OFFICIAL Missing-Crops, Trees, Buildings, Other Items

[Taz D]

Originally Posted by penguin66

I was checking my stock levels of items after the most recent update and I have found I am missing my entire stock of 5 (at least) items. I know that they were in my stock before the update because I had checked. I normally try to keep at least 1 year of production stored and now I have none.

The items I am missing are boots from the knitting and knotting mill, snow cap from the knitting and knotting mill, scarf from the knitting and knotting mill, deodorant from personal care goods factory and shampoo from personal care goods factory. Other items may be missing but these are what I know for sure.

My USER ID number is: 1594364854 Build No: 566

Hi Penguin,
Yes those items are missing. I can only suggest you make sure those items are checked to be made in your facilities. Sometimes we stop production to hold for a quest and you may have forgotten to recheck when you finished the quest. I am sorry, but we have no way of knowing how much you had stored previously nor do we have any way to restore what you had.


Please contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[penguin66]

Thanks Taz. I hadn't unchecked the items, but I'll make sure they are checked now and I'll contact support about this

Originally Posted by Taz D

Hi Penguin,
Yes those items are missing. I can only suggest you make sure those items are checked to be made in your facilities. Sometimes we stop production to hold for a quest and you may have forgotten to recheck when you finished the quest. I am sorry, but we have no way of knowing how much you had stored previously nor do we have any way to restore what you had.


Please contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Taz D]

Originally Posted by penguin66

Thanks Taz. I hadn't unchecked the items, but I'll make sure they are checked now and I'll contact support about this

Hi Penguin,
I have figured out why you don't have any of the items you listed in your storage. Prior to this release those items were non-ingredients which means you woul;d not have many of them in your storage as you would have been selling them along with the rest of your non-ingredients. As of this release those items are now used in services as in the following:
10. You can now stock the Scarf, Snow Cap and Boots from the Knitting and Knotting Mill into the Winter Store.

11. You can now stock the Shampoo, Deodorant and Tooth Paste from the Personal Care Goods Factory into the Mini Mall.

So if you had any in storage before this release today, then they were added to those service facilities or you had already sold them before the release.