Game Migration Updates

[Taz D]

Originally Posted by Jan Edwards

100001369549899 Please fix the hiring problem at Marketplace. I ask someone to work, their status turns yellow, than later, I get a message that they are accepting and going to work on my farms. I have already hired someone else, and that person gets upset with me hiring another person. Many other farmers also have told me about this problem. Also checking the Quote message in reply? box doesn't work.

Hi Jan,
I have copied your post to the closed Help & Support thread about issues for the developers to see.

[Keef]

Originally Posted by Tiger

HI Keef,

I am sorry you still have the older issue. You have contacted support about that previously and if that part is still not resolved for you, there really isn't anything else we can suggest for that one, we can't force Facebook to do anything. The bug is still listed with them and is still assigned to a team and they have been asked for updates.

thanks for the reply but personally I think having the issue for 12 months is wrong, like many others I put actual $$$ into the game and am frustrated that the issue is still unresolved for such a long time

[Tiger]

Originally Posted by Keef

thanks for the reply but personally I think having the issue for 12 months is wrong, like many others I put actual $$$ into the game and am frustrated that the issue is still unresolved for such a long time

Hi Keff,

I am sorry we are unable to help further.
The devs have supplied everything Facebook has asked for to try to fix it.
We have no idea why that one is taking so long for them to resolve.
You could contact the support team if you wish and see if they can tell you anything different.

[Keef]

Originally Posted by Tiger

Hi Keff,

I am sorry we are unable to help further.
The devs have supplied everything Facebook has asked for to try to fix it.
We have no idea why that one is taking so long for them to resolve.
You could contact the support team if you wish and see if they can tell you anything different.

where do I find the right place to contact the support team, I have sent several messages over the last 12 months, have never got a reply so I don't know if it was sent to the correct place or they even got it

[Tiger]

Originally Posted by Keef

where do I find the right place to contact the support team, I have sent several messages over the last 12 months, have never got a reply so I don't know if it was sent to the correct place or they even got it

Hi Keef,

To contact our support team, the method has not changed. Here's the information and what to check for if you are having trouble finding their replies. They would have responded to every support ticket received.

Please contact Support for this as there isn't anything we can do about it through the forums. Please try to be clear about what the issue is and what you have already tried to resolve it yourself.
To contact Support, click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that: Support Issues - how to find their replies.

If it was quite a while since you last contacted them and the reply had gone to a section of your emails that automatically deletes emails over a set amount or a set time, then you may no longer be able to find the older response to your previous ticket.

[Alexm2012]

Is there a new update any time soon it’s been since the 18th March? Well we’ll overdue

[Taz D]

Originally Posted by Alexm2012

Is there a new update any time soon it’s been since the 18th March? Well we’ll overdue

Hi Alexm,
Only the developers know when they will have a release ready and they do not tell us in advance.

[furry1993]

When will the next update be released? I know you don't know exact dates, but I would appreciate an approximate timeline. Thanks.

[marymarcel]

Originally Posted by furry1993

When will the next update be released? I know you don't know exact dates, but I would appreciate an approximate timeline. Thanks.

Hi furry1993

Im sorry, but we dont have an approximate timeline.

[Denise Dianna]

I am hoping the Devs will switch to New Release (date) since Game Migration Updates (date) are no longer relevant. Game Migration complete! Then we will know - when the thread is closed for comment. Update is coming soon!