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  #1891  
Old Dec 10 2018, 08:11 PM
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Taz D Taz D is offline
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Originally Posted by nenadrew View Post
I picked up all my Thanksgiving items from around the farm a few days ago, and last night finally had time to go stash them on the storage farm. But when I started looking for them, there was nothing there except a few autumn trees; it was all gone -- pilgrims, pumpkins, buildings, and all. Even the teepees had poofed.

Since then I have searched every category, cleared memcache, rebooted the computer, and even tried doing a system restore, to no avail.

So what now? Is there any way I can get all those items back? If it helps, I'm using Opera.

Thanks for any help!

Nena
Hi Nena,
I moved your post to the subject thread about missing items.
Please check your Item Storage and set the filter to Seasonal - Thanksgiving to see if any odf the items are there.

I did find that you had some pumpkin items along with the pumpkin trees on your farms, but do not have details to which farm or farms. Try uncheking all the Show items in your preferences except for Show Seasonal Items and see if you can find the items on your farms.
Unfortunately we can not return any items missing as we don't have any way to add those back to your account.
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Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #1892  
Old Dec 10 2018, 11:00 PM
FarmerWitch FarmerWitch is offline
 
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Please could someone help ... Last night I moved a whole lot of trees on my Farm 8 with the White Transplanter. They are all missing this morning .. I ran memcache but they are still missing
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  #1893  
Old Dec 10 2018, 11:06 PM
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Taz D Taz D is offline
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Originally Posted by FarmerWitch View Post
Please could someone help ... Last night I moved a whole lot of trees on my Farm 8 with the White Transplanter. They are all missing this morning .. I ran memcache but they are still missing
Hi FarmerWitch,
I moved your post to the Help & Support subject about missing items as this is not about anything in the current release.
What trees are you missing? I see some rows of trees on your farm 8.
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Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #1894  
Old Dec 10 2018, 11:14 PM
FarmerWitch FarmerWitch is offline
 
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Originally Posted by Taz D View Post
Hi FarmerWitch,
I moved your post to the Help & Support subject about missing items as this is not about anything in the current release.
What trees are you missing? I see some rows of trees on your farm 8.
Hi Taz, thank you for replying so quickly :-D
I actually can't remember what they were - they were on the right hand side and I moved them into the gap towards the left side - they filled the whole gap
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  #1895  
Old Dec 10 2018, 11:17 PM
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Originally Posted by FarmerWitch View Post
Hi Taz, thank you for replying so quickly :-D
I actually can't remember what they were - they were on the right hand side and I moved them into the gap towards the left side - they filled the whole gap
Hi FarmerWitch,
I am afraid there isn't any way for us to replace them, nor do we have any way to determine which ones you are missing.
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Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #1896  
Old Dec 10 2018, 11:56 PM
FarmerWitch FarmerWitch is offline
 
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Originally Posted by Taz D View Post
Hi FarmerWitch,
I am afraid there isn't any way for us to replace them, nor do we have any way to determine which ones you are missing.
Hi Taz ... no problem ... they were only trees
I will eventually work out what they were and replace them
Thanks for your help
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  #1897  
Old Dec 11 2018, 12:26 AM
nenadrew nenadrew is offline
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Taz, thanks for the quick response. I did as you suggested, unchecked everything except Show Seasonal Items, and visited every farm. Found nothing.

I admit to being a bit upset about this -- not only for the loss of the Thanksgiving items I'd been collecting for several years (and wasn't the Mayflower a FC item?), but also for not knowing what happened. It's a little nerve-wracking to think the same thing could happen to my Christmas stuff, or that all my trees might suddenly disappear. Can someone tell me how this happened?

Kind of a bummer that the game won't replace any of the lost items; I can prove what I had, since I took pics just before picking it all up.

Thanks for your help!

Nena
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  #1898  
Old Dec 11 2018, 12:35 AM
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Taz D Taz D is offline
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Quote:
Originally Posted by nenadrew View Post
Taz, thanks for the quick response. I did as you suggested, unchecked everything except Show Seasonal Items, and visited every farm. Found nothing.

I admit to being a bit upset about this -- not only for the loss of the Thanksgiving items I'd been collecting for several years (and wasn't the Mayflower a FC item?), but also for not knowing what happened. It's a little nerve-wracking to think the same thing could happen to my Christmas stuff, or that all my trees might suddenly disappear. Can someone tell me how this happened?

Kind of a bummer that the game won't replace any of the lost items; I can prove what I had, since I took pics just before picking it all up.

Thanks for your help!

Nena
Hi Nena,
I am sorry, but there isn't anyway we can tell you how this happened. I checked and you do not have any FC items missing. According to your data you have 2 pumpkin trees that are FC and they are on your farms somewhere, though I don't have specific data showing which farm.


It is not that Slashkey won't replace the missing items, but that they can't. The only thing they can do is refund your coins that you spent on those items and you can replace them next year when the Thanksgiving items are released again.


You will need to contact Support for a refund as we are not allowed to do refunds through the forums. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #1899  
Old Dec 18 2018, 11:39 PM
Keef Keef is offline
 
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need some help, went to do a co-op quest and it now tells me I need a party supplies factory, for which I know I have had up until now so I go to the shop to buy facilities and it tells me I am in need of
Party Supplies Factory
Casino
Beach Gear Factory
Hippodrome
Animal Sports Supplies
all FC facilities I know I have bought in the past as I get every facility when released
thanks in advance
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  #1900  
Old Dec 18 2018, 11:55 PM
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Taz D Taz D is offline
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Originally Posted by Keef View Post
need some help, went to do a co-op quest and it now tells me I need a party supplies factory, for which I know I have had up until now so I go to the shop to buy facilities and it tells me I am in need of
Party Supplies Factory
Casino
Beach Gear Factory
Hippodrome
Animal Sports Supplies
all FC facilities I know I have bought in the past as I get every facility when released
thanks in advance
Hi Keef,
None of those facilities are missing even if the store shows them as unowned.


Party Supplies Factory - on a farm
Casino - on a farm
Beach Gear Factory - on a farm
Hippodrome - is a coin facility and on a farm
Animal Sports Supplies - is a coin facility and on a farm


Look for them in your Facility Manager and that should show you what farms they are on. If you can't find what farm they are on that way then you will need to uncheck everything for Show in your preferences except Facilities then go to each farm and use the search (magnifying glass in toolbox) for them.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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facilities gone, facility lost, missing, missing buildings, missing facility, missing factories, missing flowers, missing seeds, missing tools, missing trees, vanished

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