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  #3901  
Old Aug 12 2019, 11:21 PM
Joyinlife Joyinlife is offline
 
Join Date: Jun 12 2010
Location: AZ
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Default Shrinking is BACK

I was sending out for help on my trains when the help request started shrinking. I know we had this problem once before with gifts and I am terrified they will be next. HELP!
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  #3902  
Old Aug 12 2019, 11:24 PM
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Taz D Taz D is offline
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Location: Ace, Tx
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Originally Posted by Joyinlife View Post
I was sending out for help on my trains when the help request started shrinking. I know we had this problem once before with gifts and I am terrified they will be next. HELP!
Hi Joyinlife,
I moved your post to the subject thread about gifts. We are aware of the problem , it started earlier today. We have notified the developers about it.
This is a Facebook issue affecting the sending gifts and train boost requests. We have had this happen before and will have to wait for Facebook to fix the issue again.
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Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #3903  
Old Aug 12 2019, 11:45 PM
Sandie May Angel Sandie May Angel is offline
 
Join Date: Feb 03 2019
Location: Toronto, Canada
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I hope the problems will be resolved soon with FB. I cannot send any gifts for two days, and now I can't boost my trains either.
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  #3904  
Old Aug 13 2019, 03:08 AM
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Tiger Tiger is offline
 
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Originally Posted by Sandie May Angel View Post
I hope the problems will be resolved soon with FB. I cannot send any gifts for two days, and now I can't boost my trains either.
Hi Sandie May Angel,

I'm sorry, but Facebook have never said how long it will take them to fix anything. It took them a few days last time, I'm sure many are hoping it will be sooner than that.
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  #3905  
Old Aug 13 2019, 08:12 AM
leighwj1960 leighwj1960 is offline
 
Join Date: Aug 04 2009
Location: South Houston, TX
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Originally Posted by Tiger View Post
Hi JohnAlbertini,

Thank you for your report. When did this start happening for you? Which browser is this happening on? Are both your accounts having this problem? I expect we will have to wait on Facebook to fix it again, like they have had to do in the past when it's happened.
I've been able to return gifts with no problem but can't send out new gifts without the box shrinking up. I have tried on Chrome, Opera, Firefox and Gameroom
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  #3906  
Old Aug 13 2019, 08:24 AM
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Tiger Tiger is offline
 
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Originally Posted by leighwj1960 View Post
I've been able to return gifts with no problem but can't send out new gifts without the box shrinking up. I have tried on Chrome, Opera, Firefox and Gameroom
Hi leighwj1060,

Thank you for your information. We no longer require browser information at this time. It's a Facebook issue that it started yesterday for a lot of users. I'm sorry but just like the previous times it has happened, we have to wait for Facebook to fix this.
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  #3907  
Old Aug 13 2019, 08:43 AM
ImaOldHippie ImaOldHippie is offline
 
Join Date: Jul 29 2009
Posts: 17
Default shrinking gift box again

Hi, My gift box to gift my neighbors is shrinking again, and I have cleaned everything. Help! Thanks
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  #3908  
Old Aug 13 2019, 08:47 AM
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Originally Posted by ImaOldHippie View Post
Hi, My gift box to gift my neighbors is shrinking again, and I have cleaned everything. Help! Thanks
Hi ImaOldHippie,

I have moved your post to the thread about gifts.

It's a Facebook issue that it started yesterday for a lot of users. I'm sorry but just like the previous times it has happened, we have to wait for Facebook to fix this. When you have it you will also have the same problem when trying to boost a train.
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  #3909  
Old Aug 13 2019, 09:13 AM
1winfred.pitts2 1winfred.pitts2 is offline
 
Join Date: Jul 05 2018
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Shrinking box for sending gifts is happening in Chrome on my computer.
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  #3910  
Old Aug 13 2019, 09:21 AM
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Tiger Tiger is offline
 
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Originally Posted by 1winfred.pitts2 View Post
Shrinking box for sending gifts is happening in Chrome on my computer.
Hi 1winfred.pitts2,

It's a Facebook issue that it started yesterday for a lot of users. I'm sorry but just like the previous times it has happened, we have to wait for Facebook to fix this. When you have it you will also have the same problem when trying to boost a train.
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