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  #2821  
Old Oct 04 2017, 08:16 AM
musselwhite musselwhite is offline
 
Join Date: May 28 2017
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Default Gifts

I cannot receive nor sent gifts, can you please help me with this?
Thank you
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  #2822  
Old Oct 04 2017, 08:19 AM
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marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
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Originally Posted by musselwhite View Post
I cannot receive nor sent gifts, can you please help me with this?
Thank you
Hi musselwhite

I moved your post to the thread about Gifts.

What happens when you try?
Are you receiving an error message, your friends lists dont load?

If you are receiving an error message, please try clearing your memcache (link below), a new window will open with a short list of unsettings. Close that window and your farm if it was opened. Then reopen your farms and try the gifts again.

https://apps.facebook.com/farmtown/p...lear_memcached
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Last edited by marymarcel; Oct 04 2017 at 08:25 AM.
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  #2823  
Old Oct 04 2017, 09:08 AM
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CraigTH CraigTH is offline
 
Join Date: Jul 07 2016
Posts: 31
Default The thin line !!

Got the disappearing box again. Why can´t FB fix this...too busy spreading fake news I s`pose
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  #2824  
Old Oct 04 2017, 09:17 AM
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marymarcel marymarcel is offline
 
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Originally Posted by CraigTH View Post
Got the disappearing box again. Why can´t FB fix this...too busy spreading fake news I s`pose
Hi CraighTH

I moved your post to the thread about Gifts.

We know the shrink window is affecting some users again. The only thing I can tell you is that Facebook reopened the ticket about this issue, but we or the developers cant tell you when they are going to fix it.

Meanwhile and as a workaround, when you get the box that comes up with your friends in it, quickly "right click" your mouse on the "All Farmers" at the top left of the box, and then choose "open in a new tab". You should then get a full size window that does not shrink allowing you to click the "Send" button.
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  #2825  
Old Oct 04 2017, 09:31 AM
princessboo06 princessboo06 is offline
 
Join Date: Dec 03 2016
Posts: 11
Default

I have 113 neighbors that actively play the game also. I had never had a problem with sending and receiving gifts until today, I guess the problem just took its time getting to me. I now can not ask friends to accelerate my trains. This is getting ridiculous. I know the "Powers that be" are trying to fix these problems, but in the meantime we get Halloween gifts...but WHY? We can't send or receive them. I think putting attention on fixing problems that already exist should be top priority. Am I wrong?
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  #2826  
Old Oct 04 2017, 09:39 AM
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marymarcel marymarcel is offline
 
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Originally Posted by princessboo06 View Post
I have 113 neighbors that actively play the game also. I had never had a problem with sending and receiving gifts until today, I guess the problem just took its time getting to me. I now can not ask friends to accelerate my trains. This is getting ridiculous. I know the "Powers that be" are trying to fix these problems, but in the meantime we get Halloween gifts...but WHY? We can't send or receive them. I think putting attention on fixing problems that already exist should be top priority. Am I wrong?
Hi princessboo06

Are you getting the shrink window when trying to send gifts/trains?

If so, this is a Facebook issue not a game issue. We got this problem some weeks ago, and Facebook fixed it after some days. But now, the problem is back and the delevelopers let us know that Facebook has reopened the ticket about this issue. Sadly, we have to wait for Facebook to fix it.

Meanwhile and as a workaround, when you get the box that comes up with your friends in it, quickly "right click" your mouse on the "All Farmers" at the top left of the box, and then choose "open in a new tab". You should then get a full size window that does not shrink allowing you to click the "Send" button.
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  #2827  
Old Oct 04 2017, 12:52 PM
barbara nixon barbara nixon is offline
 
Join Date: Apr 27 2010
Posts: 302
Default

now i know what they mean by "shrinking" window...lol..it finally got to me..i can do the gifts page. ie ,,resend but i have to be fast..but doing the trains boost i don't have chance..so i'll wait to see if it gets on it's way to someone else...lol..just letting you know it's still here...
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  #2828  
Old Oct 05 2017, 09:11 PM
david1323 david1323 is offline
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Default Not getting Open in New Window to send gifts

The work around does not work for me today. I do not get the Open in New Window option when I right click. Yesterday I did. Today I get a menu giving me the choice of what kind of people I want to get the gift. I do not get my neighbors names. The gift window closes so quick that I can only send one or two gifts at a time. That takes forever so I am only using the send gift back function to send gifts. Any more ideas on what to do while we all wait for FB to fix this shrinking window problem?
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  #2829  
Old Oct 05 2017, 09:22 PM
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Taz D Taz D is offline
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Default

Quote:
Originally Posted by david1323 View Post
The work around does not work for me today. I do not get the Open in New Window option when I right click. Yesterday I did. Today I get a menu giving me the choice of what kind of people I want to get the gift. I do not get my neighbors names. The gift window closes so quick that I can only send one or two gifts at a time. That takes forever so I am only using the send gift back function to send gifts. Any more ideas on what to do while we all wait for FB to fix this shrinking window problem?
Hi David,
The Open in a new tab is a browser function, so maybe you settings in the browser have changed. I just used the right click (open in new tab) in Firefox to send gifts from the Send Gifts tab and it worked fine. Are you sure you clicked on the right mouse button? What you are describing is what you get when you left mouse button click on the box to select Farmers helping me, Recently sent to, etc. Could it be your mouse buttons are reversed in your settings for the mouse?
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Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #2830  
Old Oct 05 2017, 09:38 PM
david1323 david1323 is offline
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Default Right Click for Open in New Window to send gifts

Quote:
Originally Posted by Taz D View Post
Hi David,
The Open in a new tab is a browser function, so maybe you settings in the browser have changed. I just used the right click (open in new tab) in Firefox to send gifts from the Send Gifts tab and it worked fine. Are you sure you clicked on the right mouse button? What you are describing is what you get when you left mouse button click on the box to select Farmers helping me, Recently sent to, etc. Could it be your mouse buttons are reversed in your settings for the mouse?
Yesterday it worked; today I do the same thing and something else happens. It is similar to the regular window for left click, but different. This window shows a checkmark.
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