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  #3521  
Old Sep 19 2018, 07:09 PM
Caren Katsmom Caren Katsmom is offline
 
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Taz, I did tell Facebook. I used the "Report something is broken" prompt... for all the good it did. I included my own screenshots because their screenshot tool was also broken. Facebook is like the Landlord. Assuming Slashkey has paid the rent, Facebook is being negligent in their responsibilities to both Slashkey and all Farm Town players. I know the problem is supposed to be affecting other games, but I haven't seen any others (and I play a bunch). They aren't working on fixing it. They know how to fix it. They've had to fix it numerous times before. Facebook is being apathetic, IMO. They just don't care.
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  #3522  
Old Sep 19 2018, 07:38 PM
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Taz D Taz D is offline
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Quote:
Originally Posted by Caren Katsmom View Post
Taz, I did tell Facebook. I used the "Report something is broken" prompt... for all the good it did. I included my own screenshots because their screenshot tool was also broken. Facebook is like the Landlord. Assuming Slashkey has paid the rent, Facebook is being negligent in their responsibilities to both Slashkey and all Farm Town players. I know the problem is supposed to be affecting other games, but I haven't seen any others (and I play a bunch). They aren't working on fixing it. They know how to fix it. They've had to fix it numerous times before. Facebook is being apathetic, IMO. They just don't care.
Hi Caren,
As neither one of us know exactly how Facebook broke it this time, then we don't know whether they have determined how to fix it yet as it may not be exactly the same code that broke it this time.

As for other games, not all post things to Facebook to multple players like Farm Town does for gifts, trains and neighbor requests. Any other game that uses the same box for sending to multiple players will be having this problem.
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Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #3523  
Old Sep 19 2018, 08:20 PM
Marlene Toney Marlene Toney is offline
 
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For three days now, I click on an item to send gifts to my neighbors, and when it loads the list of neighbors, which isn't but 22, the screen starts getting smaller and smaller and I can't click on anyone. It happens very fast.. I have cleared my browsing history and cache, rebooted, and it is still doing this. Evidently my neighbors are having the same issue. Please advise.
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  #3524  
Old Sep 19 2018, 08:23 PM
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Taz D Taz D is offline
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Originally Posted by Marlene Toney View Post
For three days now, I click on an item to send gifts to my neighbors, and when it loads the list of neighbors, which isn't but 22, the screen starts getting smaller and smaller and I can't click on anyone. It happens very fast.. I have cleared my browsing history and cache, rebooted, and it is still doing this. Evidently my neighbors are having the same issue. Please advise.
Hi Marlene,
The problem with the window shrinking when both gifting and train boosting is a Facebook issue affecting other apps as well as Farm Town. Facebook is aware of the problem and working on it. We will have to wait for them to fix it.There is nothing you or we can do until they fix it.
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Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #3525  
Old Sep 19 2018, 09:52 PM
ChristineLambert ChristineLambert is offline
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Default Shrinking Boxes

All the pop up boxes are doing this. Who do we contact to get it fixed? Farm Town or Face Book? Been going on the past 3 days now.

Last edited by Taz D; Sep 19 2018 at 10:07 PM. Reason: Video not needed
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  #3526  
Old Sep 19 2018, 10:00 PM
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Taz D Taz D is offline
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Originally Posted by ChristineLambert View Post
All the pop up boxes are doing this. Who do we contact to get it fixed? Farm Town or Face Book? Been going on the past 3 days now.
Hi ChristineLambert,
I have moved your post to the Help & Support subject thread about gift problems.

The problem with the window shrinking when both gifting and train boosting is a Facebook issue affecting other apps as well as Farm Town. Facebook are aware of the problem and are working on it. We will have to wait for them to fix it.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.

Last edited by Taz D; Sep 20 2018 at 12:04 AM.
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  #3527  
Old Sep 20 2018, 12:04 AM
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mjl1960 mjl1960 is offline
 
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Happening to me, doesn't matter what browser I am using. Very frustrating.
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  #3528  
Old Sep 20 2018, 12:08 AM
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Originally Posted by mjl1960 View Post
Happening to me, doesn't matter what browser I am using. Very frustrating.
Hi mjl,
It is happening to everyone. The problem with the window shrinking when both gifting and train boosting is a Facebook issue affecting other apps as well as Farm Town. Facebook are aware of the problem and are working on it. We will have to wait for them to fix it.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #3529  
Old Sep 20 2018, 04:53 AM
Caren Katsmom Caren Katsmom is offline
 
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For those who want to contact Facebook about the shrinking request boxes, look at the top of any FB page, in the blue strip, at the FB icons on the right side. Click on the ? icon. In the menu that appears, scroll down and click on Report a Problem. A box will pop up with choices. Click on: Something Isn't Working - Let us know about a broken feature

After you type your text in the box, you will click to submit it to Facebook. Their screenshot tool (bottom of report box) is supposed to take a picture of the computer screen, but didn't work for me. You can take your own pictures of the shrinking boxes and upload them to your report to Facebook

Your report will appear in the list of Support Messages (access found in the ? menu). The response you will see is: Your feedback will be used to improve Facebook. Thanks for taking the time to make a report.

But it will make you feel better... and it's better to complain to Facebook than to complain here in the forums. Farm Town can not fix this Facebook problem.
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  #3530  
Old Sep 21 2018, 08:29 AM
SallyHL SallyHL is offline
 
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Gift giving - cannot pull down friend list. If I choose manually select friends, the box gets smaller and smaller and disappears.

I have tried clearing browser.


This has been an on going problems for several days. Thanks.
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