OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[jules88]

I was on earlier and tried to get back on to do crops and it just keeps sitting with white page and says waiting slashkey . I cleared cache and shut down computer and restarted it and still doing the same thing ...Thanks and have a great day

[Taz D]

Originally Posted by jules88

I was on earlier and tried to get back on to do crops and it just keeps sitting with white page and says waiting slashkey . I cleared cache and shut down computer and restarted it and still doing the same thing ...Thanks and have a great day

Hi Jules,
I moved your post to the subject thread about loading problems.
That sounds like maybe an internet problem some where between you and the servers. There are many links in between that your data goes through. If any one of those links are down then it may stop you from loading the game.
You can try the suggestions in the first post of this thread including those in the link in that post.

[jules88]

I posted yesterday still not able to connect tried what was suggested this is the error I am getting can you please tell me what i need to do thank you
2022-02-02 13:22:54.693 ERROR{"isTrusted":true}
2022-02-02 13:24:58.007 ERRORUnable to load file https://cdn.slashkey.com/flash/farm/...ramework.js.gz! Check that the file exists on the remote server. (also check browser Console and Devtools Network tab to debug)

[marymarcel]

Originally Posted by jules88

I posted yesterday still not able to connect tried what was suggested this is the error I am getting can you please tell me what i need to do thank you
2022-02-02 13:22:54.693 ERROR{"isTrusted":true}
2022-02-02 13:24:58.007 ERRORUnable to load file https://cdn.slashkey.com/flash/farm/...ramework.js.gz! Check that the file exists on the remote server. (also check browser Console and Devtools Network tab to debug)

Hi jules

I moved your post to the thread about Cannot load the game.

Which results did you get for the Test servers?

Did you restart your router/modem?

Please be sure the browser you are using is up to date. I dont know which one you are using, but I got an update for Chrome browser this morning.
Also, check if you have any pending update for Windows or Mac if you use it.

Remember that if you do any change for your browser, you have to restart it.


I have hidden everything in your preferences, the wrench, to help you to load the farms easier.

You can also try to load the game using another updated browser and check if you get the same problem.

[jules88]

I have restarted modem and cleared cache and shut computer down and turned back on several times was working fine yesterday and tried to get back on and now will not load I did not see a link for test

[marymarcel]

Originally Posted by jules88

I have restarted modem and cleared cache and shut computer down and turned back on several times was working fine yesterday and tried to get back on and now will not load I did not see a link for test

Did you check for updates for browser and Windows or Mac?

Which browser are you using? Can you tell us which version is your browser showing up?

Taz asked you to try all suggestions given in the first post, first page of this thread, as you said you tried everything suggested, that is why I asked for the Test servers results.

Here is the link for more suggestions and at the botton there is a link to the server test:
http://r1.slashkey.com/forum/showthread.php?t=627590

I loaded your farms without problems.

[jules88]

the only post I saw in the first post was for unsettling I clicked that and yes I just updated Version 97.0.4692.102 is what I see it will not load the link you just provided for test and it is also telling me that slashkey is not secure on my web browser and I am using google chrome and have tried incognito also and neither will load

[jules88]

this is what showed up finally when I got the test to load and it has pictures of chicken Canvas Server W8 IP:
Canvas Server W8 Name:
Non-Canvas Server W20 Name:
Non-Canvas Server W21 Name:
Non-Canvas Server W22 Name:
Non-Canvas Server W23 Name:
Non-Canvas Server W24 Name:
Non-Canvas Server W25 Name:
Non-Canvas Server W27 Name:
Content Server C11 Name:
Content Server CDN Name:
Content Server RR Name:

[Taz D]

Originally Posted by jules88

this is what showed up finally when I got the test to load and it has pictures of chicken Canvas Server W8 IP:
Canvas Server W8 Name:
Non-Canvas Server W20 Name:
Non-Canvas Server W21 Name:
Non-Canvas Server W22 Name:
Non-Canvas Server W23 Name:
Non-Canvas Server W24 Name:
Non-Canvas Server W25 Name:
Non-Canvas Server W27 Name:
Content Server C11 Name:
Content Server CDN Name:
Content Server RR Name:

Hi Jules,
That is the correct response for the servers.
You said you cleared the cache. Which cache did you clear, Memcache or your browser cache? If you have not tried clearing the browser cache please try that. Instructions are in the following link if you need them:
http://www.slashkey.com/forum/showthread.php?t=421890

[jules88]

I did the browser cache several times shut down computer and updated all that
did not see a link to do memcache and it is telling me that slashkey is not secure has something changed with this since yesterday morning if i can not get into this can they please refund the money I just purchased farm cash for thanks