OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[marymarcel]

Originally Posted by vonalm

i don't know what i'm doing wrong.... one day FT loads but not the next. today it was going fine until i ran my ccleaner and Avast One virus and system scan, cleaner and driver update. restarted and FT/Slashkey won't load.
i went through everything that's suggested as i always do. i just don't know what to do and it trying to get in gets exhausting.
i used chome, and it's up-to-date:
"Chrome is up to date
Version 114.0.5735.199 (Official Build) (64-bit)"
this is the FT/Slashkey error message:
"2023-07-13 19:44:00.511 INFOCheckpoint-B-000 - Initialized
2023-07-13 19:44:00.512 LOGFT Client Services Inited.
2023-07-13 19:44:00.528 LOGSessionId: 6131544
Browser: unknown: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) UHD Graphics Direct3D11 vs_5_0 ps_5_0, D3D11)
2023-07-13 19:44:00.703 LOGnavigator.mediaDevices support available
2023-07-13 19:44:16.021 ERRORwasm streaming compile failed: TypeError: Could not download wasm module
2023-07-13 19:44:16.022 WARNWebAssembly streaming compilation failed! This can happen for example if "Content-Encoding" HTTP header is incorrectly enabled on the server for file https://cdn.slashkey.com/flash/farm/...ild510.wasm.gz, but the file is not pre-compressed on disk (or vice versa). Check the Network tab in browser Devtools to debug server header configuration.
2023-07-13 19:44:16.023 ERRORfalling back to ArrayBuffer instantiation
2023-07-13 19:44:31.485 LOGboth async and sync fetching of the wasm failed
2023-07-13 19:44:31.486 ERRORboth async and sync fetching of the wasm failed
2023-07-13 19:44:31.488 ERRORfailed to asynchronously prepare wasm: TypeError: WebAssembly.instantiate(): Argument 0 must be a buffer source or a WebAssembly.Module object"

thanks

Hi vonalm

Please close your computer for 5 minutes and then start it again.
See if you can load the game.

If not, please follow all the suggestions given in the following link:
http://r1.slashkey.com/forum/showthread.php?t=627590

I loaded your farms in both versions, facebook and website, without problems.

[vonalm]

Originally Posted by marymarcel

Hi vonalm

Please close your computer for 5 minutes and then start it again.
See if you can load the game.

If not, please follow all the suggestions given in the following link:
http://r1.slashkey.com/forum/showthread.php?t=627590

I loaded your farms in both versions, facebook and website, without problems.

Mary, didn't do a thing but when i got back from the kitchen the game had loaded, must have been your magic wand.
thanks <3

[marymarcel]

Originally Posted by vonalm

Mary, didn't do a thing but when i got back from the kitchen the game had loaded, must have been your magic wand.
thanks <3

Great vonalm! I would love to have a magic wand but nop, I didnt do anything either

[vonalm]

Originally Posted by marymarcel

Hi vonalm

Please close your computer for 5 minutes and then start it again.
See if you can load the game.

close as in turn it off and reboot after 5 minutes?
"it" just doesn't like me...

[vonalm]

Originally Posted by vonalm

close as in turn it off and reboot after 5 minutes?
"it" just doesn't like me...

and just like that without doing anything, it works again! lol lol

[jroberto]

Good morning,

Two days ago I was able to use both versions. I came back later the first day, and was unable to get into either version.

I spent all day troubleshooting to no avail. I am using Chrome with a WIN 10 laptop, I did try using a WIN 11 laptop and got same results. I have tried Firefox, but got same results. I did try the tests listed for WEBGL. I did not pass some of the tests, tried to fix issues with no success.

I really do not what has wrong and have exceeded my troubleshooting skills. I really need help. Sorry if this is posted in wrong place. I don't know where it belongs. Thanks!

Jo

USER ID number is: 1668481945 Build No: 510

[Taz D]

Originally Posted by jroberto

Good morning,

Two days ago I was able to use both versions. I came back later the first day, and was unable to get into either version.

I spent all day troubleshooting to no avail. I am using Chrome with a WIN 10 laptop, I did try using a WIN 11 laptop and got same results. I have tried Firefox, but got same results. I did try the tests listed for WEBGL. I did not pass some of the tests, tried to fix issues with no success.

I really do not what has wrong and have exceeded my troubleshooting skills. I really need help. Sorry if this is posted in wrong place. I don't know where it belongs. Thanks!

Jo

USER ID number is: 1668481945 Build No: 510

Hi Jo,
Have you tried updating your browsers and computer? If you have to do any updates be sure you restart your computer.


What are you seeing when you try to load the 2 versions?


Please try all the suggestions in the first post on the first page of this thread as well as all the suggestions in the link included in that post.

[JNelson]

more of an FYI as i had to contact support about my server issue ....

but did anyone know that if you are logged into the new platform and hit support to send in a ticket it kicks you back into Facebook ... even when your log in and pw for Sk are different from what I use on facebook ......

129590274095448

[rcdonahey]

facebook farmtown working but slashkey has quit
Your USER ID number is: 100000020226138 Build No: 510
works on one computer but not the other

[marymarcel]

Originally Posted by rcdonahey

facebook farmtown working but slashkey has quit
Your USER ID number is: 100000020226138 Build No: 510
works on one computer but not the other

Hi rcdonahey

Please be sure that the browser and operation system in that computer are up to date.
After any update it is better to restart the computer.

Also, check your antivirus or firewall as it could be a security issue and the website is not trusted.

If nothing works for you, then please follow the suggestions given in the first post, first page of this thread.