Probably has something to do with that. You are going to let them know, right?
Thanks again, Taz. You are such a help.
Reply With Quote
  #2298  
Old Feb 09 2017, 11:03 PM
Taz D's Avatar
Taz D Taz D is offline
Senior Moderator
 
Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 22,548
Default

Quote:
Originally Posted by VondaK View Post
Noticed they rearranged the games on the news feed page. Probably has something to do with that. You are going to let them know, right?
Thanks again, Taz. You are such a help.
Hi VondaK,
I can tell the developers but there isn't anything they or we can do until Facebook fixes the issue again.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
Reply With Quote
  #2299  
Old Feb 09 2017, 11:19 PM
redjade27 redjade27 is offline
 
Join Date: Aug 03 2009
Posts: 58
Default

When I try to open my requests it opens the game instead. I went to bonus sites and the same thing happens there. It just started because it was working an hour ago. I cleared cache and flash.
Reply With Quote
  #2300  
Old Feb 09 2017, 11:24 PM
JoDanzer JoDanzer is offline
 
Join Date: Nov 18 2009
Posts: 42
Default

everyone is having an issue where if they click on a request it just loads the game and won't let us accept. It started about an hour ago for me.
Reply With Quote
Reply

Tags
accepting gift problem, blocked gifts list, can't send gifts, can't send gifts trains, cannot receive gifts, display issues, exchange gifts, expired, farm cash, friends list, gift, gift box, gift box issue, gift errors, gift exchange, gift help, gifting, gifts, gifts & work, gifts accept button, gifts issues, gifts not showing up, lost gifts, missing gifts., not able to receive gifts, receive gifts, receiving gifts, requests, returning gifts, send gifts, send gifts missing, sending gifts, unable to collect, unable to receive gifts, unabletogetgifts, window narrows

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 08:30 AM.