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  #2341  
Old Nov 27 2023, 10:03 AM
Taz D's Avatar
Taz D Taz D is offline
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Location: Ace, Tx
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OFF LINE ISSUE!!

We are all experiencing the off line problem when loading the farms.
Also, there are errors in the console.

We still are able to work our farms or our Super Neighbors farms off line.

We have emailed the developers to let them know.

Thanks for your patience.

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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #2342  
Old Nov 27 2023, 10:08 AM
suefarm suefarm is offline
 
Join Date: Oct 13 2009
Posts: 11
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I cannot connect to online. Is there an issue?
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  #2343  
Old Nov 27 2023, 10:09 AM
WSU Rocker WSU Rocker is offline
 
Join Date: Jun 28 2023
Posts: 6
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I am having the same issue.

Here is the text from the console:
2023-11-27 16:08:48.977 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-11-27 16:08:48.981 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-11-27 16:08:54.339 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-11-27 16:08:54.343 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-11-27 16:09:00.514 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-11-27 16:09:00.519 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-11-27 16:10:15.807 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-11-27 16:10:15.810 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443

Last edited by WSU Rocker; Nov 27 2023 at 10:12 AM. Reason: Adding error text from console
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  #2344  
Old Nov 27 2023, 10:12 AM
Taz D's Avatar
Taz D Taz D is offline
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Quote:
Originally Posted by suefarm View Post
I cannot connect to online. Is there an issue?
Quote:
Originally Posted by WSU Rocker View Post
I am having the same issue.
Hi suefarm and WSU Rocker,
I moved your posts to the thread about this issue.


OFF LINE ISSUE!!

We are all experiencing the off line problem when loading the farms.
Also, there are errors in the console.

We still are able to work our farms or our Super Neighbors farms off line.

We have emailed the developers to let them know.

Thanks for your patience.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #2345  
Old Nov 27 2023, 10:13 AM
WSU Rocker WSU Rocker is offline
 
Join Date: Jun 28 2023
Posts: 6
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Thanks, Taz!
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  #2346  
Old Nov 27 2023, 10:15 AM
tporter88@yahoo.com tporter88@yahoo.com is offline
 
Join Date: Jul 22 2023
Posts: 11
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Do you know when this issue will be fixed and how long will the game be down.? I really hope this is just temporary. Please get this fixed sooner the better what an inconvenience. So frustrating. I only got one job so far before the game went down so I am not sure what else to do until then. Why did the game have to go down now when I am trying to get more jobs and work on the Farm Pass before time runs out and a new farm pass starts. SO FRUSTRATING!!
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  #2347  
Old Nov 27 2023, 10:33 AM
Taz D's Avatar
Taz D Taz D is offline
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Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 20,276
Default

OFF LINE ISSUE!!

We are all experiencing the off line problem when loading the farms.
Also, there are errors in the console.

We still are able to work our farms or our Super Neighbors farms off line.

We have emailed the developers to let them know.


We do not know how long it will be until it is back up.

Thanks for your patience.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
Reply With Quote
  #2348  
Old Nov 27 2023, 10:34 AM
honeyg56 honeyg56 is offline
 
Join Date: Sep 13 2009
Posts: 70
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Thank you. I understand that we cannot hire anyone, but what happens to the super facility items that we cannot sell in the market
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  #2349  
Old Nov 27 2023, 10:38 AM
Taz D's Avatar
Taz D Taz D is offline
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Location: Ace, Tx
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Quote:
Originally Posted by honeyg56 View Post
Thank you. I understand that we cannot hire anyone, but what happens to the super facility items that we cannot sell in the market
Hi Honeyg,
They stay where they are until either the server is back up or the time for those (midnight eastern time) expire. Any interaction between players can't take place when the chat server is down. There is nothing we can do more until the developers get that server back up on line.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
Reply With Quote
  #2350  
Old Nov 27 2023, 10:42 AM
RomanticSoul RomanticSoul is offline
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Default not staying connected

don't know why but this keeps happening this morning.

2023-11-27 16:38:47.056 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-11-27 16:38:47.062 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
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cannot load game, farm not loading, farm town not loading, frequent crashes, game freezes, green screen, loading issues, saving data, u00, webgl, white screen, x025, x025 error

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