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Old Dec 31 2020, 07:17 PM
Raul Raul is offline
 
Join Date: Feb 09 2009
Posts: 175
Default HTML5/WebGL: Game Not loading or frequent crashes

This thread is now closed.
If you have any problems with the game not loading, WebGL disabled, frequent crashes please click on this link to be taken to the Game Not loading/WebGL disabled/frequent crashes thread in Help and Support:

http://r1.slashkey.com/forum/showthr...54#post4559554


For all other issues please post in the Help and Support Section:
http://r1.slashkey.com/forum/forumdisplay.php?f=1


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HTML5/WebGL: Game Not loading or frequent crashes
This thread is for those with the above issues ONLY.


If you can load your game to see what is on your farms like crops, trees etc and you can work your own farms this is not the thread you need to post in.

This thread is ONLY for those who are unable to load the game at all or have frequent crashes.




Farmtown hardware and software requirements:
Players will experience optimal gameplay if your device meets these specs:


  • Latest version of Chrome, Firefox, Edge or Opera browsers
  • 64 bits Operating System
  • 8GB of RAM or higher
  • Dual Core CPU

  • Dedicated NVIDIA / AMD Video Cards or Integrated Intel Video Cards with 512MB Video RAM with updated drivers, old video card drivers can make the game crash. Check this video for instructions on how to update your video card drivers in Windows: https://www.youtube.com/watch?v=mFvhZ6Lie_s

  • WegGL 2.0 Support with Hardware Acceleration enabled. Software only acceleration or Google SwiftShader can slowdown the game. Check this video for instructions on how to enable Hardware Acceleration in the Chrome browser: https://www.youtube.com/watch?v=4F6ix4FhgKA

    The game will probably run on older lower-end devices but this will increase the chances of crashes and the game not loading due to Out of Memory or WebGL errors.

    Important - always check for computer updates and browser updates at least once a week!


If you experience any kind of memory errors, which in the latest version of Chrome you can identify by a gray screen with a sad face on it:
  • Close all the tabs in your browser and then close your browser.
  • Close other applications.
  • Then load the game in a single browser tab to ensure that your computer's memory is being used towards the game only and not other tasks.

    Having a 64 bit Operating System with at least 8GB RAM will considerably decrease the chances of memory errors.


If the game is stuck on a black screen due to WebGL not Supported or Disabled error:
  • Ensure you are using the latest version of Chrome, Firefox, Edge or Opera browsers.

  • Check if WebGL 1.0 is enabled in your browser using the link below.
    If you see a rotating cube, WebGL 1.0 is enabled:
    https://get.webgl.org/
    If you are limited to only using WebGL 1.0 please also read the update in red further down this post!

  • Check if WebGL 2.0 is enabled in your browser using the link below.
    If you see a rotating cube with the number 2, WebGL 2.0 is enabled.
    WebGL 2.0 is not a requirement to play Farmtown but it will perform better:
    https://get.webgl.org/webgl2/

If WebGL is disabled in your browser:

a) Ensure you have Hardware Acceleration enabled in your browser.

b) Update your Video Card drivers.


If you need help with either a) or b) you can follow the step by step instructions on the following website, or you can also check the youtube videos provided at the top of this post:

https://appuals.com/fix-webgl-is-not-supported/



UPDATE AUGUST 2022: WebGL 1.0 may no longer be supported by various browsers as time goes on. There is no date listed by the various browsers as to when it may no longer be supported.

Currently Chrome is no longer suitable for those that have to use WebGL 1.0
If Chrome is showing updated and the setting for Hardware Acceleration is enabled but when you try to load the game WebGL is still showing disabled.

Or if you have previously seen in in the FT Console while using Chrome...
LOGWarning: Your browser does not support "WebGL 2" Graphics API, switching to "WebGL 1"
are no longer seeing that and have already done the steps listed above then you will need try using other browsers instead.

The only way to know which Browser will work best on your device is to try them.
We can only recommend some browsers to try BUT what works well for one person may not for someone else. This is nothing new which is why you have to try them yourself!



If there is no WebGL disabled message but the game does not finish loading:
  • Clear your browser cache - remember the first load of Farm Town after clearing browser caches will be slower especially if you have a lot of items set to show in your game preferences like, crops, trees, facilites etc as you will be loading a fresh set of graphics.

  • Disable all installed browser extensions (some browser extensions, especially those that hide ads or try to convert Facebook to an old layout may be incompatible with Farmtown). If you find you can load the game after disabling all of them, you can try enabling one, then reload the game to narrow down which extension might be causing a problem before you try enabling another one.

  • Uninstall and reinstall your browser - If you only have one browser installed on your computer do NOT uninstall it until you have got another one you know that you can use! Then, IF it's only 1 of the browsers that you are able to use that is having problems loading the game AND you can load it in other browsers, ONLY uninstall and reinstall the browser with the issue. Read any information the browser shows to you when you uninstall it so you know if it will log you out of sites, remove any saved passwords or clear any saved bookmarks that you might want! Only one browser having an issue may be that an update for that browser didn't get correctly updated.

  • Try with another updated browser


If your farms are too slow to load because they have too many *different* items or because of a slow internet connection:
Try enabling the Compressed Graphics option in the Preferences screen.
The graphics will have a bit less quality but will load faster.

How to enable Compressed Graphics:
  1. Click on the preferences icon top right of your game screen.

  2. Add the check mark for Compressed Graphics, indicated with the red arrow and red box in the picture.
    You may also want to check a few more settings in that window so that there is less of a demand on your computer. If you do please remove the check marks for Show Feedback when Farming and also from Show Animals when not at Home. Add the check mark for Freeze Animals. All three settings are indicated in the picture with a blue box.
  3. When you enable the Compressed Graphics Setting, you will see a popup with information.

  4. Click on the green check mark on that popup.

  5. Then also click on the green check mark at the bottom of the preferences window to save your changes.

  6. Reload Farm Town.




    If this setting helps you then you may need to consider more carefully what you are putting on your farms. More items, regardless of what they are, on bigger farms are a much bigger demand on your computers resources!

Last edited by Tiger; Aug 20 2022 at 02:44 PM.
  #2  
Old Dec 31 2020, 07:19 PM
Taz D's Avatar
Taz D Taz D is offline
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Location: Ace, Tx
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Thanks Raul and team for working so hard over the holidays to get this out.


Just to add some information to this with facilities not working in the Unity version then Neighborhood Chains Contest, Super Facility, Facility Chains, and both quests will not work in it until facilities and those functions are added back in.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
  #3  
Old Dec 31 2020, 07:37 PM
amanda1955 amanda1955 is offline
 
Join Date: Aug 16 2009
Location: Bendigo, Aust
Posts: 185
Default

I clicked on it and it took me to the new version then when reloaded it went back to old. If you still got trains to come home when the new one starts do they get suspended till the features come back?
  #4  
Old Dec 31 2020, 07:38 PM
lmbk lmbk is offline
 
Join Date: Apr 09 2011
Posts: 21
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Thank you all Devs and Mods for putting up with us! I hope you see that our anxiety is because you have created a game that we all love and are very passionate about :-) That's really quite the compliment since some of us have been playing for-freaking-ever (even though I've occasionally stopped out from time to time, I keep coming back)
-Laura
  #5  
Old Dec 31 2020, 07:38 PM
iadiedee iadiedee is offline
 
Join Date: Nov 21 2009
Posts: 10
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Raul, and the developers; and Taz and the moderators - I want to say THANK YOU! You've kept FarmTown on my favorites list for a very long time. I'm always happy to put real money into this game. You always keep it fresh and you work very hard to keep us all informed. As a "worrier" I was concerned but you've never let me down.

Happy New Year to all
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Link to my farm - Deez Plaze
  #6  
Old Dec 31 2020, 07:39 PM
Edmo Edmo is offline
 
Join Date: Mar 22 2012
Location: Canada
Posts: 47
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I tried the HTML5 i got a gray screen with an ASCII-like sad face
  #7  
Old Dec 31 2020, 07:45 PM
Taz D's Avatar
Taz D Taz D is offline
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Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 18,595
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Quote:
Originally Posted by amanda1955 View Post
I clicked on it and it took me to the new version then when reloaded it went back to old. If you still got trains to come home when the new one starts do they get suspended till the features come back?
Hi Amanda,
As far as we know at this time there won't be any suspended times as Raul did not say anything about it. Your trains and ships will then come home in their normal time. As long as the Flash version still works then you will be able to do those through there.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
  #8  
Old Dec 31 2020, 07:46 PM
Taz D's Avatar
Taz D Taz D is offline
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Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 18,595
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Quote:
Originally Posted by Edmo View Post
I tried the HTML5 i got a gray screen with an ASCII-like sad face
Hi Edmo,
Make sure you have your browser up to date. If it is an old version it may not have the HTML5 changes in it.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
  #9  
Old Dec 31 2020, 07:48 PM
WannaBeFarmGirl WannaBeFarmGirl is offline
 
Join Date: Oct 12 2010
Posts: 13
Thumbs up You are awesome! Happy New Year!

Thank you, Raul and Team, for all of your hard work and diligence! You guys are awesome! I pray that you are all taking some time to ring in the New Year. Happy And Blessed New Year To Each Of YOU!
  #10  
Old Dec 31 2020, 07:48 PM
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Auron1 Auron1 is offline
 
Join Date: Oct 25 2012
Posts: 17
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Thanks to all of you who work so hard on FT! Tried the html5 version available and love the parts working so far. I think it's going to be awesome! Congratulations on getting this much online. I can't even imagine the amount of work invested in this. Well done!
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