Official Top Post Thread Game Not loading/WebGL disabled/frequent crashes - Page 189

**Taz D** · #**1881** May 23 2023, 10:59 AM

Quote:

Originally Posted by peekachoo

Hi, I posted the other day about a pop up telling me that my browser does not support Web GL and that the game page seized up.
Today it's happening again, on the game's own website. I have clicked on the link ( with the spinning cube ) which confirms my browser DOES support Web GL, and I have checked that my drivers and browser (Chrome ) are up to date. Is there anything else I can do or is it part of a bigger problem with the game ?
Thanks !

Hi Peekachoo,
Did you check to make sure your computer is upto date?
What web GL does your computer say it supports? If it is 1.0 then that may be no longer supported in Chrome. It would have to support 2.0 now.
Have you tried a different browser to see if it will load in it?

It is not a game issue. I have loaded your farms without any problems.

peekachoo · #**1882** May 23 2023, 11:40 AM

Hi Taz, the laptop is definitely up to date. Technology is a fickle thing, I've had help and found an update for the driver for the laptop , a link I had the other day wasn't working so I had to go in sideways,lol. So the driver is most certainly up to date now. Oh, I've also enabled something using an access *flags*, if that makes sense,lol.

I can't find anywhere on the laptop that says which version of Web GL I'm using, but now that I have the driver update I will see how that affects it.

Thanks for trying to help, if I still have problems tomorrow (Weds.) I will come back here with an update.

**Taz D** · #**1883** May 23 2023, 11:45 AM

Quote:

Originally Posted by peekachoo

Hi Taz, the laptop is definitely up to date. Technology is a fickle thing, I've had help and found an update for the driver for the laptop , a link I had the other day wasn't working so I had to go in sideways,lol. So the driver is most certainly up to date now. Oh, I've also enabled something using an access *flags*, if that makes sense,lol.

I can't find anywhere on the laptop that says which version of Web GL I'm using, but now that I have the driver update I will see how that affects it.

Thanks for trying to help, if I still have problems tomorrow (Weds.) I will come back here with an update.

Hi Peekachoo,
Please copy and post here the first 10 lines of the FT Console. In that it should tell you what version of Web GL the laptop is using.

peekachoo · #**1884** May 23 2023, 12:39 PM

Quote:

Originally Posted by Taz D

Hi Peekachoo,
Please copy and post here the first 10 lines of the FT Console. In that it should tell you what version of Web GL the laptop is using.

Hi Taz ,looks like its Web GL 2?

2023-05-23 17:35:44.036 INFOCheckpoint-B-000 - Initialized
2023-05-23 17:35:44.036 LOGFT Client Services Inited.
2023-05-23 17:35:44.047 LOGSessionId: 4231835
Browser: unknown: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) UHD Graphics Direct3D11 vs_5_0 ps_5_0, D3D11)
2023-05-23 17:35:45.558 LOGnavigator.mediaDevices support available
2023-05-23 17:35:47.144 LOG[UnityMemory] Configuration Parameters - Can be set up in boot.config

**Taz D** · #**1885** May 23 2023, 12:54 PM

Quote:

Originally Posted by peekachoo

Hi Taz ,looks like its Web GL 2?

2023-05-23 17:35:44.036 INFOCheckpoint-B-000 - Initialized
2023-05-23 17:35:44.036 LOGFT Client Services Inited.
2023-05-23 17:35:44.047 LOGSessionId: 4231835
Browser: unknown: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) UHD Graphics Direct3D11 vs_5_0 ps_5_0, D3D11)
2023-05-23 17:35:45.558 LOGnavigator.mediaDevices support available
2023-05-23 17:35:47.144 LOG[UnityMemory] Configuration Parameters - Can be set up in boot.config

Hi Peekachoo,
Yes that does look like it. The list does not show the whole version number for Chrome unfortunately. Check your Chrome and make sure it is version 113.0.5672.127 which is the latest update.
Have you tried any other browsers to see if it will load in those?

What else are you running when you are trying to play? If you have too much open running that can cause Web GL to fail.

The only other thing I can suggest is go through all the suggestions in the first post including those in the link there.

peekachoo · #**1886** May 24 2023, 02:11 AM

Quote:

Originally Posted by Taz D

Hi Peekachoo,
Yes that does look like it. The list does not show the whole version number for Chrome unfortunately. Check your Chrome and make sure it is version 113.0.5672.127 which is the latest update.
Have you tried any other browsers to see if it will load in those?

What else are you running when you are trying to play? If you have too much open running that can cause Web GL to fail.

The only other thing I can suggest is go through all the suggestions in the first post including those in the link there.

Hi Taz, the list only gives part of the Chrome number, I have checked 2 different ways to find out and Chrome is up to date on my laptop. I also use Edge, I have another Facebook account for the game, and I occasionally have them both open at the same time, but the game is crashing when I have only one account open, and I don't normally have more than 1 other window open for looking at other sites.

As I uploaded a new driver yesterday I will see how it goes when I play later on today. Thanks again.